Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6,654 Customer Reviews
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Review fromDaryl D
Date: 11/12/2023
5 starsDaryl D
Date: 11/12/2023
Timely and Accurate. Easy to order on line. Very happy with this
Consumer Cellular
Date: 11/13/2023
We're happy to hear you had such a smooth process! Welcome!Review fromKevin K
Date: 11/11/2023
5 starsKevin K
Date: 11/11/2023
Arrived on time easy delivery . Product is the correct oneConsumer Cellular
Date: 11/13/2023
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromBruce H
Date: 11/11/2023
5 starsBruce H
Date: 11/11/2023
No comment as of right now haven't had it long enough to make an informed decision about the serviceConsumer Cellular
Date: 11/13/2023
Thank you for your feedback; our US-based customer support is always happy to assist. We look forward to providing service to you for many years to come!Review fromGerald G
Date: 11/10/2023
4 starsGerald G
Date: 11/10/2023
The phone once I got it working is great. After a failed on line activation and disconnection of my old phone it took several phone calls to customer support to figure out my new phone was sent without a SIM card. I was then sent to ******************************* to receive help from the Consumer Cellular representative on duty there. When we arrived at 5:30pm there was note stating the agent was on break and would be back shortly. When the department closed at 7pm the agent never returned so we bought a SIM card and took it home. Two days after getting my new Galaxy 23 and another hour plus on the phone with customer support I finally had a working phone.The new Galaxy 23 seems to be a fantastic upgrade to my old Galaxy 10. The customer support team was kind and once the problem was solved very helpful. I just wished someone had figured sooner about the missing SIM card.Consumer Cellular
Date: 11/11/2023
Thank you for taking the time to let us know about your experience. We apologize if the phone shipped without a SIM card, but are happy to hear you are enjoying your new phone!Consumer Cellular
Date: 11/13/2023
Thank you for your feedback! We truly value feedback from our customers that could improve the value and the quality of our service offerings.Review fromMARKGETTA J
Date: 11/10/2023
5 starsMARKGETTA J
Date: 11/10/2023
Delivery was quick and set up was relatively simple. I am enjoying my new purchase. MJLConsumer Cellular
Date: 11/11/2023
We are happy to hear that you are enjoying your new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromRoger G
Date: 11/10/2023
2 starsRoger G
Date: 11/10/2023
Service is pretty good, but my brother in ******** and I have had a PARTICULARLY BAD EXPERIENCE with a CUSTOMER SERVICE REPRESENTATIVE based in ******* named *****. She is VERY RUDE and was UNNCESSARILY IMPATIENT with my brother, who I designated to be an authorized agent on the account because the phone and account I purchased is for my elderly mother in the Bronx **, and he lives in Brooklyn, **. I am sorry I have to leave a bad review for Consumer Cellular because of this one bad apple in an otherwise good company with good representatives who I have had the pleasure of dealing with, but since I don't know how to get a hold of the corporate headquarters to submit my complaint, I'm submitting it here in the hope it WILL GET CONSUMER CELLULAR CORPORATE HEADQUARTERS ATTENTION, AND THEY WILL HAVE A HEART-TO-HEART TALK WITH REPRESENTATIVE ***** FROM ******* ABOUT HER LACK OF CUSTOMER SERVICE SKILLS!Consumer Cellular
Date: 11/13/2023
Thank you for your message. We did forward your comments and you have been heard. I do apologize for the frustration.Review fromGene M
Date: 11/10/2023
5 starsGene M
Date: 11/10/2023
I was somewhat challenged by the clerk at the Target store, the only clerk that knows how to set-up cell phones, not being around on the days he was supposed to be there since it's a 40 some mile round trip from where I live. However when I did finally catch him it was an easy set-up and transfer from my iPhone to the Razr. My iPhone was stolen two weeks prior and unfortunately I have lost all my saved contact numbers. I am totally happy with the sound quality of my new phone and the service that Consumer Cellular has provided me since 2010.Consumer Cellular
Date: 11/11/2023
Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromLeland R
Date: 11/10/2023
5 starsLeland R
Date: 11/10/2023
Excellent! Received one day sooner than expected. Enjoying my new razor.Consumer Cellular
Date: 11/11/2023
We are happy to hear that you are enjoying your new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromJeffrey W
Date: 11/09/2023
5 starsJeffrey W
Date: 11/09/2023
Very easy switching number,and the representative was very knowledgeable and friendly.Consumer Cellular
Date: 11/10/2023
We're happy to hear you had such a smooth process! Welcome!Review fromJohn P
Date: 11/09/2023
1 starJohn P
Date: 11/09/2023
At this time, I am not satisfied with Consumer Cellular.Consumer Cellular
Date: 11/10/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered, and our U.S. based customer service teams would like the opportunity to assist with your invoices and balance. Please contact us at the number listed above.
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