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Business Profile

Auto Repairs

Medford AutoCare Center LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Medford ********* (MAC or shop) diagnosed an oil leak on my vehicle in March 2024 and performed a vacuum brake booster pump and valve cover gasket (dual) repair on my vehicle. In May 2024, the vehicle broke down on the highway and was towed to MAC for repair. The repairs completed at this time were a turbocharger replace, engine wiring harness replace, and a valve cover gasket (dual) repair. The tow truck indicated a puddle of oil under the vehicle, which is consistent with a faulty/leaking valve cover gasket. In July 2024, the vehicle broke down out of state. The vehicle was towed to a **** Dealership with the soonest availability. The **** Dealership diagnosed the repair need as rewiring because the valve cover is leaking oil on the haut exhaust, [causing] the wiring to burn and melt together causing [electrical] shorts to exist. The **** Dealership completed its repair of my vehicle in August 2024. Its vehicle report includes the following technician assessment: It is apparent that the quality of workmanship that had been applied to the vehicle was less than substandard. Found the charge tube mounting bracket missing, after valve cover removal I found cylinder 6 spark plug tube seal torn. Cylinder 5 tube seal not set to correct height causing a no seal condition. Found old seal remains on spark plug tube. Most all wiring harness attachments ********** is clear that MAC billed us for inadequate and incomplete repairs, as well as faulty work leading to excessive out of pocket costs and personal inconveniences. There were less than ***** miles and 3 months driven between our initial complaint and the final repair. The timing, recurrence, and expense of all of this has placed considerable burdens on our family. We called the shop to seek resolution 3 times with no answer. On the 4th attempt (8/29/24), the phone was answered. The manager was not available and the issue was discussed with staff. Staff were unwilling to assist.

    Customer Answer

    Date: 09/27/2024

    I have made contact with the business and we have reached resolution. You may close this case.

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