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Business Profile

Gun Equipment

Optics Factory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

This profile includes complaints for Optics Factory's headquarters and its corporate-owned locations. To view all corporate locations, see

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Optics Factory has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered product from this company. They took the money from my bank account on 12/18/2022 then went dark. Does not respond to my emails. Tried calling and call goes to automated voice system. NO HUMANS! I want my product or my money back.

      Business Response

      Date: 01/12/2023

      Please email us at ********************************** for support

      Customer Answer

      Date: 01/14/2023

      AKA my item showed up out of the blue, with NO contact. 
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      ************************************************

       

       

    • Initial Complaint

      Date:11/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a sight on Amazon. The sight broke on the second use. ADE offers a 12 month warranty. So I followed there directions and mailed it back on September 1st with a enclosed 10 dollar check. They cashed the check on October 17. I haven't received the sight. Haven't received response from them via email or a phone call. I've tried calling multiple times and have emailed. At this point I would like a refund for the sight $148.39 and the $10 check they cashed.

      Business Response

      Date: 11/13/2022

      Thank you for contacting us and providing the amazon purchase invoice. As we can see from the customer provided amazon invoice, it says FREE PRIME DELIVERY. 

       

      It means Amazon stores and ships the products and amazon take responsibility for shipping, return and payment related customer service. 

       

      With this PRIME DELIVERY option, Amazon stores, picks, packs, ships, and delivers the products to customers. Amazon also handles customer service and returns for those orders.

       

      If customer contact amazon, amazon will help the customer

       

      If customer has question about the actual product, such as warranty or how to use it, please feel free to contact us. 

      Customer Answer

      Date: 11/13/2022

       
      Complaint: 18396729

      I am rejecting this response because:
      This is a warranty repair issue that ADE has failed to respond on. It falls within your 12 month warranty. 
      Sincerely,

      ***********************

      Business Response

      Date: 11/23/2022

      Please contact ********************************** for warranty

      Customer Answer

      Date: 12/05/2022

       
      Complaint: 18396729

      I am rejecting this response because:
      They haven't showed me any reason why my warranty replacement was never shipped to me even after they cashed my required $10 check
      Sincerely,

      ***********************

      Business Response

      Date: 12/12/2022

      Did you return it to amazon, or shipped direct back to ADE? 

       

      If you shipped by ack direct to ADE, please contact us at *********************************** provide the return tracking, we will ship a new one to you

      Customer Answer

      Date: 12/14/2022

       
      Complaint: 18396729

      I am rejecting this response because:
      I shipped the sight back to ADE with a $10 check being that it was a warranty problem. The elevation adjustment had quit working. 
      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total cost $38.99 USD 7th Aug 2022 I purchased AR15 Right Hand Overmolded Grip . I realized I ordered the wrong side I need a left hand so I attempted to contact the Optics Factory they refuse to respond to my request of return or exchange on top of it all the product they did send me is lacking in parts to install properly.Is it too much to ask to have a strange or refund it is within their guidelines of a refund.

      Business Response

      Date: 09/02/2022

      Customer want to return the order(see photo attachment photo)

       

      We replied same day, provided the return process. Please see second attachment photo

       

      Customer replied to us that is not very happy because we do not pay return shipping for "Changed Mind" We then provided a prepaid return label and currently waiting customer to return for a full refund.(Please see third Photo)

    Optics Factory is NOT a BBB Accredited Business.

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