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Business Profile

Furniture Consignment

The Heights Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Consignment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I consigned two pieces of furniture with The Heights Shop. Both were vintage/antique pieces. One was a hand-carved wood stand with two solid brass trays, the other was a set of three solid teak nesting tables in excellent condition.November 14, 2019, Dropped off furniture for consignment November 19, 2020, Left VM message inquiring about status. No return call.June 8, 2021, Left VM message inquiring about status. No return call.December 2021, Called and was told someone would call back, but no one did.April 22, 2022, Called again and asked if I could please come in and pick up my items. I was given ******** the owners, direct number and told my items were not in the store.April 22, 2022, talked with ***** and sent via text a copy of my contract with the Height's Shop. I heard nothing.May 6, 2022, sent text to ***** to follow-up, he confirmed both items sold during a sale and a check would be coming, that his bookkeeper got COVID.May 26, 2022 sent another follow-up text to *****. Claims he signed the check, and it was mailed.July 1, 2022, followed up again, at which point I was told he signed the check himself; if I didn't have it after the 4th of July, he would hand deliver it himself. Still no check.I either want my items back or the payout as agreed. I do not trust this business anymore; please have the business provide proof of what the two items sold for so I can be assured I am getting the total amount due.

The Heights Shop is NOT a BBB Accredited Business.

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