We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Satellite Communication

No Wires Now

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Satellite Communication.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SCAM: On Feb 2, 2024 I changed from DIRECTV to DISH cable through the business, NO WIRES NOW (an authorized Retailer of DISH Network). *****************, Co-owner of NO WIRES NOW, removed my DIRECTV satellite dish and equipment, then installed the DISH equipment.AT THAT TIME, THE WEBSITE FOR NO WIRES NOW STATED:_______________________________________________________________________The Equipment you need is FREE Since DISH charges a monthly fee for TV service you are not required to purchase any equipment. We can supply you with free equipment for up to four rooms.DISH Network installation is FREE Installation is included for free with every new DISH Network order. We can often times install new customers the next day after ordering.There is no activation fee, so the switch to DISH Network is free! Call No Wires Now today at ************ to start saving money.________________________________________________________________I HAVE PHOTOS TO SUPPORT THAT THIS IS EXACTLY HOW IT IS STATED. FREE! FREE! FREE! No where does it state that the equipment and installation are conditionally free or mention anything about early termination or that an entity separate from NO WIRES NOW would be installing my dish. I was not made aware of these matters until AFTER ***************** had dismantled my DIRECTV dish and equipment. He had me sign a doc afterwards that I thought was to signify that, yes, my DISH equipment was installed satisfactorily. But added verbiage I didn't see stated if I terminated early with DISH, I would owe him up to $550. I did terminate early and paid DISH a termination fee of $380. My balance with them is ZERO. But ***************** INSTALLATIONS LLC sent me a bill for $500. I spoke to Resolutions at DISH who said they had never heard of anything like this and that I should contact the *** which I have done. But ***************** has turned my case over to a collection agency. My FICO score is around 830 so I will dispute this with all credit bureaus.

    Business Response

    Date: 08/26/2024

    She signed ***** contract.  She did not sign up with dish Directly.  

    Customer Answer

    Date: 09/04/2024

    Dear ******, 

    I did not realize I was supposed to respond within 7 days which does not give the business much time to respond. 

    NO WIRES NOW has not responded, and I have not received a response from the collection agency to which they turned over my claim. Please do not mark my complaint as Resolved until there is a resolution. I will contact you as soon as I hear from them.

    Thank you so much,

    **************************;
    Case #********

    Customer Answer

    Date: 09/09/2024

    ******,
    Today I received a welcome response from the collections agency. After contacting the business with my response, the business withdrew their claim against me. But the fact they have perpetrated this scam on others before me should not go unacknowledged.

    Thank you,
    *******************

No Wires Now is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.