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Business Profile

Bicycle Dealers

Factory Super Bike

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the date of the transaction was on 12/9/23 for the amount of ******* was for the purchases of a Arta full exhaust system was promised eta that it was going to take 3 weeks and then i check in and i keep getting excuses that materials was a issue ,his welder quite ect and this went on for a year i was very patient with him because i understand most things happen in business and the economy was having a hard time getting things for all business him and i was in contact with him up till December 10 2024 and are last conversation we had was i believe everting was ready and he would call me back then i waited a day or 2 and then contacted him every day on all his contact information and he ghosted me for a month then February 10th he sends a text basically telling me he has no eta on when it will arrive and i procced to tell him i am done waiting i want a refund and then he said i can offer a different product and i decline the offer its not what i want and so said to email him my bank information whit the invoice with all my information and credit card details i never heard of a business asking for my banking information on a refund then on February 22nd he said his office lady would take care of the refund and i sent the email to the office like he wanted it and that was on Feb 25 2025 i red his return policy and it says it will take 10 dys to process the request and its been 15 days and i been trying to contact them since Monday with no response from any of the contacts and i have his personal cell number and he doesn't respond to calls or text from me after being this cool with him and the product isn't available i told him i want my money back and i am done waiting and then his whole persona changed i have all the text messages from him i keep good document's of our conversation but for him to completely ghost me and send me a text that he doesn't know when i will have my exhaust system is a huge red flag in my book

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