Digital Marketing
Tablio LLCInformation and Alerts
Service Area
- 98660
- 98683
- AK
- ID
- MT
- OR
- WY
Alert Details
This business has 2 alerts.
Pattern of Complaints
On April 24, 2017, BBB recognized a pattern of complaints from consumers regarding advertising, contract, delivery and customer service issues. Consumers allege company is selling advertising on tablets to be used in local restaurants on table tops. After paying for the advertising, consumers find the restaurants have never agreed to use the tablets and the tablets are not found at the restaurants as promised by the company.
On April 24, 2017, BBB notified the company of the complaint pattern. On January 22, 2018, Regnal Media provided BBB the following response to the allegations.
"As far as the "pattern of complaints" we have made changes to production, staffing, and contracts to improve our customers experience. First off, we never sell advertising on restaurants without verbal and written consent from the owner of the venue. We have also added a small bit of liability to the restaurants contract to ensure the participation of the venue once tablets arrive. Our staff has been trained to relay this to the clients. Lastly our production staff and budget was greatly increased last year to ensure we are meeting deadlines well before our time has expired. We have seen these changes greatly increase customer participation and eliminate a lot of the concerns previously to be had."
On August 16, 2018, BBB conducted a review of the company’s complaints and reviews. The pattern of complaints that BBB previously reported appears to have increased. Since the company responded to BBB on January 22, 2018, they have received 40 new complaints and 16 negative reviews. Customers continue to allege that they have paid for advertising that was never delivered. Further, consumers claim that the company is not responsive to customer service inquiries and will not issue refunds. The company has stopped responding to complaints filed with BBB.
Licensing
BBB confirmed that Tablio LLC had not obtained a necessary license from Washington Secretary of State.
BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.secstate.wa.gov/corps - 3607250377
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