Complaints

This profile includes complaints for The Boat Doc LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Boat Doc LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Boat Doc LLC

  1252 30th St Springfield, OR 97478-5503

• 

  The Boat Doc LLC

  PO Box 727 Creswell, OR 97426-0727

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boat was dropped off for repair on 12/11/2022 for engine work. After repeated calls the boat was finally finished and picked up 07/27/2023. When I picked up the boat it was extremely dirty and full of tree droppings. I complained to his help that the boat was perfectly clean when I dropped it off. I took the boat home and cleaned it up and discovered my white seats were stained and couldnt be cleaned so I had my son call him to see what he was going to do about it. He said he would take care of it and didnt want to file an insurance claim. He sends all his stuff to a upholstery guy that would take care it. I called the guy who does his work and he said he cant do my upholstery as it has multi colors and embroidery. He now wont return phone calls or text and I am hoping you can make him give his insurance information so I can call and make a claim.

  Business Response

  Date: 08/12/2023

  In response to ***************** comments, when he dropped his boat off in December I explained to him that not only were there multiple boats ahead of his to be worked on but the specific parts we needed to repair his engine are brand specific, and unfortunately his engine manufacturer is no longer in business. so it may take longer to locate the specific fuel fitting and filter nut and seal rings for his fuel pump. I expressed to *************** that if he had a cover I would recommend he bring it out to cover the boat. The next time we spoke was February, and I had explained that I had located and ordered the parts but I had not received an estimated delivery time. Once again I reminded him to swing his cover by to assist with keeping his boat as clean as possible. He did not. I had moved ***************** boat out of my storage yard and into my repair yard in the beginning of March as I was anticipating the parts to arrive soon. I had spoken to *************** again in April when he had actually stopped by the shop and asked if we an idea when the parts would arrive, I explained to him that the order shows in shipment and still did not have a delivery date. He stated his boat was getting dirty and I again recommended him bring his cover. Which he still did not. I finally received the parts July 21st and I called *************** to inform him the parts finally arrived and we would have his boat finished up the first part of the next week. I called *************** that next Monday after to inform him the repairs were completed and both his engines ran great as they should. *************** explained that he would need some time to get the money together before he could come get the boat. On the 27th I had a prior engagement planned and I was not available to meet with him when he arrived My mechanic called me and I was able to email *************** his invoice as per his request. Nothing was mentioned to me at that point about the condition of the interior of his boat. The following week I received a text message from ***************** son asking me to call him when I had a moment to talk. I called his son the next day that was when I was informed of the situation and I immediately offered to personally take his boat to a local detail shop, on my dime, I also offered that if for some reason the sap stains were not able to be removed I would have ONE of my upholstery shops look at it to assess the damage and replace whatever portions of the upholstery were damaged. I then called Blue Rose auto detailing, ******* the Owner, and explained to him I had a customer that had sap stains on his upholstery ******* informed me that *************** had already brought one seat cushion over to him to see he could clean it. ******* explained to *************** that he would try everything he had to clean it at NO cost to him as I have a good professional relationship with him and ******* and I would work it out. Unfortunately ******* had tried everything he could think of in the automotive industry to remove the stains all to no avail. I had been in direct communication with ***************** son via text message while **** rose was attempting to remove the stains. ***************** son explained to me that he and his Dad had tried everything they could to try and remove the stains including WD40 and Goof Off, I explained that I have a natural based upholstery cleaner that is not oil based and I would be more than happy to clean the cushions. ***************** son explained to me that *************** was not willing to bring me the cushions to clean them. I then asked if he could bring me the ONE that he dropped off at Blue rose and give me a day with it That I would have it clean. He agreed to bring me the cushion but he was not leaving it with me he would be taking it back when he left. I explained that I would show him the product that I have would break the sap stains up and It would then give him a better idea of how much time it would take to remove the stains. ***************** son came in to my shop around 1:30 the next afternoon. I had laid the cushion down on a work bench and sprayed half of the cushion with the upholstery cleaner, intentionally keeping the other half dry to show the difference. Within seconds the sap stains began to lift and wipe away. I continued to soak and wipe the same half for approximately 20 minutes. I then explained to ***************** son that it was going to take some time but I will be more then happy to clean each and every piece of his upholstery one piece at a time so he is not without the use of his boat. *************** is not happy with that offer. The next message I received was Wednesday 8/9 ***************** son informed me that they had spoken to one of my upholstery guys and he was going to come look at the boat. Tuesday afternoon I went home sick at 2 pm and spent the next two days in bed fighting a 104 deg fever and sinus infection. Today 8/11 was my first day back to work. I received a message from ***************** son stating they would be happy with one color and if my guy would do it they would be fine with it. I then called my upholstery guy and he explained to me that *************** is expecting the absolute top of the line material and is requesting it to be a different color than the original. Either way I have not heard a single word from *************** himself nor have I intentionally refused his calls. I have been more then willing to either clean the cushions myself, which I in fact proved to ***************** son the product I have will clean it, or replace whatever cushions need to be replaced. Insurance will not cover replacement of upholstery items due to the owner not covering the cushions properly. Especially since non of the items in question were anything I was requested to work on. I however will not be willing to pay for a full custom interior replacement. I have been more then gracious with my willingness to make this work for *************** but if he refuses to be satisfied I dont know what else to do. 

  Customer Answer

  Date: 08/22/2023

  BJ response has verry little truth to the matter. He never advised me to cover my boat or I would have. He said the boat was fine in his back yard at his home that no one would bother it and nothing would happen to it. Once the issues with the stained seats was proven, he wanted me to take it to ************** to see if the seats could be cleaned. I had already taken the boat home and detailed it but couldnt clean the stains from the seats. I ended up taking the seat to ****************** to see if a professional could clean it not knowing it was his preferred shop that he asked my son to take it to.  They could not clean it and I was so frustrated with the shape of my boat I choose to let my son and co-owner of the boat deal with him. My son is a police officer if that speaks to his ability to communicate the problems. After ****************** called me and told me that the cushion couldnt be cleaned my son called ** and he said he had a upholstery guy that could reupholster the seats. We called him and he can only do a two color upholstery job without any embroidery. So If he cant do a three color I suggested to my son we do a two color without embroidery to get thru this problem and now Bj is saying Im trying to rip him off or customize my boat when in fact his guy isnt even qualified to do upholstery like my boat has with the three colors. Im working on a written estimate and will provide proof that a three color with embroidery is way more expensive than the two color without embroidery to show I am settling for less just to be done with it.

  He still refuses to give us the insurance information to file a claim. As you can see he is trying to push the blame on me when in fact he told me everything was going to be ok and not to worry. I want you to continue to pursue BJ to give up his insurance information or take care of my boat. It was left in his custody and control and he has a duty to protect my property or fix it when he doesnt. 
  
  ****

  Business Response

  Date: 08/31/2023

  Unfortunately *************** is mistaken in most all of his claims about this matter. For starters, my home is in ********, ******. Approximately 20 miles south of my shop. At absolutely no point in any conversation with *************** was I to be storing his boat at my home in the back yard! Also, BLUE rose auto detailing was a suggestion that I recommended to ***************** son upon first being made aware of *****************  complaints. I also never mentioned Blue rose auto detail as my preferred detail shop. I have offered to replace the seat cushions that have stains on them. *************** has expressed he wants to completely remove and replace the entire interior of his boat with two custom colors. That I have told his son I will not be paying for. I most definitely suggested *************** he cover his boat as I was expecting it to take extra time to locate and receive the parts required to repair his boat. I was informed on august 21 that *************** agreed to proceed with my suggested upholstery guy and allow him to replace the stoned seat cushions with ONE SINGLE COLOR of white. I then contacted my upholstery guy to find out that *************** is expecting to remove the entire interior and replace it with two completely different colors adding a custom color thread to the stitching. At this point *************** can do whatever he wants to do his interior. I no longer am offering to recover the stained seat cushions nor can I be sure that the stains even came from anything in me yard. I currently have boats that have been stored in my yard for excess of two years that do not have a single stain on them even partially resembling the stains on ***************** seat cushions. Because of that and the fact that I have personally spent time with both Blue rose and my upholstery guy to be more then generous to keep *************** happy. All to find yet another complaint from him stating I have not attempted to help in this matter. I will not be offering any assistance to *************** any further. Clearly he cannot be pleased with having ONLY THE STAINED SEAT CUSHIONS replaced. Im tried sorrry *************** has chosen to be so unwilling to receive this generosity as I can not be held responsible for the owner neglecting my direct recommendation to cover his boat. 

  Customer Answer

  Date: 09/01/2023

  As you can see ** is mixing just enough truth to make his story plausible. I would only ask one thing at this point, I want the insurance information so I can contact someone who will infact investigate this matter so I can be done with all of his lies. Please get his insurance information so I can proceed with finding some resolve to this situation.
  
  *********************

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a boat in May 2022 from a private party, I had dropped the boat off at The Boat Doc for ****************** of the stall limiter switch or throttle cable the first week in August 2022. I reached out a few days later and was informed that there had been a accident involving my boat where there had been very extensive damage done to the outdrive and the motor. I have made many attempts to get a clear answer and resolution to the repair. I have many documented text messages between myself and the business owner in which I have been promised my boat in better condition than what I had delivered it in. After many attempts to come to a settlement I feel it is time to get the BBB involved to possibly reach a settlement. I believe at this point that the repairs needed may be more extensive than the value of the boat.

  Business Response

  Date: 05/24/2023

  To respond to Mr ******* complaint, I have been in contact with him each step of the way during this unfortunate accident that had occurred while his boat was in my possession. I had contacted *************** explaining in detail what transpired and what my plans are to remedy this incident. I explained that a new hire was explicitly directed to NOT attempt to move Mr ******* boat as it is a very large vessel and he did not have the experience to attempt to move it. I had instructed my new hire to move the ****** cover from the top of the boat and to remove the engine cover and to wait for me to move Mr ******* boat into my testing tank. I was assisting another customer with parking his trailer at the moment. I had then heard a loud bang and as I walked back into my yard I noticed my new hire had attempted, against direct orders, to go ahead and move Mr ******* boat into the test tank. Upon doing so he had failed to properly lock the receiver hitch onto the forklift ball and the trailer had come loose allowing the outdrive to contact the back concrete wall of the test tank. I explained in detail to *************** the extent of the damage and, of course, take full responsibility for the damage. I also explained that I would personally oversee and perform each and every step to replace whatever damage was caused by this incident. So far the gimbal ring, steering arm, bell housing, lower unit and propeller have been replaced. In order to replace the gimbal ring the engine has to be removed from the boat and the steering arm removed from the ring in order to replace it. Upon doing so it was discovered the steering arm and steering pin were rusted and had decayed to the point that they were not reusable. Requiring them to be cut off to be removed and were replaced with a good used assembly. The engine had been reinstalled and the outdrive reinstalled and complete. Upon FIRST fire up, as I personally had not seen or heard Mr ******* boat run prior to this incident, the engine fired up smoothly and shifted through the forward and reverse gears smoothly as expected. I contacted *************** and recommended that I personally take his boat to the lake and run it through a trial run to not only confirm all repairs were completed but also to attempt to make the boat react as *************** had originally explained his issues with the boat were. It was explained to me when the boat was dropped off that it was lacking power coming out of hole and getting on step, also not every time but sometimes when shifting from forward to neutral the engine would die, it would restart without any issues but possibly a minor cable adjustment or low idle adjustment possibly a timing issue or tune up issue due to the lack of power. I had suggested possibly replacing the propeller with a lesser pitch to assist with the boats lack of power coming out of the hole. I had already ordered the replacement propeller when this unfortunate accident occurred. During my lake test I felt the lack of power *************** had expressed when he dropped the boat off, I had also noticed a slight noise from the engine which is caused by incorrect timing possibly pour fuel quality. I contacted *************** and explained to him my findings and explained I will set timing correctly and retest, *************** agreed, the next day I hooked up my timing light and discovered the base timing was set at 2* BTDC spec for his engine is 8*-10* BTDC. Incorrect timing will directly affect the engine performance and if not corrected over time will ultimately cause premature engine failure due to the added strain of attempting to run the engine hard without it being properly tuned. I set the timing to the manufacturers specifications and test ran again and the engine was still lacking power and I could still hear the valve train clatter I heard on the lake. I called *************** and explained I will attempt to adjust the valves to see if it clears up. I adjusted the valves and test ran again with the same results. I explained to *************** that with the likelihood of the accidental damage to the outdrive being the cause of the engines lack of power being practically impossible, I offered to replace the engine to further attempt to smooth this unfortunate situation out. It is very likely the engine problem was the original issue *************** was experiencing with when he brought the boat to my shop originally. I however explained to him that unfortunately I did not get the chance to hear or see the engine running prior to this accidental incident and because of that I cannot with certainty confirm the cause. Since that conversation I have had an extremely difficult time finding qualified help as well as a very difficult winter with personnel and lack of supply chains. I had all intentions to have Mr ******* boat completed and returned to him by May 1st. And again I was not able to make that date the I had set. The boat is complete and running right now but too agree at this point, I dont think *************** would be happy with anything returned to him. Regardless of its perfection. This situation has currently cost me in time and materials close to $20,000.00. What would *************** suggest as a solution? I do know how much he purchased this boat for last spring. At this point I would rather ether give him what he told me he bought this boat for or replace the boat with something he would be happy with. 

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20092836
  
  I am rejecting this response because: I would expect nothing less than current market replacement value of the boat. I shopped for a very long time to find the right boat at a great value for my family. I have since invested my time and money into keeping my investment in perfect condition. I have been very patient and understanding of the owners situations but after waiting ************************************************** Better condition than when I delivered it to the repair shop I dont feel this repair will ever meet that criteria. I feel it would be more than fair to receive current market replacement value and I would gladly sign over the title for both the boat and trailer. I have done research through various sources and believe replacement market value to be around $14,000 to 17,000. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 06/01/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.
  
  Below is the details on our availability for a Mediation Hearing:
  
  Please Place list any dates you are specifically NOT available in the next 6 weeks: 
  
  
  
  
  Please Place an "X" next to the Day of the Week you are Available and work best for you: 
  
  ___x_Mon. _x___Tue. __x__Wed __x__ Thurs. ___x_ Fri.
  
   
   Please Place an "X" next to the Time  you are Available and work best for you: 
  
  __x__ Morning __x__Afternoon 
  
  I understand that BBB will do its best to accommodation the information I have selected.  I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.
  
  Thank You.

  Regards,

  *********************

  Business Response

  Date: 06/06/2023

   
  Dear BBB:
  
  Below is the details on our availability for a Mediation Hearing:
  
  Please Place list any dates you are specifically NOT available in the next 6 weeks: 
  
  
  
  
  Please Place an "X" next to the Day of the Week you are Available and work best for you: 
  
  ____Mon. ____Tue. ____Wed ____ Thurs. ____ Fri.
  
   
   Please Place an "X" next to the Time  you are Available and work best for you: 
  
  ____ Morning ____Afternoon 
  
  I understand that BBB will do its best to accommodation the information I have selected.  I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.
  
  Thank You.