Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal complaint against the company Shipping Cart. The warehouse is located in ****************This is not the first time that I have file complaint against this company. I have been a loyal client and it seems that the same horror story happened in the past is happening again. I just gave them a second chance but same issue is happening again. I felt unsafe and I dont know if my package were lost in the mail. In view of the costumer protection act, I am filing my complaint against the company. Here are the details:Account number: ********* Account Name: ************************** Tracking Numbers: 5HUX-L6RY-Z4NJ and 3PG8-9SNO-2V6J My items are supposed to be arriving on June 17 and June 30, 2024, respectively. However, upon checking, Tracking number 5HUX-L6RY-Z4NJ is still in ******** as of June 19 and tracking number 3PG8-9SNO-2V6J is still in ********* as of this date. This caused too much stress and I am demanding a full refund of the shipping fees due to breach in the Service Level Agreement/Committed. These are orders from friends and would like to cancel the items now due to the delays. If items are lost in the mail, I demand a full refund of the actual items. Appreciate your favorable response. Please contact me via email. Regards,Jam Lauguico

  Business Response

  Date: 07/03/2024

  Hi BBB team,

  We responded to the customer's email with ticket number ******. Please refer to the attached files for your perusal.

   

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:05/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day BBB,I want to file a complaint against ShippingCart ********. They are claiming that they did not received two of my packages even though it was tagged as delivered / picked up by their employees. They were insisting us to coordinate with the seller, but the seller couldn't do anything since there is a proof of delivery and was even signed by ShippingCart. ShippingCart keeps on pointing fingers and doesn't want to take responsibility. I've just heard from a fellow customer that this happens a lot with this company because of their carelessness, clearly they dont do their jobs well and they dont value their customers. Thinking that they can always get away with it. I just want to get my items back. Please help me.Missing/Lost Items : 2 Pairs of shoes Total Value : $1,522 Tracking Numbers : ****************************** 1ZE5413D0312808508 Thank you in advance for your assistance.

  Business Response

  Date: 05/12/2024

  Hi BBB team and ******,

  We acknowledged this complaint.

  In email ticket # 778061, we responded to the customer's new email. Kindly refer to the attached files for a copy of our email response. Thank you.

   

  Best regards,

  ShippingCart Team

  Customer Answer

  Date: 05/13/2024

   
  Complaint: 21701041
  
  I am rejecting this response because:
  

  I already told them that the seller will not file a claim or refund me the money because there is a proof of delivery and was signed by their staff. I dont believe their excuse. I've read a lot of complaints about this company with the same situation and they gave the same excuse and those customers said that after a few months their items suddenly appeared on their account/cart. Only shows how careless they are and doesnt care about their customers.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** defrauded me of nearly $150 by receiving an inflatable Bigfoot and alien display from me and then filing a false charge back

  Business Response

  Date: 04/16/2024

  Hi, *****.

  We're sorry to hear this experience.

  Please know that we treat fraud seriously to protect our customers and a merchant like you. May we have the courier tracking number of the shipment/package, please so we can check into this further?
  
  Thank you.

  ShippingCart Team

   

• Initial Complaint

  Date:12/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I checkout my items last December 2, 2023 and they attempted to delivery my package last December 10, 2023. However, there's no one at our house at that time. But I received a notification that they released my package to an authorized representative. I don't know why they released it to someone without my consent. Now my package is gone and they are not replying to my emails or follow **** Tracking Number is JEV7-L91N-H4K6. I've been sending them emails everyday since December 12, 2023. They don't give definite answer as to where is my package now and will they be refunding the amount of the package and delivery. Thanks.

  Business Response

  Date: 12/20/2023

  Hi BBB team and Druce,

  We acknowledge this notice.

  We are closely coordinating with our forwarding partner regarding confirming the person who received the package. We are waiting for a copy of proof of delivery. In email ticket # ******, we requested to check with the family members or neighbors if they claimed the package on our customer's behalf.

  We will send an update in the email ticket once we have new details.

   

  Best regards,

  ShippingCart Team

   

   

   

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 21027919
  
  I am rejecting this response because: package is still missing and courier didnt give any update. Please deliver my package before ********************************************

  Business Response

  Date: 01/05/2024

  Hi BBB team,

  We're glad to inform you that the package was delivered to our customer, ************** *** last December 30 and he also acknowledged it.

  Thank you.

   

  Best regards,

  The ShippingCart team

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a customer account with them under *********. I had a *** shipment 1Z53071E0351811188 amounting to $620.69, which was received by their warehouse last June 6, 2023. However, up to this time, item has not been located and processed for shipping out of *******. I have made a follow up but no definitive action has been taken up to this time. I have made repeated follow *** but no answer.

  Business Response

  Date: 06/18/2023

  Hi BBB team and *******,

  We acknowledge this BBB complaint.

  In email ticket # 644832, we sent an update on the concern:

  Hi *******,
   
  We completely understand where you are coming from.
   
  1Z53071E0351811188 - We requested our US Warehouse team to look for the item again inside the warehouse if it has been successfully delivered. We will be able to provide an update on Monday PST once they resume their operations. Please wait for our email on Tuesday, MLA time. Thank you for your patience and understanding.
  
  Best regards,

  ShippingCart team

  Customer Answer

  Date: 06/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as they have recently promised early delivery of the item that was recently found in their warehouse. 

  Hoping they will follow through with their promised positive action.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, this is regarding their shipping services. I used Shipping Cart's services to buy stuff on ***** They stated on their website that it might take longer for them to ship out the items. Initially, they said it'd take 47 days to fix their process (this was in 2022).Now, their website advisory says it'll take 35 days for items shipped out from February onwards.I still have pending items from them which were checked out last December 31, 2022.Transaction Date:12/31/2022 Transaction #:29073983 Then the second shipment was checked out last February 22.Transaction Date:02/22/2023 Transaction #:44982237 Based on these two shipments, they're beyond their promised shipment time frame, and whenever I follow up with them, they tell me that they'll follow up with their warehouse team and close my ticket.But I don't see any movement on my shipments at all.

  Business Response

  Date: 04/13/2023

  Hi BBB team and ******,

  We're very sorry for the lack of movement and delay in the delivery of CNU5-MFYK-864Z (from December transaction) and ECAL-437R-DHQG (February transaction).

  We have relayed the order details to our US Warehouse Ops head to speed up the shipment of the items. We will send you an update once we have new details.
  
  We also issued a full shipping fee refund amounting to $8.87 for the Dec transaction and a 50% shipping fee refund of $26.15 for the Feb transaction as compensation due to delay and inconvenience.

  The refund reference numbers are 4L455955EV001431S (the refunded amount should appear on your PayPal account now) and **************** (the refunded amount will appear on your next credit card billing statement.

  Thank you for your patience and understanding.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19921277
  
  I am rejecting this response because:

  I demand a complete refund for ECAL-437R-DHQG (February transaction) plus shipment of all the items.

  I'm very lenient and understanding of your situation but you're but I'm already fed up with your excuses of contacting your warehouse team with no resolution happening.

  Besides, all my pending shipped items are way beyond your promised delivery time frame on your website.

  And I still have some items left on my cart which I'm afraid will experience the same delay I'm experiencing right now.

  Sincerely,
  
  ***************************

  Business Response

  Date: 04/18/2023

  Hi *********,

  We received your request and we refunded another 50% shipping fee of $26.14 in tracking number: ECAL-437R-DHQG. The refund reference number is: RSVB9HT23GQH7XB2.

  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.

   

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:04/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two separate packages of cast iron wheels for an elevator and the packages were actually delivered to ShippingCart by **** in reverse order, so the dates below are not a mistake. -----On January 20, my first package (**** **********************) of critical elevator parts (7-pcs of cast iron heavy duty caster wheels) arrived at the ****** warehouse of ShippingCart by ****. After being uploaded to cart, I immediately paid $137.22 for air-cargo express shipping and the packkage given an estimated delivery date on February 14. It was actually delivered 2 weeks later on March 02 and that's ok. ------On January 19, my second package of critical elevator parts (7-pcs of cast iron heavy duty caster wheels) arrived at the ****** warehouse of ShippingCart. These are the exact same items as contained in the first package. After a *************************************************************** weighing, the package was 22 days sitting in the warehouse. Once the weight was corrected on February 10, I immediately paid $137.22 for air-cargo express shipping. ShippingCart then gave an estimated "delivery" date of March 02. For the next ********************************************************************************************************************************* total, my package has now been sitting in their ****** warehouse for 80+ days, significantly longer than normal. ----- I request the immediate shipment of my second pckage (by air-cargo) and fair compensation for the failures of ShippingCart to provide the service they promised. Paying $137.22 for air-cargo shipping and the result is over 3 -months... that is a ripoff. ---- [ SUMMARY for package #2]----ShippingCart transaction ******* .ShippingCart Tracking# MR8G-HFU2-7EQT .**** Tracking# ********************** .

  Business Response

  Date: 04/10/2023

  Hi BBB team and Ramelita,

  We received your concern and responded to you via email in email ticket # 617915. Here's a copy of our email sent today, April 10, for your reference:

  Hi Ramelita,
   
  We're very sorry for the lack of movement and delay in the delivery of MR8G-HFU2-7EQT.
   
  We have relayed the order details to our US Warehouse Ops head to speed up the shipment of the item. We will send you an update once we have new details.
   
  We also issued a 50% shipping fee refund amounting to $68.61 for the transaction as compensation due to delay and inconvenience. The refund reference is PJJPSNV83WLSK2C2 and the refunded amount will appear on your next credit card billing statement.
   
  Thank you for your patience and understanding.

   

  Best regards,

  ShippingCart team
  
  

  Customer Answer

  Date: 04/26/2023

  Complaint ID ****** is resolved. The item was finally delivered yesterday. Thanks

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number Gbf5 ylrm 2tws On Monday, April 10, it will be 81 days after i transacted the shipment and more than 2 months after the expected delivery date. The status is still "preparing shipment". They haven't even shipped the product, it's still preparing shipment. It's still in their warehouse.Previously, there was a more than month-long delay to get my items into my storage space. They gave me a 50% off promocode for my trouble, which i used to ship the items. From $85.14 to $42.57. The estimated delivery date was Feb 8.However, this present shipping delay is rediculous. 81 days for me and they advertise today in their shiping backlog update that air shipment now takes ***************************************************** am i just a unique case? How are they prioritizing? Western nations first? More litigious nations first?They tell me now that they're having problems reaching aging orders, which are inaccessible. I dont understand how this can be if we each have our own spaces.Bottomline, i dont understand how they can delay fulfillment of their obligation by 81 days and counting without any consequences. Seems like they can fulfill it anytime they choose and we just have to **** it up.

  Business Response

  Date: 04/09/2023

  Hi BBB team and *******,

  We're very sorry for the lack of movement and delay in the delivery of GBF5-YLRM-2TWS.

  We have relayed the order details to our ** Warehouse Ops head to speed up the shipment of the items.
   
  We also issued a full shipping fee refund amounting to $42.57 for the transaction as compensation due to delay and inconvenience. The refund reference is 1GE15877U3525880V and the refunded amount should appear on your PayPal account.

  Thank you for your patience and understanding.

   

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:03/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged ShippingCart services to forward a package on Feb 3, 2023 and the website system informed me that the package would be delivered by 23 Feb. I have not received the package, nor am I able to obtain any updates or resolutions to this issue. I have contacted them twice via email and have had a case opened and then closed automatically in two days as that 'is the policy' apparently. I have attached the confirmation from the website for your reference. The transaction was number ********. I paid US$25.03 for the freight forwarding service.I would appreciate your intervention to ensure that my package safely arrives, and that I am adequately compensated for the delay in service promised. I believe the following compensation is appropriate from ShippingCart: 1) refund of the shipping cost, 2) immediate shipment of my package and 3) free next package shipped.

  Business Response

  Date: 04/03/2023

  Hi BBB team and *****,

  We're very sorry for the lack of movement and delay in the delivery of XKG8-0EHY-P927. We've flagged this with our ** Warehouse team as an urgent shipment as it's still affected by our backlog in ********. Rest assured that the item is not lost or missing.
   
  We also issued a full shipping fee refund amounting to $25.03 for the transaction as compensation due to delay and inconvenience. The refund reference is VQ97HGPLQHWMTM52 and the refunded amount will appear on your next credit card billing statement.
   
  We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.

   

  Best regards,

  ShippingCart team

   

   

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date if transaction: 01/20/2023 Amount $ ****** Transaction number ******* Tracking #: 4VAE-WNP3-G8CQ Shipping Method: Air Cargo I have made a transaction of their forwarding service for my 8 packages that I bought from Amazon which amounts to $ *****. It is supposed to be delivered on my address on 2/9/2023 but unfortunately the satus of my package is still "preparing for shipment". I have tried multiple times to contact them on their website and customer service email address but I keep getting automated messages only. This is is really a depressing experience on my end. I expect to settle this issue ASAP.

  Business Response

  Date: 03/26/2023

  Hi BBB team and ***,

  We sincerely apologize for the delay in shipping the package with the tracking number 4VAE-WNP3-G8CQ. We have relayed the order details to our US Warehouse Ops head to speed up the shipment of the items. We will send you an update once we have new details. 

  We also issued a 50% refund amounting to $95.35 for the transaction as compensation due to delay and inconvenience. The refund reference is TSSS5FXNZG697F32 and the refunded amount will appear on your next credit card billing statement.

  Thank you for your patience and understanding.

   

  Best regards,

  ShippingCart team

   

   

  Customer Answer

  Date: 03/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************