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Business Profile

Foods

Tofurkey Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foods.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Emailed them a complaint via their website (just a few days after Xmas 2021) yet my message was never returned and the issue never redressed. We've enjoyed their Turkey Holiday Feast for years and even their ham (during the holidays). We buy their deli slices weekly as we're a vegan family. Last Xmas season one of their Holiday Feast meals was dry and tasted "off". I was forced to rush out and get another box. It was very frustrating and their unresponsiveness to the issue added to our disappointment

    Business Response

    Date: 01/20/2023

    Hi *****,

    Thank you for reaching out to Tofurky. We understand and hear your request about an issue you may have experienced while consuming one of our holiday items. We have looked through our ticket system; Zendesk and were not able to find you original request.

    We can offer you a replacement roast or free roast coupon for the troubles, just let us know which of these you would prefer. 

    We hope this replacement of choice will bring resolution to this matter and we thank you for your continued support over the years.  

     

    Best regards, 

    Team Tofurky 

    Customer Answer

    Date: 03/22/2023

     
    Complaint: 18617490

    I am rejecting this response because:I'd like this case reopened. I received this message from the business (did not see it until today) and I would like to accept the offer of a free coupon. 


    Sincerely,

    *************************

    Business Response

    Date: 04/04/2023

    Hi *****, 

     

    We are happy to send you a coupon and it will be sent to the address listed above.  

     

    Best regards, 

    Team Tofurky 

Tofurkey Company is NOT a BBB Accredited Business.

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