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Business Profile

New Car Dealers

Newberg Chevrolet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a ***** Silverado 2024 2500 HD with ****** miles. Had the truck for 3 weeks and check engine light came on. Took it back and found board needed replaced to diagnose further. Decided to return the truck and get a newer vehicle. They tried to charge me $7,500 to return the 2024 2500 HD with ****** miles as a buy back. I got them down to $3,392.43. I still feel I shouldnt owe that money since the truck is a lemon.

    Business Response

    Date: 03/17/2025

    Thank you for sharing your experience. We understand how frustrating it can be to have a check engine light come on shortly after purchasing a vehicle. We want to assure you that the necessary repairs were fully covered under the factory warranty at no cost to you.
    Regarding your decision to trade in the Silverado for a different vehicle, trade-in values are based on several factors, including market conditions and vehicle depreciation. We worked with you to reach a fair trade-in offer, and we regret that you still feel the outcome was not satisfactory.
    Customer satisfaction is important to us, and we appreciate your feedback. If you have any further concerns, please dont hesitate to reach out to our management team.

    **** as we spoke the evening of the purchase and had a small chat a few days later you expressed everything was great and you loved the new truck.

    I hope you are having a great Monday!

    *** ****

    General Manager

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased vehicle 09/02/2022 car had transmission issue 09/04/22 texted sales person and then took it to repair shop 09/22/22 cost of repair was ***** dealer only assisted with 500 couple weeks passed by and fuel pump went out 10/14/2022 currently in repair shop dealer declines to assist i purchased car for ****** and they wanted to offer me ***** for it. they are very rude and do not want to provide any solution they *** me an extended warranty also that wont refund me the work because they claim the dealer should refund the work because of time this happend so far i am out of my pocket *****

    Business Response

    Date: 10/29/2022

    On 9/4/2022 Newberg Chevrolet sold ********************* a used 2014 ******** CLA.  He purchased an extended service contract aka Ally Premier Protection Contract.

    9/7/22 ********************* informed Newberg Chevrolet that the transmission valve body needed to be replaced to which we agreed to enter into a signed agreement, namely called Release of All Claims and Settlement Agreement, see attached, wherein Newberg Chevrolet agreed to Goodwill ********************* $500 to help with his $1409.01 repair with ************************ invoice *****, work completed 9/16/2022. 

    9/18/2022 ********************* signed the release agreement and picked up and signed for that agreed upon $500, see attached.  Immediately, ********************* took to social media in a derogatory and defamatory way, even though the signed agreement states that he/she is only "entitled to say that the matter has been settled" thereby breaching our signed agreement.

    The subsequent repair from 10/14/2022, that ********************* mentioned, had yet to be submitted to the claims department at Ally Premier Protection, when Newberg Chevrolet inquired on 10/22/2022 in order to assist ********************* with expediting the claim.

    Newberg Chevrolet has gone above and beyond by assisting ********************* with $500 as per the signed "Goodwill agreement" and do consider this matter satisfied.

    *******************************
    General Manager

Newberg Chevrolet is NOT a BBB Accredited Business.

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