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Business Profile

Repossession Services

#1 Reliable Lien Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a certified letter from #1 reliable lien service in an attempt to file a lien and collect money for a vehicle that was sold on 9/17/23. In there own letter they say vehicle was left at ************ on December 2023, months after I sold the vehicle, my seller report is recorded with **************** on 9/17/23 and my license plate transferred to my new vehicle. Insurance companies notified. The letter is aggressive in trying to intimidate and scare people into paying when they do not really owe. listing total due $4850 for "services performed". Or they are trying to fraudulently put liens on people. In contacting #1 reliable lien, and notifying them that the vehicle was sold, they quickly say do not worry about a lien or that letter. Pretty hard to trust what they are saying when they say when they are sending out threatening letters that say that $ is due or they are going to put a lien.Similar to the other complaint left on the BBB

    Business Response

    Date: 03/15/2024

    Good afternoon, 

    I received an email from ************* that showed the sale of the vehicle, *** which did not come up on the report I received. I responded with "Thank you for letting me know, I will update the files to reflect this". She then sent a response asking if her name is clear and asked if she gets any thing to reflect that. I responded "yes you are clear of this lien but I do recommend going on the Washington *** to report it as sold.

    I am trying to understand how someone could file a complaint when I was trying to help her clear this up.

    When she called me yelling and screaming into the phone, I could not get a word in, she just screamed and yell and when I tried to tell her how the lien process works, she could not hear any of it because she was to busy yelling nasties.

    The letter she received is not a threatening letter nor aggressive as claimed, it is a standard letter that I use to explain the OR statues, along with auction information for the liens. I send this letter out to all names from the *** that are linked to this vehicle and hers came up as the Registered Owner so she received the letter.  I tried to explain that the report I received did not have it updated, and appreciated her letting me know so I could update my file but again she was to busy yelling and then hung up on me.

    I have been doing this for years and on occasion mistakes happen, this was easily fixed by updating files, nothing aggressive nor threatening

#1 Reliable Lien Services is NOT a BBB Accredited Business.

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