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Business Profile

Comic Books

DragonVine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Comic Books.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/17/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Normally i love this store they are usually extremely helpful however the last few times i have tried to get info on a new product they were getting in i talked to an older guy with glasses and a gotee. He has not been any help the last three times i called and the last time he told me to "show up and see". So i drove all the way there and asked to speak to a manager which he refused. I asked for manager information which he refused. I then went to take a loss and just look for the item and as i was about to walk further into the store he said "no you can leave". It got me so frusterated that i called my wife. I was outside the store on the sidewalk at the time and he popped his head out and told me i have to leave the sidewalk. Wasted gas and time just to be treated disrespecfully by this man who has given nothing but bad interactions with me and still no info on the new product. So i went on ****** and left a one star review not knowing what else to do. Dragonvine then responded that i was banned. I looked at other reviews and very similar treatment to others from this company. Blatently degrading and bullying bad reviewers on ****** reviews publicly even insinuating they are mentally challenged and they need to "draw stick figures" to help them understand. I dug a little deaper and there is a whole reddit thread on how unprofessional and rude they are to people. Banning them for any comments or reviews that dont align with them. No one deserves to go try to find something that brings them joy just to be mistreated like that. I really dont want to be banned from this store for asking for manager information because i truly believe i was mistreated.

    Business Response

    Date: 03/18/2025

    Person is banned. He was under the impression he had authority over the staff.

    Customer Answer

    Date: 03/18/2025

     
    Complaint: 23079524

    I am rejecting this response because: this is unacceptable from an american business. To harrass and bully people who have had bad interactions with this business. Employees wont have any power without a business to work in and that is the direction this is going.For business owners to act like that without any reprocutions is revolting. No one wants a business to suffer because of a balding man with bad eyesight being atrocious to customers repetitively over a span of multiple years. The business shows no professionalism or remorse.
    Whoever is in charge needs to reavaluate his life. Being a ****** parent to mentally disabled people and yet making fun of someones "cognitive abilities" on a puplic platform is a red flag of potential abuse as well.
    Sincerely,

    ****** *******

DragonVine is NOT a BBB Accredited Business.

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