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Business Profile

DJs

Agi Pro Dj

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DJs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of a turntable from this company. Records said an attempt was made on 11-9-21. Not sure what happened. It was delivered by ***** on 11-17-21 but signed by COVID. I work out of town. My security camera caught the package being delivered during the day. I returned back in town on 11-19-21 but no package. I got in touch with ***** and explained the situation. Representative said they were signing for packages in such a manner when the pandemic first started but discontinued it and wasn't sure why the driver left the package without a signature. He said I should get in touch with ******. I got in touch with ****** and sent ******** the video and he said he'd look in to it. He asked for another video showing item being taken. I explained to him I don't have ******************* so if it happened at night they probably would've caught it. I called back a few weeks later and was told situation was resolved and I'd receive my money back because no other equipment was available and I should receive it by the end of the day. Then I get an email about some videos of me using the equipment. I'm not sure where this information came from. I'm a DJ and yes I know other DJs using the same turntable which is the reason why I wanted to purchase one. So if any thing was seen on any type of social media this what it was. ******** also went as far as threatening to take legal action against me. Not really sure why. He also said I was banned from any future purchases with the company but yet I still receive emails to place an order. If ***** would've followed the same procedure on 11-9-21 on 11-17-21 I'd have my equipment. Basically someone being present as required for a signature for such an expensive piece of equipment.

    Customer Answer

    Date: 01/09/2023

    There's more emails. Than this also several phonecards but my phone deleted them because they were so far back. I'm still getting sales emails from the company to this day.

    Customer Answer

    Date: 01/17/2023

    I submitted some necessary emails on my behalf but the rep said I didn't. So I'm sending once more 

Agi Pro Dj is NOT a BBB Accredited Business.

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