Complaints

This profile includes complaints for PMI Portland Metro's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PMI Portland Metro

  15800 Boones Ferry Rd Ste C-102 Lake Oswego, OR 97035

• 

  PMI Portland Metro

  15800 Boones Ferry Rd Ste C102 Lake Oswego, OR 97035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** BBB team,We were led on, disrespected and ignored by the PMI Portland Metro (franchise of the *** Property Management brand.) We found a perfect home that fit our needs and budget back on 10.3.22, at which point our group of 3 completed the application process. Each applicant's cost was roughly $50, but one applicant ****** was double chargedhis fee ($105 total). We had no reason to complain as this was an ideal home - so we had no issue with the double charge. Here is our story: We emailed proof that our applications had been processed and our accounts drafted on 10.13.22. After following up multiple times, we did not receive another communication until 11.02.22. ********************* notified us that they recently had fired one of their staff and this was the reason for delay in response. He also warmly offered us tenancy in the same email (Attachment 1), to which we immediately accepted the very same day (11.02.22). Another period of non-communication ensued, and throughout that time I (*****************************) followed up on a weekly cadence in a courteous manner. On 11.16.22 ********************* stated he would provide a move in date by end of day. Silence until 12.01.22; the homeowner had not cleared the residence for new tenants; 01.08.23 - same answer. No response until 02.03.23 with the same answer. And then nothing; they ceased any and all communication. This home was originally listed a move in date in October of 2022. We paid our application fees (and then some), made a deliberate decision to move our current lease to month to month (an added cost of $200/month) based 3 key factors: Listed move in ready date in October '22, (over) paid and approved applications, and tenancy offered in writing. We received a response only after contacting the corporate team at the *** HQ in **** to describe the lack of communication and professionalism. PMI Portland Metro was told to reach out to us - they did not, I did. Help us prevent someone else from suffering this BS.

  Business Response

  Date: 04/17/2023

  Thank you for your email. We will get the refund sent to the applicant immediately.

  Customer Answer

  Date: 04/27/2023

  Hello,
  
  PMI has maintained their lack of follow through. They have not contacted us nor have they sent the checks yet.  I received the resolution letter from BBB PAC/West on 04/19/2023. 
  
  I would like the record to show this behavior is 100% in line with their modus operandi.  
  
  I am no longer happy with the resolution of simply refunding our application fees. They must proceed with paying for the additional cost of month to month rent. They are not fit to serve as a property manager nor as a business.
  
  Sincerely,
  
  Antonio 

  Business Response

  Date: 05/17/2023

  The prospects were provided their application refund and PMI has fully resolved this issue. 

   

  Customer Answer

  Date: 05/26/2023

  Hello,
  
  I am reaching to update the BBB regarding the recently closed case against PMI.  While they did mail a check, I received a notice in writing from my bank that this check has been returned twice.  The official notice was "2x NSF" which has resulted in me now incurring a $30 overdraft fee in addition to the check amount of $350.  I tried to be optimistic that PMI would follow through on their end of the resolution but this is very consistent with their previous behaviour. 
  
  PMI must immediately provide a cashier's check in the amount of $380 USD, $350 for the original amount and reimbursement for the $30 overdraft fee.  I have attached a photo of the notice from my bank.
  
  
  *****************************
  

  
  

• Initial Complaint

  Date:01/10/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently applying for new housing and my current property management refuses to provide the information needed for the smooth transition. I refused to sign the new year-long rental agreement that they had sent. I put in my notice to leave the apartment at the beginning of January 2023, but they are now claiming that we are locked in in another year lease that is up August of 2023. As of now, they have not provided us with a lease agreement that they claim I have signed and are not cooperating in helping me get new housing. They have refused to send a contract and have not made it available for us to see in our resident portal. Their little to no communication over the 20 or so months we have been living there has led us to this moment.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property management company (PMI) that I am renting my apartment from has not responded to me since October 10, 2022. Beginning in May 2022 we notified PMI of ants in our apartment and squirrels in the attic. They sent an exterminator to evaluate the issues and the exterminator confirmed we need their services to resolve the issue. The exterminator could not perform the work until PMI approved it; they never did and have blamed the *** as the reason this issue hasn't been resolved. The last we heard from PMI about this particular pest issue was July 2022.On September 21, 2022 my roommate notified PMI via email that our dishwasher was not functioning properly. They sent out a repairman in early October 2022 who confirmed that our dishwasher's circuit board was fried and that the only option is to get a new dishwasher. Again, PMI never resolved the issue even though a professional confirmed and communicated to them that this needed to be fixed. We have made dozens of phone calls since August 2022, sent emails, and I submitted maintenance requests on September 30, 2022 and November 18, 2022 through the online tenant portal. I have left 6 voicemails since November 9, 2022 and none have been returned. They've failed to respond adequately via phone, email, and the tenant portal over the past few months.In total we have had the following issues since May 2022, none of which have been resolved by our landlord, PMI: ants in the kitchen and living room; squirrels nesting in the attic; a malfunctioning dishwasher; a broken sink in the guest bathroom; and an ice maker that does not work. My roommate and I were forced to get rid of the ants ourselves due to the lack of response, and we fixed the sink ourselves. We don't have the equipment or capabilities to get rid of the squirrels in the attic, replace the dishwasher, and fix or replace the ice maker.I would also like to note that I have paid my rent on time every single month for the past year we've been renting.