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Business Profile

Used Car Dealers

Autolane LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two weeks ago my fiancee purchased a 2011 Chevrolet Silverado 3500HD Duramax. We purchased this vehicle for $16,500. Several days after driving the vehicle it started spewing white smoke which most closely resembles a blown head gasket. In receiving quotes I have been informed that this repair will cost close to $9,000 or more. We believe this issue to have been undisclosed by this business at the the time of purchase.

    Business Response

    Date: 09/16/2024

    We are sorry to hear about the problem with the vehicle. We had no prior knowledge of a head gasket issue. Please contact *** at ************ for assistance.

    Customer Answer

    Date: 10/09/2024

    I would like to inform you that the issue has been resolved. Autolane and myself agreed that the business would pay half of the the repairs on the vehicle. They have done so and the we have no further complaints on the matter.

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 2013 GMC Yukon from Autolane. After driving off the lot, the check engine light came on. I immediately called the dealer who told me it was an oil pressure sensor and would cost $200-300 to fix. By the time we got home (2 hrs away) the low oil pressure warning came on. I took it to my local GMC dealership and had them fix the oil pressure sensor. It cost $2900. Autolane agreed to pay $1000 of that cost. That did not fix the problem and we again had to take it back in. This time I took it to a different mechanic who told me it needed a whole new engine. I took it back to GMC for a 2nd opinion and was told the same thing. We just had to pay $11000 for a new engine to be put in. All that Autolane has said is that it was sold "as-is" and they will not help anymore. I completely belive that they knew about this problem before they sold us the vehicle. We finally got the vehicle back from the shop today to only discover more problems. There is an interior leak somewhere as the seatbelts are now moldy. I feel that Autolane covered up this problem as well before selling us the vehicle. Autolane LLC is an awful car dealership and should no longer be in business!

    Business Response

    Date: 04/03/2023

    We were sorry to hear about the check engine light that came on after your purchased. When buying a used vehicle,there is always a possibility of an issue arising. We do our best to check out the vehicles before we sell them, to prevent this from happening. We would never intentionally sell a vehicle to a customer with an undisclosed problem.We value our customers and our business. Once you contacted us regarding your check engine light and the need for an oil pressure sensor, we agreed to pay for that repair. You took the vehicle to a *** dealers repair center and had them repair the oil pressure sensor and other voluntary general maintenance items. Although the cost to replace the sensor typically cost around $300.00, in the spirit of good business, we went ahead and paid the dealership $1000.00 towards your bill. In response to your needing to replace the engine after ************ at the *** dealerships repair center, the engine did not have catastrophic failure until after the work you had done at their facility. We have no control over the quality of repairs performed by the repair facility that you chose.

Autolane LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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