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Power Chevrolet of Newport

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Power Chevrolet of Newport's headquarters and its corporate-owned locations. To view all corporate locations, see

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Power Chevrolet of Newport has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just bought a 2017 Buick enclave for approx. $13,000.00 had it less than 45 days and while driving to ******** from Newport car started squealing and lurching while stopped at lights. Check engine light came on and a traction control image kept reappearing. Followed manual instructions and said car was still drivable but to see mechanic. Took car in to shop and by the time I returned home had a call from shop telling me they had seen this vehicle several weeks before and found multiple major problems with intake manifold and various other problems and had instructed potential buyer to ******** would believe that dealership would have same diagnostic reader available as many auto parts stores will check them for free (hindsight) I didn't believe we would have to have that done from a "reputable" dealership. Estimated repair cost is an additional $ 3, ****** When do managers place the sale above decency and responsibility to the customer?

      Business Response

      Date: 05/15/2025

      We have made contact with Mr. ******* and have brought his vehicle to our service department to diagnose and make recommendations for repairs.

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 9:th 2024, I purchased a pre-owned car, *** 2017 Nero hybrid, and discovered an engine problem on May 15:th. Considering the problem occurring close to the purchase date, this defect was highly likely there before the purchase. In addition, the engine is one of the most vital parts of a car. The problem caused hazard in traffic, having to stop the car while driving on the highway. It is unfair for the consumer to have this sever issue not affected by wear-or-tear or by outside events or by the action of the driver themselves, this close to purchase and having to be held wholly responsible for the issue and cost. This is clearly an inherent issue in the vehicle itself.

      Business Response

      Date: 06/25/2024

      Power ********** has diagnosed and agreed to make a goodwill repair on ********************* vehicle.

      Customer Answer

      Date: 06/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************** ******

    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Power Chevrolet refuses to use my parts warranty for parts that need to be replaced on my vehicle. I was told that i need to pay out of pocket for parts that are still under warranty.

      Business Response

      Date: 12/22/2022

      *********************** brought her 2008 Suburban into our service department for repairs on November 30th.  Vehicle was brought in for check engine light concern.  Tech diagnosed that 3 O2 sensors were faulty causing check engine light.  ************* previously had her O2 sensors replaced at 5 Star Chevrolet in ************* *******.  When work was completed at previous dealership the dealer cross threaded sensors when installing them into the exhaust manifold.  O2 sensors need to be extracted and possibly replace exhaust manifold depending on how cleanly sensors are extracted.

      Parts warranty is only intended for faulty parts not faulty install.  If Power was to replace under parts warranty and parts were to be inspected the warranty work would likely be declined.

    • Initial Complaint

      Date:11/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 2013 Hyundia Santa Fe, Sport from Power Chevrolet in Newport OR. The enginge seized while dring down the road. A common problem, not known to me, but known in the car industry. When I bought it the car it had ****** miles. It was driven approximately 600 miles between the purchase date and the day the engine siezed. I went to Power Chevrolet and informed them of my problem. They will do nothing to help with a replacement engine. Nothing has been done by me that would have caused this. (Driven low miles to store and dr ************* Enginge had oil, first thing mechanic check when siezed engine diagnosed). This is poor craftsmanship on the part of ******** Poor business practice by Power Chevrolet hiding known problems from coustomers. After this I discovered on line it is common to this car. There was a recall to update the cars computer to warn drivers of engine failure and to depower enginge before it siezed. This was a very frightening expierience for my daughter who was diving. It could have led to a crash anf fatalities. I was not informed of this. VIN ***************** you can check yourself. Please help it is going to cost thousands for something that should never happened.

      Business Response

      Date: 11/15/2022

      A representative from Power has reached out to ****** to gather specifics & more information around the repairs needed to the ******* purchased at our dealership.  We have been unable to make contact with ******.

    Power Chevrolet of Newport is NOT a BBB Accredited Business.

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