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Business Profile

Construction

Elevated Tree & Construction LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June we hired Elevated Tree & Construction ****** CCB:242813 to remove a tree in our back yard. The owner, ***********************, billed us $2,000 for the service. He told us we could pay via the square app, so we did. He didn't see the charge so asked we pay in cash to which my fiance agreed as ****** assured him, if the charge went through later they would refund us. My fiance paid ****** in cash and went to his bank along side a employee of Elevated Tree & Construction, ******, to cancel the charge. The bank agreed to cancel it, however the charge still went through so my fiance requested it be disputed, however because we never received a receipt for the credit card charge, US Bank denied our dispute request in August. Right after we were made aware of the denial, my Fiance contacted ****** (the associate) for a refund for the money we were double charged. ****** never responded (we gave him a couple weeks to respond). Last week I contacted the owner, ******, letting him know of the situation and requesting a refund, he saw my message and left me on read, so I messaged him 2 more times throughout the week and nothing. He would open my messages and just not respond.I'm not sure the exact route I need to take but we just want out $2,000 back.

    Customer Answer

    Date: 10/23/2023

    Good morning, 

     

    The company, Elevated Tree & Construction has issued us our refund and everything has been resolved. Thank you for all the help

Elevated Tree & Construction LLC is NOT a BBB Accredited Business.

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