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Business Profile

Optician

EyeStyles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

This profile includes complaints for EyeStyles's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EyeStyles has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • EyeStyles

      4441 SE Woodstock Blvd Portland, OR 97206-6271

    • EyeStyles

      7144 SW Hazel Fern Rd Portland, OR 97224

    • EyeStyles

      2383 NW Thurman St. Portland, OR 97210

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally purchased frames and ordered glasses at Eyestyles. At the time of purchase I was told I could make return on my glasses. After my purchases and my glasses were unwearable I asked for a refund or exchange. I was repeatedly pressured to keep my frames and was not offered an exchange or refund. When I continued to ask for a refund, I was told that a refund was not going to happen, however I could do a one time exchange. It was my understanding after a conversation and email from this company that I could do a one time exchange for frames/eyeglasses of equal or lessor value. I found a pair of new glasses and was told they were the same price. I was told by the optrician no money was owed. I left Eyestyles and then was called back saying I needed to pay $271.00. Eyestyles has the original glasses that were not wearable for walking or driving. They have refused to exchange my glasses unless I pay additional money. I have already payed $671.00 for the first pair of glasses.

      Business Response

      Date: 11/14/2022

      Unfortunately, we cannot respond to the BBB based on HIPPA Compliance Laws for the safety and security of those that *** or *** not be involved. Any resolution or explanations will be handled directly and those perceivably involved must contact the local business directly. 

    EyeStyles is NOT a BBB Accredited Business.

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