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Business Profile

Educational Supplies

Your Natural Learner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled my son in ************** which is a business started by *************************** from Your Natural Learner. I paid $299 for an online curriculum and for her to assist in submitting letters with the state to fulfill homeschool requirements. I received no information or a link to the parent portal for a month, after I paid, despite emailing multiple times and messaging ****. I have been trying for the last 2 months to get the money back through my credit card company (by filing a dispute,) but **** has not been responding to the claims and has said I did receive what was promised. Even though I never did! These companies (Your Natural Learner and **************) are a scam and I wish more people would call out **** for stealing peoples money and not providing the services shes promised. If **** is just overwhelmed and not able to respond to the messages and communicate correctly with customers, then she should at least ***** refunds for those who are dissatisfied.

  • Initial Complaint

    Date:05/31/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent 6 emails over the last 10 days to get a refund. My son is not going to be homeschooling but online learning instead. Website says refund if its within 30 days and proof of another alternative enrollment. Which i met the critertia for both.

    Customer Answer

    Date: 06/13/2023

    I decide just too keep the program. I heard nothing from them. 

    ************************;

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After countless attempts to contact them, I was promised a refund at the end of September. It is now 11/2 and I cant reach them. I would like my refund of $450 ($250 for lifetime access pass plus 2022/2023 enrollment for 2 children). This is a homeschool focused business that opened an umbrella school that would be complete with curriculum. They collected money and then never provided curriculum. The proprietor always has an excuse for not making good on her commitments.

Your Natural Learner is NOT a BBB Accredited Business.

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