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Business Profile

Health Insurance

PacificSource Health Plans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for PacificSource Health Plans's headquarters and its corporate-owned locations. To view all corporate locations, see

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PacificSource Health Plans has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My insurance policy through Pacific Source was terminated on May 1, 2025. I did not find out about it until I tried to refill a prescription and the pharmacy told me that my insurance was not working on 5/5/2025. I thought I had set up the payments for automatic payments each month. For some reason it was not working and I was unaware.I have filed several prescriptions over the past two months so I did not know that my insurance had been terminated.I take a prescription for hormone replacement and one for depression. These two medications can cause some confusion at times.I had received correspondence from Pacific Source concerning the issue but I was confused if it was a bill I owed a provider. They are saying that I had to have everything caught up and paid by 5/1/2025, due to the 90 days policy by the Idaho Health network. I have reached out to both Pacific Source and the Idaho Health networks. They are saying that theres nothing that can be done.I also take a medication for RA Rinvouq which is very expensive and comes from the specialty pharmacy at ******** in *****.

      Business Response

      Date: 05/14/2025

      Note that this is a PacificSource Health Plans matter and not PacificSource ********************

      We appreciate the concerns and circumstances you describe.  Unfortunately, the law does not allow PacificSource Health Plans to make an exception; we are obligated to comply with the law.  State and federal law prohibit us from responding in detail, as it would include protected health information.  If you have further questions, please contact **************** at ************.

      Customer Answer

      Date: 05/14/2025

       
      Complaint: 23310582

      I am rejecting this response because:
      There are extenuating circumstances that caused the issue. I am handling all of my mothers affairs due to her dementia. I have been under constant stress and pressure to take care of everything. I missed the due date by four days. I was confused about the correspondence that was sent out. I would not have not responded if I had not been confused.
      Sincerely,

      ***** *******

    • Initial Complaint

      Date:04/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im a member of Pacific source health plan. Im filing this complaint because for no reason my insurance is dropping my chiropractor **** ******** chiropractic in **** ****** so Im pushing back that there is no reasonable explanation given for this change. That is the reason of my complaint, you have all my info so you can look up my policy number.

      Business Response

      Date: 04/15/2025

      PacificSource's response to this complaint is attached for your review. 

    PacificSource Health Plans is NOT a BBB Accredited Business.

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