Reviews

Review Details

• Review fromArienne H

  Date: 05/07/2023

  1 star
  I visited this salon recently and left feeling defeated and depressed. This visit was a completely awful. I thought I could trust her because of her listed years of experience. I booked with her because she more affordable. Once in the chair, she suggested dyeing my natural hair, too. And, doing the baylage or highlights. Not just the baylage and highlights she and I had talked about. To get my hair lighter and blonder. I thought that was odd but thought I could trust her professional opinion. I should have trusted my gut. When my hair was dried the first time I looked like *******************. Bright orange. And, what's worse is I had legitimate patches on either side of my hair that were completely miscolored and not the same. She could tell I was panicking. She kept bleaching and toning for another hour after and while it helped some, I still had orange. Just not as bright as before. She kept saying I'd learn to like it. She told me I just had to get used to it. Told me it was just like my inspo pics, too. I felt I was being gaslit.. To add insult to injury, I was charged for two extra bowls of bleach that she had used on my hair only because of her mess up. Originally, I was told $175 for what i wanted. Then, when i got there, she discussed changing plans to help me get the look I wanted. Bringing my total to $200. I agreed. Then, was surprised when she said I owed her more due to using more bleach bowls... the ones to help her mistake. Making my total $220... I didn't know what to do. So I paid She did offer to "correct it" for free when I was still unhappy with my hair the next day. But , she only offered a root tap of my dark natural color. Taking me further away from my desired results. She refused to refund me even partially, too. So, I have no money currently to fix the mess she left me in. I absolutely dislike my hair in it's current state and feel so taken advantage of. I do NOT recommend Tropical waves salon at all.