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Business Profile

New Car Dealers

Crater Lake Ford

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Crater Lake Ford's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crater Lake Ford has 2 locations, listed below.

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    Customer Review Ratings

    1.33

    Average of 12 Customer Reviews

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    Review Details

    • Sese I

      Date: 10/13/2022

      If I could give this business 0 stars I would. First of all I will admit that my first mistake was assuming that a trusted **** dealership would fix my car. I normally always read reviews beforehand but I was desperate to ge my car fixed I just called and schedule an appointment. This dealership has had my car for 5 months they havent kept in contact with me and me husband and they also told us on two different occasions that they didnt know what was wrong with my car. No one I mean NO ONE here knows how to answer a phone or call customers back. The worst part is they keep lying saying they are waiting on answers from **** corporate before the fix my car. For all I know they could be stealing parts from my car. Do not trust them. They are irresponsible unorganized and flat out incompetent.

    • Linda D

      Date: 09/06/2022

      We purchased two 2014 **** Focuses myself and my son. Less then a year after purchasing mine I noticed that the car would stutter and stall in the lower gears. Over time it got worse so called our dealership in ********* at the time who told ** it was a problem with most of their sedans and they replaced the clutch and TCM. Both my son and co Ru yes to have issues but each time they took care of it since they problem was ****s fault and covered by a 10 year ******* mile plan through a class action suit. Today we took our 3rd 2016 Focus which has less than ****** miles and is doing the exact same thing. It actually shut off on us because they clutch overheats. It took over 2 months to get an appointment! We were told over the phone there would be $100 charge to diagnose and that it may sit for a week waiting for the diagnosis. The service advisor, *** advised us that we would have to pay $285 for them to diagnose. He also tried telling us this problem isnt covered by ****. Also that it will sit a week and if it is the class action problem it will take months for parts. We were obviously upset. This is our 3rd Focus to have this problem and not only could he care less but now we were expected to pay almost 3 times the fee quoted by the scheduler. As we went to retrieve our vehicle *** said he would honor the quoted diagnosis price so we decided to let him keep the car. As we returned to his office he said, Before you get upset about your car Problems you should know that people may be dealing with things. My wife is sick and Im here. So know that your car means nothing. There are more important things than your car!We told him that we were sorry that his wife isnt well but that we have been dealing with this issue with 3 fords for 5 years. The last thing we needed to hear was that the very costly and dangerous problem with our car, Does Not Matter! From a **** Service Advisor. Thanks for confirming what we already knew. Crater **** doesnt care

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