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Business Profile

Management Consultant

Barb's Property Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over charged for tenant move out. Charged for maintenance issues that were not tenant responsibility. Charged for lawn care that was provided with rent in contract with previous rental agency. Have no signed contract with Barbs Property Management. No wak through inspection upon transfer of rental agency and no documentation of pre-existing conditions of the property. Minimal to poor communication from this business.

    Business Response

    Date: 06/04/2025

    Please see the following of our answer for case #********.

     

    We took over management of the property at ****************************** in October 2024. At this time the owner, before purchase, did his own walk through with the seller for his inspection, which the tenant is stating did not happen. I have attached here the tenants move in checklist with nothing indicating there was any damage on the property at his move in. By ************ Law we do NOT have to sign a new rental agreement with the tenants when we have a management agreement signed with the owner which was signed in October 2024. There is also another page which Mr. ******* signed stating the lawn is to be mowed at move out. With good faith we are willing to give him a $100.00 credit that covers and some the $50.00 landscaping/ damage repairing charge on his move out. As far as the cleaning/carpet cleaning charge it is stated in his rental agreement they are charged back that fee at move out. We have had several great conversations with ********** where he even thanked us for his time spent living at the property. I have attached here Mr.Wheelers rental agreement with highlighted areas, his move out disposition, his complaint, messages with tenant and Barb's and his 30 day notice. Please let me know if you need anything else. Have a great day!

Barb's Property Management LLC is NOT a BBB Accredited Business.

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