Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6,675 Customer Reviews
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Review fromCHELETA G
Date: 11/17/2023
5 starsCHELETA G
Date: 11/17/2023
You guys did a great job. I love my phones and everything about consumer cellular. Thanks so much!
Consumer Cellular
Date: 11/18/2023
Thank you for your feedback; our US-based customer support is always happy to assist.We look forward to providing service to you for many years to come!Review fromKyle K
Date: 11/17/2023
4 starsKyle K
Date: 11/17/2023
Great customer service and network service. Super helpful and supportive. I'll definitely recommend to friends and family.Consumer Cellular
Date: 11/18/2023
We are happy to hear that you are enjoying you service. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromBrent R
Date: 11/17/2023
5 starsBrent R
Date: 11/17/2023
I WAS a ******* Customer for decades and always felt like I was paying a premium for service and the rates always increased. I felt abused. Eighteen (18) months ago I switched to Consumer Cellular and cut my ******* bill by more than 50%. I have more services and the network is absolutely good, if not better, then before. Recently purchased new iPhones direct from Consumer Cellular and had my new phones delivered w/n two business days. Phone setup was easy and fast. The BEST DECISION I HAVE MADE to change to Consumer Cellular. NO REGRETS; I save a lot of money and enjoy GREAT servicedoesnt get any better. Thank you Consumer CellularI wish I had changed sooner. Cheers, BlueWaterSailorConsumer Cellular
Date: 11/18/2023
Thank you for taking the time to let us know about your experience. We are happy to hear that you are enjoying your phones and service! Our US-based customer support is always happy to assist. We look forward to providing service to you for many years to come!Review fromKen F
Date: 11/17/2023
1 starKen F
Date: 11/17/2023
I could not get it to work. I just got frustrated and put my old SIM card back in and walked away.Consumer Cellular
Date: 11/18/2023
Thank you for your feedback. We are terribly sorry to hear that the phone or service did not work for you. Please note, our accounts remain active until we hear from the customer to cancel. It is likely that the account is still active. Please contact us at the number listed at the top of the page at your earliest convenience so we may assist you with your account and service.Review fromDavid L
Date: 11/16/2023
1 starDavid L
Date: 11/16/2023
This company is a fraud...my wife and I kept having dropped calls...we called customer service and they supposedly fixed our problems...5 minutes after hanging up with them ...it continued to have dropped calls...listening to music...it dropped as well...this company had the nerve to say I still owed them after I dropped their service...don't waste your time with this companyConsumer Cellular
Date: 11/17/2023
Thank you for taking the time to let us know about your experience. We are terribly sorry to hear of your service issues. Please contact our U.S. based customer service and they will be able to assist with the billing.Review fromDonna C
Date: 11/16/2023
5 starsDonna C
Date: 11/16/2023
Received phone within a few days. Had a few issues switching from old phone to new but everything has been resolved. Have been with consumer cellular for several years and happy with them.Consumer Cellular
Date: 11/17/2023
Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromGregory R
Date: 11/16/2023
5 starsGregory R
Date: 11/16/2023
Every thing went very well and the service was greatConsumer Cellular
Date: 11/17/2023
Thank you for your feedback; our US-based customer support is always happy to assist. We look forward to providing service to you for many years to come!Review fromAngelica F
Date: 11/16/2023
5 starsAngelica F
Date: 11/16/2023
I love the reception and great quality of this service. It is affordable and flexible to fit the needs of my family!Consumer Cellular
Date: 11/17/2023
Thank you for your feedback. We are thrilled that you are enjoying your service and our flexible plans! Enjoy!Review fromGregg L
Date: 11/16/2023
4 starsGregg L
Date: 11/16/2023
Need a new technical writer for activation instructions. Figuring out the Virtual Sim Card isn't explained had to search the website to find the link to download it.Consumer Cellular
Date: 11/17/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered when activating your eSIM. We will forward your comments to the proper department for review. We truly value feedback from our customers that could improve the value and the quality of our service offerings.Review fromKen S
Date: 11/16/2023
4 starsKen S
Date: 11/16/2023
There was no QR code to activate the Esim. I'd rather not call and go through voice prompts.Consumer Cellular
Date: 11/17/2023
Thank you for taking the time to let us know about your experience. We apologize for the frustration when activating your eSIM. This is definitely not the experience we want our customers to have. Our U.S. based customer service is always happy to assist; they can be reached at the number above or via live chat on our website.
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