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Business Profile

Sporting Goods Retail

Oregon Mountain Community Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Oregon Mountain Community Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oregon Mountain Community Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of cross country boots (order #******) for $399.94 on February 1 2023 which had a zipper break the first time I used them. It was an end of the season sale so I didn't use them until the following winter. *** had me return the boots as defective and a clear warranty issue and gave a store credit for the full amount. The website showed the credit when I logged in. Recently I went to place an order but the credit was gone. I have been waiting until cross country ski gear in my size was available, and I regularly checked on their website, I would say every month or two. Upon contacting the business, they said they had no way to get the order information and therefore were not going to honor the store credit. I forwarded them all my documentation and communications, but they still would not honor the store credit and now I am out nearly 400 bucks. I would like *** to issue the store credit to me, or to issue me a check for the full amount.

      Business Response

      Date: 06/17/2025

      Dear Team,

      Thank you for reaching out. We would like to clarify that ******** was purchased by our business in August 2024 through a bankruptcy sale. As part of the acquisition, we did not receive access to historical customer records, including any information related to store credits, gift cards, or past transactions issued prior to that date.

      Unfortunately, we are therefore unable to verify whether any credits were issued to the customer or whether they were redeemed before the ownership change or not. 

      We truly regret any inconvenience this may cause and are doing our best to serve all customers fairly under the limitations of the acquisition.

      Please let us know if any further documentation is needed.

      Sincerely,
      Team OMC Gear

      Customer Answer

      Date: 06/17/2025

       
      Complaint: 23273931

      I am rejecting this response because: I am disappointed you will not honor the store credit the previous owners issued me. In refusing, you are implying I am a dishonest person rather than acting in good faith, which I find personally insulting. In essence you are accusing me of fraud, while the reality is you are happily stealing from me. When you purchased the company, the records were also erased on my end, and I was shocked to find my credit was erased on my account when I logged in. I feel that a reasonable resolution that preserves your integrity and good name as a business owner is honoring the store credit for me in order to keep me a happy customer. 

      Sincerely,

      ******* ******

    Oregon Mountain Community Inc is NOT a BBB Accredited Business.

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