Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bunch of clothing from Ripskirt Hawaii, but when I returned the unused and unwanted items with the tags on, within the allotted amount of time for returns, I was notified that I would only be getting a portion of my money back (*******). I kept 2 pieces. The only thing they say about returns on their website is that they must be with tags on, within a window of time, and none can be final sales (see attachment); they don't mention anything about a re-shelving cost. None of the items I ordered were final sales, and they all had original tags on. Nothing was worn and a bunch of the items weren't even taken out of their bags. So why was I not refunded the total amount ($405.70)? I find this to be very deceptive with no way to resolve it as they don't have live customer service.

  Business Response

  Date: 05/01/2025

  Aloha *******,
  
  Thank you for reaching out. I completely understand your concern and frustration, and Id be happy to clarify what happened with your recent return and refund.
  
  After reviewing your return, I can confirm that 6 of the 8 items from your order were selected for return through our online portal, which is why your refund was issued for $277.49. The remaining two items were not included in your original return request, and our system processes refunds based on the selections made when the return label is generated.
  
  Attached to this email are a copy of your order showing 8 items purchased and a screenshot of the return summary page, which shows that only 6 items were selected for return. You can also access your return summary page here for reference.
  
  If you still have the Peacock Everyday 3/4 L and Maui Moonlight L3 L and would like to return them, youre welcome to start a new return through our return portal. If the items were included in your original return package by mistake, please let us know and well be happy to investigate further. We're here to help and want to ensure this is resolved fairly.
  
  Please dont hesitate to reach out with any additional questions or concerns.

• Initial Complaint

  Date:08/05/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/29/22 I ordered a ripskirt from Ripskirt HAWAII (order #rips-597955) with my Amex credit card. The order was shipped on 6/30/22 via **** (tracking number **********************). **** tracking information results show that it was delivered on 7/5/22 to ***************************** which is the wrong zip code. I never received the Ripskirt in my mailbox or on my porch and suspect that the postal service delivered it to the wrong address/zip code. On 7/7/22, I contacted Ripskirt to determine the status of my package and they insist that it was delivered to my address. On 7/9/22 I contacted Amex to report that I didnt receive the product that I ordered and suspected it was lost, mis-delivered or stolen and received a credit. As of 8/1/22, I still have not received the package and Ripskirt is contesting my Amex credit and insisting that the package was delivered despite the tracking showing it was delivered to the wrong zip code. I am not responsible for shipping or the mis-delivery of merchandise. I am simply an honest consumer who made a purchase in good faith and am being bullied, I simply will not pay for merchandise that I have not received.