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Business Profile

Garbage Removal

Recology Western Oregon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Recology Western Oregon's headquarters and its corporate-owned locations. To view all corporate locations, see

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Recology Western Oregon has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recology service is for our church/school combination, so we must pay from separate accounts, so each billing period we submit 2 checks to cover the charges. In June of 2023, they applied only one of the checks, but CASHED BOTH. When we reported that error, they fixed it (without an apology). However, now it has started to happen monthly. Here are the details:Church ck#***** dated 9/13/2013 for $252.08 was not applied to our account, but was cashed and cleared our bank on 9/19/23.School check #***** dated 10/4/23 for $252.07 not applied to our account, but was cashed and cleared our bank 10/11/2023.Church check #***** dated 11/8/23 for $252.08 was not applied to the account, but was cashed and cleared our bank on 11/14/23.They also sent messages that the account is past due and may be suspended, and have started adding FINANCE CHARGES.I have emailed for resolution and received no response. I have called and left my number with customer ********************** for a call back, and have not received one.

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After multiple phone calls and emails our garbage and recycling service has still not been picked up for OVER A MONTH!!! We have been reassured by email and phone and things will be "picked up" and emails for service have been sent to management to escalate our claim and ensure service multiple times during past weeks. Our garbage was skipped again on Friday 9/9 and now overflowing again! We have had to personally unload our garbage bin into our SUV on 3 separate occasions now to make room in bin. It's completely disgusting and unsanitary. Of course we have been billed for these services that have never occurred. We understand a mistake, but over a MONTH of promises, emails, and phone calls. We have spent hours of our time on this very basic issue without being able to resolve anything. Today we have sent emails and called every phone number we could find but have not heard back from anyone. Very disappointing as we understand this is our only option for garbage service in ***********.

    • Initial Complaint

      Date:09/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Most recent occurrence was this ****** 9/9/22, has also occurred in the past on a few occasions our garbage can is at the road unobstructed and the garbage truck does not empty it our can. Todays occurrence was very deliberate as the truck was two neighbors down the road when I put the can at road. I should also state our account is and has been in good standing from the time this company took over garbage service if you can call it that.

    Recology Western Oregon is NOT a BBB Accredited Business.

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