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Business Profile

Electrician

Douglas Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

This profile includes complaints for Douglas Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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Douglas Electric has 2 locations, listed below.

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    • Douglas Electric

      1981 NE Stephens St Roseburg, OR 97470-1435

    • Douglas Electric

      PO Box 1327 Roseburg, OR 97470-0327

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My electric bill was ****** for the previous month, due on the 25th. Im low income and got my hours down to 15hrs a week. I didn't get paid until the 1st of Dec. I tried paying online and by calling and their payment system was down. Come to find out I didn't have enough to pay it after payment of my car insurance went through. So I was going to wait till the next paycheck and pay more. They turned my electric off that Monday, with no notice. Then I called and they said I have to ****** to get it turned back on. I don't have that kind of money. Then they gave me an option to pay by day which ***** per day. My friend paid ***** which they said would turn me back on. That lasted from Friday to Saturday, they said they will turn me off if I didn't pay more. I told the gal I didn't get paid till the 15th, she said I would fine. Pay day on 15th, I pay ******. That ****** only last from Friday to Monday, then again I pay another ***** which was the only thing I have in my account, no money for food or for my animals, and a shared well. Now they are wanting me to pay even more money for this month's bill which isn't due until Dec. 25th in order to keep it on. They said they don't have to follow state or federal regulations since they are coop...And I can't receive help from any other sources due the high homeless count. In my eyes this is extortion. I am low income, and this winter. I have no other money, but they keep upping my amount I owe. To me this fraud. Please help

      Business Response

      Date: 01/18/2024

      Please see attached response.

    Douglas Electric is NOT a BBB Accredited Business.

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