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Business Profile

Vending Machines

North American Vending Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased two used vending machines in March of 2023 from this company. The units were delivered in early April. One of the units did not function from the start and the second only partially functioned and fully failed after a few weeks of partial operation. The company representative sent electronic manuals for the machines and blamed us for breaking the machines. We only followed the directions for filling the machines and setting prices, we did not attempt any repairs or servicing. Finally, after we threatened legal action, the owner agreed to replace the one machine that had not worked at all. Since agreeing to that, communication has been silent for the past month with no response to additional inquiries. We seek a full refund of our purchase price, we are willing to pay the return shipping.

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back on October 11, 2022 I contacted them for a vending machine for the *******************************. I was in contact with *********************** who is the owner and said that he had the ***** Narco Bevmax 4 Soda Machine in stock. I have emails of the request. He responded that delivering to our school in ********** ****** would not be an issue with an added delivery fee total came to $4,349 (four thousand three hundred forty nine dollars). He then said once he receives payment they would get me a delivery date. On November 17th I called **** and asked when they would be delivering. He told me the morning of November 28th. Since then I have called and emailed **** multiple times and he has yet to respond to me.

North American Vending Services is NOT a BBB Accredited Business.

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