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Business Profile

Wigs

Milawigs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a human hair wig from this company. The wig arrived as synthetic with heavy shedding. I contacted them and asked for return and refund instructions. They responded with:Hi,We are really sorry that you feel unhappy with this order.As human hair all customized as your size ,so if you choose to return ,you need to pay restocking fee and shipping fee(as return policy written). And you return back ,we also need to wait long time to get the return and check it ,and you need to wait this time too,so we refund after these long process. How about we refund half to you directly now and you don't need to take extra money to ship them and longer time to get refund . What do you think?????iPhone

  • Initial Complaint

    Date:10/16/2022

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon receipt of the delivery, I immediately noticed it was the wrong color and wrong length. I immediately sent a email to customer service. At that time, they requested photos. Sent those. They continued to ask for photos. Obliged. Not even close to the 22 or the look that I paid for. See photos attached! Final, they want me to pay for shipping to return and they stated they had to charge me a 10% restocking fee when it IS NOT WHAT I ORDERED TO BEGIN WITH. Why should I pay ANYTHING when I never got the product I ordered?!

    Business Response

    Date: 10/16/2022

    please check our return policy  https://milawigs.com/pages/return-policy   ,for human hair wigs all are custom, if return need charge 10% restore fee 

    Customer Answer

    Date: 10/16/2022

     
    Complaint: 18230121

    I am rejecting this response because:

    - the wig received is NOT what I ordered

    - the wig is a different color than what I ordered

    - the wig is not the length of what I ordered 

     

    I want a refund or I will be taking legal action against this company.  If it was an item I just decided I did not want, ok, a restocking fee should be charged BUT in this case, the company has not yet provided me what I ordered and paid for so therefore that is considered theft and fraud. 

    I need a full refund issued, or I will be submitting to law enforcement as well as my legal team. 

    Sincerely,

    *****************************

    Business Response

    Date: 10/20/2022

    Our customer service already mailed you again, please help us return

    Customer Answer

    Date: 10/27/2022

     
    Complaint: 18230121

    I am rejecting this response because: ************ has operated under false advertisement and has provided a product that is not close to what I paid for, nor what was told that I was to receive.  I need a FULL REFUND, IMMEDIATELY, or I will be filing a lawsuit for not only my refund but for damages of time, false advertisement and legal fees that will arrange from $4500 - $7500.  

     

    Again, this company is operating under false advertisement, which is illegal and can be prosecuted. 



    Sincerely,

    *****************************

Milawigs is NOT a BBB Accredited Business.

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