We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retread Tires

Sutton's Tire & Chain

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retread Tires.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went in for flat tire repair. Told I needed to buy a new tire due to ruining the integrity of the tire. Puzzled by this as there was unknown damage to interior of tire. ******** sent me to another location for second opinion. Informed that interior damage was in fact a manufacturer error but the flat repair was fouled up. ****** tire employee when sticking plug created a second hole not even plugging original hole. ******** going to reimburse me for cost of tire. Returned to Suttons to buy tire and I informed the boss lady about the workers error and she proceeded to question why it took me a month to return. I stayed im on social security and work self employed and she turned around and basically called me a liar saying in a rude manner I can't work while on social security. I proceeded to say your ignorant if you think I can lt work on social security and she got so irate that she repeatedly stated don't call me ignorant in a hostile manner. Her worker that performed the work then butted in and ask what the problem was I explained and he proceeded to accuse me of yelling which I wasn't. And then started using profanity towards me and use every excuse he could to try and make his work valid. I had left my bank card on counter during this debate and as I was leaving boss **** said she needed the old tire and I said you don't need it she then flashed my bank card saying if you want your bank card back you'll give me the tire... at this point the intimidation factor was pretty far elevated with worker..boss lady and another man all surrounding my vehicle from front to back. They fouled up the tire made it out like it was my fault while trying to cover up there mistakes

    Business Response

    Date: 02/23/2023

    In response to the incident on 2/11/23, ******** Tire does agree that the exchange between the customer and employee elevated to a mutually heated argument, which is unacceptable behavior from our employee, and has been handled. As far as the tire goes, the customer neglected to include that the entire cost of the new tire was refunded to him in cash, no money out of his pocket with a new tire on his vehicle. This required the tire to be left for later inspection by the corporate warranty technician. As of now the tire has been inspected, and it is not warrantable.
    --


    -- 
    *************************
    ******** Tire & Chain
    ************ Phone
    ************ Fax

Sutton's Tire & Chain is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.