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Business Profile

Roofing Contractors

DaBella

Important information

  • Customer Complaint:
    This BBB Business Profile for DaBella headquarters is an aggregate
    report for all company locations, reflecting consumer experiences of 42 DaBella
    locations nationwide.

Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DaBella has 66 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • DaBella

      3495 NE Aloclek Dr Hillsboro, OR 97124

      BBB accredited business seal
    • DaBella

      205 Shoshone St N Twin Falls, ID 83301-6133

      BBB accredited business seal
    • DaBella

      33530 1st Way S Ste 201 Federal Way, WA 98003-7332

      BBB accredited business seal
    • DaBella

      459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

    • DaBella

      1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

    Customer Complaints Summary

    • 617 total complaints in the last 3 years.
    • 201 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Feb 2022, Window installation was done poorly. I have talked to the company several times without receiving a single phone call back.I have windows that have been installed improperly, I have windows that can't even open. I paid or financed this project for over $32,000, and have paid more than $6800 already.

      Business Response

      Date: 08/03/2022

      To whom it may concern,

      Thank you for bringing this customers issue to our attention. Since receiving the complaint the General Manager of the ****** office has been in contact with the customer. This issue was in fact an issue with the manufaturer and was meant to be handled by them months ago. We have an appointment for 8/4 to go to the home owners house and get the issues resolved. 

      Thank you, 

      Customer Answer

      Date: 08/04/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************
    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the Son of ******** and am helping her file this claim. On or about April 25th of 2022 someone from this roofing company stopped by and knocked when they saw roofing tiles had blown off from a recent storm. They came to give a quote for a roof replacement and never offered the option of using her existing roof tiles to fix the issue. My mom has the name of ******************* written down but is not certain. She is uncertain if they raised the quote for work to be performed since it was after the time window allotted to sign and return the quote. Additionally she was unaware of the overall total cost after all the financing and fees. I know that this overall total charge is way above and beyond industry standards... 40k dollars. She missed the page on the total amount as she just looked at total under promise to pay not details of transaction. The initial amount of 27K before financing is way above normal rates in this area. Additionally who offers a 50 year warranty as a selling point to a woman who is 75 years of age. This is dishonest and is elder abuse. My mom tends for her spouse full time and has no time for anything else with all of his issues. He has ***********, Alzheimer's, ***** body dementia and heart issues. The fact that my mom did not shop around is due to the fact they told her she needed a new roof and just wanted it done and has no free time to shop around for quotes. If she had contacted myself or my brothers we would have told her the price is way to High and to shop around or have them replace the missing shingles with her extras that were in her garage. I called and spoke with ******* *************) and tried to see if we could come to an understanding but he offered only a couple hundred dollars off. Later he contacted my mother and offered her 1k off. There is also issues with the roof already. Not sure that the roof was inspected and a permit was pulled Either. Please contact me regarding another concern.**************************************

      Business Response

      Date: 07/22/2022

      To whom it may concern,

      We appreciate you bringing this customers concern to our attention. We recently had a change in General Managers in our ******** branch and our new General Manager has been in contact with the customer, but they requested that we wait until we respond to the complaint first and then will engage in a resolution.

      At this time we are working diligently to help resolve the customers concerns and await their response.

      Thank you,

      Customer Answer

      Date: 07/28/2022

       
      Complaint: 17595135

      I am rejecting this response because we have not yet come to a mutual agreement. JJ who is the district manager called and spoke with us Monday. We hope to have all issues resolved soon. However still disappointed in how my mom was taken advantage of and still have a lot of unanswered questions. Sincerely,

      *******************************

      Business Response

      Date: 08/05/2022

      To whom it may concern, 

      Thank you for providing this customers response. The General Manager of the ***** office has been in constant contact with this customer to help resolve all of their concerns. The General Manager will be contacting the customer first thing Monday morning to set up a time to speak with the customer in person to address their remaining concerns. 

      Thanks,    

      Customer Answer

      Date: 08/10/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But, I have not talked to anyone from *****

      Sincerely,

      ******** Galbavy  

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