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Business Profile

Fireplace Equipment

Fireside Home Solutions
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Fireside Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fireside Home Solutions has 5 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Larry P

      Date: 11/17/2024

      I regret ever dealing with Fireside Solutions. We paid more than $6,300 upfront on September 26 for a gas insert, only to have their technician, at his visit on October 4, claim the product we chose wouldnt work and suggest costly modifications. We decided to cancel, as promised we could, but its been a nightmare ever since.We tried to work with Fireside to come up with a workable solution during the next two weeks. However, once the project hit a snag, our salesman seemed uninterested in communicating with us. After leaving eight unanswered voicemails and dealing with a no-show technician on October 28, I twice visited the showroom to request a refund. Each time, I was assured the refund would be processed by the next day, but nothing happened. When I finally made contact with their customer service **** they informed me that they were deducting $300 for a permit (which cost them $236.88) and $250 for a "job walk. The charge for the job walk was not disclosed in their original invoice. We did finally receive our refund minus $550 on November 15. In my opinion, Fireside is unresponsive and unprofessional. Ive dealt with many contractors, both over the years and recently. This was truly the worst contractor experience Ive ever had.

    • Natasha B

      Date: 03/28/2024

      After 6 years of being a loyal customer to this company I cant express the disappointment of how horrible their customer service has been. I have bought over 20 fireplaces from them and the last few projects I have had with them been nightmares. They not only held my project up for 3 months giving me the run around after I had already purchased 4 fireplaces from them, but also came to my project 2 times with the wrong material. ******* was not straight forward with the facts they actually never had the material I was looking for and ******* was also was not very helpful on helping with giving any answers to my issue. The manager **** never returned my calls after I left messages. I finally as a last attempt (after being blocked from Scorpio) decided to reach out to another store manager ******* who was polite and assured she would get to the bottom of my issue but once again that was a dead end. She never returned my call nor did she answer my calls to her. Needless to say if they will do this to a loyal customer imagine how they will treat you. Dont spend your money with companies that do not value you as a customer.

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