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Business Profile

Grocery Store

New Seasons Market

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for New Seasons Market's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

New Seasons Market has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • New Seasons Market

      1300 SE Stark St Ste 401 Portland, OR 97214-2473

    • New Seasons Market

      1453 NE 61st Ave Hillsboro, OR 97124-5117

    • New Seasons Market

      3495 SW Cedar Hills Blvd Beaverton, OR 97005-1337

    • New Seasons Market

      5320 NE 33rd Ave Portland, OR 97211-7402

    • New Seasons Market

      6400 N Interstate Ave Portland, OR 97217-4834

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/10/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New Seasons (Nyberg Rivers) has charged me for a paper grocery bag, even though I have EBT. It has sporadically done this since I first became a regular shopper in 2015. The Williams store in 2015 would charge me as an EBT client for a bag, and constantly fail to program sale prices in its registers.

      I have found New Seasons uncommunicative in the past, so I am not forcing myself to endure the hassle of communicating via its site or email contact.

      Five cents is not a lot one time, but for people needing assistance, it matters. It is also fraud to charge a state fee to state aid money, in this case, a client's EBT.

      Multiply five cents times thousands of customers times twenty-one stores, times over three thousand days in about a decade, and that multiplies out to a lot of fraudulent money.

      It also multiplies out to a lot of poorly-trained or incompetent cashiers. (Or register programmers.)

      Today, the cashier didn't even know when I reminded her that EBT clients do not get charged for a bag. She asked the next cashier, and THAT cashier seemed hesitant, and answered. It was obviously the WRONG answer, as i was charged for the bag.


      It is IRRELEVANT that the state changed my EBT classification from "Food" to "Cash" -- it did so FIVE YEARS AGO, and I have not had this problem with any store except New Seasons for that five years.

      SEE ATTACHED RECEIPT PHOTO. I have included the transaction number in the appropriate field.

      New Seasons employees are the worst at responding to contact communications. For a decade, it refused to even RESPOND to an online suggestion for the Williams store driveways (a California McDonald's did better in 1978), failed to call back with info after taking my number, failed to program sale prices in its registers, and charged what could be thousands of EBT purchases for bags.

    New Seasons Market is NOT a BBB Accredited Business.

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