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Business Profile

Collections Agencies

Quick Collect Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

         I, Clifford *****, expressly authorize Quick Collect Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

         I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Quick Collect Inc.

         I acknowledge without this authorization, Quick Collect Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
    ******** L ***** jr

         Insert Your Name Here:                                            Date:  _3_/__14/___2025_


    2) Here is the information BBB requested regarding my complaint:

    • I requested the verification of the debt from Quick Collect Inc on _3_/13__/__2025_ by  Select one -> Email, Phone, Mail, or Other (Please specify)*****************************_________________

      *****
    • The reason why I believe the alleged debt is NOT valid is: They did not mention this payment while I was there nor did they have it written on any paperwork and they only looked in my mouth and said what was needed to be done and that's it. I paid the $60 visit fee as they ask and then left there.

      *****
    • The account number: 
      *****

    ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  • Initial Complaint

    Date:09/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

         I, Ana Esekia, expressly authorize Quick Collect Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

         I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Quick Collect Inc.

         I acknowledge without this authorization, Quick Collect Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.


         Insert Your Name Here: *** ******  

    Date:  _09_/_18_/__2024__


    2) Here is the information BBB requested regarding my complaint:

    • I requested the verification of the debt from Quick Collect Inc on 07/02/2024 by  Select one -> Email, Phone, Mail, or Other (Please specify) phone

    • The reason why I believe the alleged debt is NOT valid is:
    •   The dog was not our dog. I specified this at the hospital.  I want to see an itemized list of everything being charged for. ****************** forgave our bill this is a SEPARATE bill from emergency. 

    • The account number: unknown. do not have one yet, account under *** ******

    ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  • Initial Complaint

    Date:11/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've paid this company $2223.55 to resolve my two accounts with them. They have attempted to garnish my wages, threatened my employer because the garnishment was sent to our payroll provider and was delayed. As of today, after disputing these accounts with the credit bureaus and BBB, they continue to ignore the matter. I am desperately trying to get a loan to help save my home and these dings on my credit are preventing it. ***** at QCI has been nothing but a liar each time I've spoken to her. I currently have new disputes active with Transunion and Equifax, but to date they haven't responded to those either. These debts need to be updated to paid in full and removed from my credit file as promised when I made the payments. They never even updated the amount when I made the first $700 payment back in August.

    Business Response

    Date: 04/28/2025

    It is unfortunate that Quick Collect had to take legal action for this debt to be paid. It is true that Quick Collect received a judgment against Ms. ******* and a writ of garnishment was sent to her employer shortly thereafter. It is true that we are a reporting agency. Our agency reported a $0.00 balance the very day her account was paid in full. We hope that, by now, the credit agencies have updated their reports and that this is resolved for Ms. **************

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to get a hold of human when calling phone number for this business to pay a debt as ordered in a judgement. They did not attempt to contact me before placing a lien on my property and the phone calls do not go through to anyone after their phone tree. Was told by judge in court that I had one year to pay without interest and have been putting aside money to pay bill in full as company chargers $6 fee per payment.

    Business Response

    Date: 05/13/2025

    We are pleased that this account has since been taken care of by Ms. ******* We attempted to contact Ms. ****** many times prior to legal action. We regret that legal action had to be taken to get this debt resolved.

  • Initial Complaint

    Date:10/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 7th I was seen by ********* and was unable to pay my bill at the time of the appointment. Fast forward to this year, I never knew my account had been sent to collections until I needed to visit ********* for a separate is***. Let me also mention that Quick Collect has never sent me any proof of this debt, no letter in the mail, and no other item validating it. Upon being informed about this, I called Quick Collect same day and tried to resolve the debt in the form of making payments. Quick Collect gave me the option of paying an outrageous amount every two weeks or monthly and I told them I was unable to pay that amount. I was then told in order to approve any smaller payments that I needed to speak to the specific agent in charge of my account but that she was out for the week sick. I received a call back eventually but I was at work at the time and couldn't respond. When I finally found a chance to call back I was told once again that my specific agent wasn't in that day and that she would call me back. After a couple months of phone tag I finally got through to ***** my account manager today and was told she could not help me resolve my account as they are in the process of trying to *** me. She then demanded I tell her what times I am at home so that the process server could serve me (Interrupting me multiple times for this information) and said she couldn't help me any further until the court case was resolved. Had she let me finish speaking, my goal is to come to a settlement where I pay a lump sum amount in order to avoid my account being reported to the credit bureau and to avoid the headache of dealing with this in court. If this is something someone else would like to contact me to resolve, my phone line is open. At this point, you'd think a collection agency would do anything BUT be dismissive considering they are literally seeking my money.

    Business Response

    Date: 05/13/2025

    We are pleased to report that this account has since been taken care of by ************ We are a also pleased to confirm that these debts never reported against Mr. ********* We deeply regret that legal action had to be taken to get this debt resolved.

  • Initial Complaint

    Date:09/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/17/23, I called Quick Collect Inc and spoke to "*****". I asked the balance on my accounts and she provided it. I told her I'd like to pay $700 to pay off the Zoomcare account completely and apply the remaining $20+ to the Comfort Dental account. Later I received a receipt for the transaction which I have attached. This information should've been sent to each credit bureau within 30 days. It was not, as of today, the Zoomcare account for $671 is showing unpaid. Credit report attached as well. I've tried to call numerous times and get put on hold for over 5 minutes. Within a week of me making this sizable payment they filed a judgement in court against me for the balance. Not only are they unethical - even for debt collectors, they are acting illegally by lying to the credit bureaus regarding my account. I disputed this with Equifax and QCI still said it wasn't paid.

    Business Response

    Date: 05/13/2025

    It is unfortunate that Quick Collect had to take legal action for this debt to be paid. It is true that Quick Collect received a judgment against Ms. ******* and a writ of garnishment was sent to her employer shortly thereafter. It is true that we are a reporting agency. Our agency reported a $0.00 balance the very day her account was paid in full. We hope that, by now, the credit agencies have updated their reports and that this is resolved for Ms. **************

  • Initial Complaint

    Date:08/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with ************************. I didnt sign a contract with Quick Collect Inc. They did not provide me with the contract as requested. I demand this account be removed from my credit report.

  • Initial Complaint

    Date:02/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 19390495

    I am rejecting this response because: The dealership forged my signature and proof was submitted to quick collect multiple times legal action is being gone through towards the dealership and quick collect due to evidence found of close relationship between the two and multiple other victims that have been caught up in the same situation between the two. 

    Sincerely,

    *********** *****

    Business Response

    Date: 05/14/2025

    We are pleased to report that Mr. ****** account has since been paid in full. The account is not fraudulent, it is legitimate and paid in full. We deeply regret that legal action had to be taken to get this debt resolved.  

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Quick Collect debt collection service is absolutely awful. I have called them numerous times to try and get my account number so I can pay a debt, or even pay over the phone but no one EVER picks up the phone. Their website says "You can, at anytime, elect to call us directly at ************** or **************." No matter what time of day or day of the week I call no one answers the phone and I've called all three numbers displayed on their website multiple times and no one ever answers. My debt is just piling up and there is nothing I can do about it.

    Business Response

    Date: 05/14/2025

    Quick Collects office hours are 8am-5pm (PT) on weekdays (excluding holidays). Any calls made during business hours will be answered by reception and forwarded to one of our representatives for further assistance. We are pleased to report that Ms. ********** account has since been resolved.

  • Initial Complaint

    Date:01/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this **** with Medical-DRS West ******* (medical/health care) and do not have a contract with Quick Collect, **** They did not provide me with the original application like I asked.

    Business Response

    Date: 05/28/2025

    We have not received any contact from Mr. ******** We would have gladly sent him a breakdown of charges or "original application" if it were requested. 

Quick Collect Inc is NOT a BBB Accredited Business.

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