Complaints

This profile includes complaints for Power Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Auto Group

  500 SW Sublimity Blvd Sublimity, OR 97385-9629

• 

  Power Auto Group

  4120 Santiam Hwy SE Albany, OR 97322-7029

• 

  Power Auto Group

  705 NW Buchanan Ave Corvallis, OR 97330-6216

• 

  Power Auto Group

  333 SW Sublimity Blvd Sublimity, OR 97385-9696

• 

  Power Auto Group

  1107 N Coast Hwy Newport, OR 97365-3144

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 17th, my wife and I went into Power Chevrolet in Sublimity, OR with intentions of trading in my current vehicle for a more sizable SUV that was safe for my family and I. I told the salesman that my priority was a safe vehicle with no issues considering the vehicle I purchased in the past had numerous safety issues that were not addressed by the dealership. I told him that I wanted to walk out with a vehicle that wasn't going to malfunction on me a day into owning the vehicle. We ended up deciding on a 2015 Chevrolet Tahoe LT. *** test drive appeared smooth, there were no dash lights and no issues initially. After purchasing the vehicle, on the way home, the rear latch to the Tahoe opened while I was driving with my kids on the highway, the electrical system started experiencing failures, the rear motion mount began making a clunking noise in reverse and the key fob I was given was inappropriately installed/programed causing the vehicle hatch to stay unlocked while parked. I took the vehicle back, expressed my concerns and received a call from the service team stating that there indeed were electrical failures, a faulty motion mount and vibration caused by "an aftermarket catalytic converter (but I was told the noise was just a nuisance and would cause no issues). Fast forward to today, I turn my vehicle on and the check engine light is on. I go straight to auto zone and they run the codes. *** codes are : Replace catalytic converter and a thermostat that isn't cooling properly when the vehicle stops and then goes causing temperature issues. I understand a vehicle being sold AS IS, but I do not understand these dealerships passing these vehicles through their inspections when they aren't safe, clearing dash codes and selling them to people who have to deal with the aftermath. I will be paying $400 a month for vehicle that I've only had a total of 5 days and it's already presenting multiple issues (including safety issues). That seems to me like selling a lemon.

  Business Response

  Date: 06/03/2024

  Power Chevrolet did repairs after the sale at no charge to the customer. We will contact them to schedule appointment for their new concerns.

  Thank you,

   

  ***********************

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21792837
  
  I am rejecting this response because:

  The vehicle was dropped off once the dealership reached out. Upon dropping it off, I was told that Power Chevrolet cannot control what prior owners do to the vehicles they sell back. I stated they should not be selling vehicles that are faulty and using the excuse of as is to cover vehicle malfunctions once the car leaves the lot. There is no reason that I am having to drop off my vehicle twice now and use a courtesy car, when Im paying for the vehicle sitting in their service lot not being used. My son is special needs and *** switched the car he gets picked up in 3 times already; he doesnt do well with constant change. I have not heard from the service team at all since the vehicle has been dropped off. Instead I received a call from our car salesman (who is great btw) offering options regarding the **** which is strange considering power Chevrolet has not updated us at all regarding the vehicle I purchased. Id like to know what the status is of the vehicle and what solutions are being discussed.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/11/2024

  We have reached out to the customer directly.

• Initial Complaint

  Date:05/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/29/23, we bought a 2023 **************** In Hybrid vehicle brand new with 24 miles on it from Power Kia in *****, **. Within a couple of months, the check engine light would come on. It would go out eventually.On Monday 4/22/24, the car would not turn on. The check engine light came on as well as a warning to "Check hybrid engine system."The car would not start. I called a tow truck and had it taken to the Power Kia ************** I got told they would not even look at the car until at least Thursday 4/25/24. No loaner either. I heard nothing and called them on 4/26/24. I got told by the service manager (or whoever answered the phone) that I "couldn't expect to be moved to the front of the line on repairs" and that "it can take up to a month or more to have a system diagnostic run." The car was less than 9 months old and had approximately 27,000K miles on it and should not be failing to start this quickly. I tried talking to the **************** and the general information line and got told that they had "no power" over service and couldn't do anything. They told me I could just take it to another dealership if I had a problem.Service Rep said he said he "hoped" to hear something back by "early next week."The week of 4/28/24 I didn't hear anything until 5/3/24 when I got the message that a loaner was available but not my car.I got a small sedan (not the larger size vehicle/hybrid I need for my children or for my 2-3 times a week trip to ********/OHSU for my partner's cancer treatments). On Monday 5/13/24 I got a message "We have a permanent code we are not able to clear so we can continue diagnosing, and are waiting for further assistance from *** on which direction we need to go."On 5/22/23, it will be 30 days my car has sat at Power Kia, a car I bought on 7/29/23 new, and no one at Power Auto Group, Power Kia, or the escalation service for *** I called has done anything to address this lemon of a vehicle or make the situation right.

  Business Response

  Date: 06/04/2024

  Good morning,

  I have spoken with the customer regarding the sorento in the service. We have spoken with KIA **** line and we are waiting for the resolution to fix the Sorento. We have provided a loaner and have been updating the customer.

   

  Thank you

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a truck from them. At the end and final signing of the truck I wanted to make sure that the plates were going to be sent to my new address. And there was a new address because I had recently moved to ****** and they were aware of this prior to me even showing up but they wanted to keep the paperwork with my Washington address on it and that worried me. They said it was no big deal and not to worry about it and I asked him three four five times just had to make sure and be confident that the plates were not going to be mailed to my old address and would be mailed to the new address and they reassured me every time I asked him. That being said, it was a couple days before my temporary tag was about to expire I contacted them said I still haven't received my tags yet and my temporary tags about to expire. I they replied back and said oh no big deal your tags should be on the way I'll check on that when I get into the shop or whatever he said. And I had asked for a new temporary tag if the plates were going to take a while to process or whatever the problem was I didn't know and he agreed and said yeah we'll send you a new temp tag and get the plates squared away and get them to you as well. I have all of this in emails they have all the emails as well I have emails from before stating that I was moving to ****** and ********************** I have everything documented. Anyways the tags never come and they tell me that I now have to go to Washington and pick up my own tags and registration from the **** I explained to them there's not time in my life for this I'm a single dad of two boys and I work and I'm with my children I work and I'm with my children that's all I have time for I don't have free time to go do something like that and I would never would have signed up for something like that knowing that I don't have time for that. Now they won't even talk to me they won't even communicate with me I have no idea what's going on. All I want are my tags, please.

  Business Response

  Date: 04/15/2024

  When ***************** purchased the vehicle he had a ********** address and ********** drivers license. **************** taxes were included in his financing, we sent taxes and titling information to Washington licensing ***** They reached out to *****************, he did not respond and they sent the packet back. ***************** did state that he now lives in ****** but cannot provide proof of his ****** residence. We did provide his lienholder with an ****** Title. The address ****************** provided ** with is in Multnomah County and will require a DEQ certificate. He can take that information into DMV to get his registration and plates. He will be responsible for all Oregon DMV fees. Power will be sending the **************** taxes that were collected back to his lienholder to be credited to his loan.

  Thank you,

  Jaron

  Customer Answer

  Date: 04/18/2024

  So they respond and say when I purchased the truck I had a ********** address.  That is not correct. I had already moved to Oregon. They are also saying **************** reached out to me, for what? I have bought plenty of vehicles in the past and I've been a part of the process of buying plenty of vehicles in the past and never once did a phone call from the state happen .There was no reason for **************** to be calling me. It goes on to say that I can not provide proof of residency.  I can provide it all day long. They reached out to me last week and asked me for a copy of my rental agreement.  I thought it was a weird request but I sent them what they asked for. So I'm very confused. Then they say I can take "that information " into the dmv. What information? This is crazy. These guyss screwed up and are to stubborn to fix it,or something. Never in buying a car have I been told that I would have to go get my own license registration and plates. They messed up they failed to correct it when they needed to and it caused this whole problem. I don't have time to go to the *** that's why I went to a car dealership to purchase my vehicle because that's all part of the deal. I didn't give them any false information I didn't lie to them I didn't do anything incorrectly. I even asked them to correct the information that was incorrect on the paperwork and they said they didn't want to that it would cause problems. I don't think they know what they're talking about because when they didn't correct the information it certainly has caused a lot of problems.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went in to get a car they ran my credit and told me that i was only approved for a $3000 above ***** blue book $6000 mazda 6 2006 so i got it was ok for about 5 min off the lot then the check engine light came on and code after code kept coming up after i dropped $4000 to have it fixed they call me to tell me that the bank is not going to be keeping my loan after having it in the shop for three months. they told me that the car was a good car but they lied and then wanted it back to resale after i fixed hat i thought was the reason why it was acting up but the real reason is the car is not running is it has a bad motor the pistons were cracked and the valve cover was cracked camrod just about broken and they sold this to me knowing it and just erasing the codes and sold it then to make more money they say to the customer that the bank will not keep the loan and that they have to bring it back then try to get them in a better vehicle and just add the remaining amount on the bill to rip off the same person. i posted this story on ******** and received over *********************************************** the area with the different vehicles. i hope they get what is coming and they pay off the full bill as well my bills that i owe due to not being able to work because the car i bought from them was a piece of c***

  Business Response

  Date: 04/05/2024

  Hey ******, 

  I'm sorry to hear about these issues you experienced during your purchase that does not sound like a good experience. My name is ****** with Power Auto Group- can you give me a call and we can arrange a time for you to bring in the vehicle so we can take a look at it and see what I can do to help? 

  Let's bring it to our Power Honda store at *********************************************************** - please give me a call at ************** and we can arrange the best time and day

  Thank you,

  *************************

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck from power kia and a car on the same day(Feb 1st)They had picked the truck up from ******* location and brought to salem where I purchased it. Within a week of purchasing it. The truck had a check engine light come on, I asked the dealership to take a look at it. Scheduled a drop off 1 week after I purchased the vehicle (purchased Feb 1st, dropped off Feb 8th) I am then told the truck was not safe, as it did not meet safety reasons and should never have been sold to me by the sales rep who sold me the truck. That it shouldn't ever have passed their inspection but someone just pushed it through. To resolve this They said the repair costs more then the truck. It's been a month now and I'm being told that I can exchange it for a car (I don't need another car, I need a truck).So I asked just to cancel the purchase, and refund the money I paid down. I feel I've given them enough time and with each week that goes by I get a run around answer. They won't fix the truck, they won't refund it. I'm hoping for help as the list of issues is clear. Exaughst runs into the cab. Stated on their own paperwork. That is deadly, I'm hoping to just get it cancelled now. As I do not need a car, and for obvious reason do not trust the truck, or their inspectors. Please assist and advice my options.

  Business Response

  Date: 03/15/2024

  Good morning,

  We have purchased the vehicle back from the customer in full ( the amount he paid plus interest from the loan ). 

   

  Thank you.

  Customer Answer

  Date: 03/26/2024

  I was writing you today in regardless to case: 63835297BAD22 
  Power has agreed and signed over the truck that was the issue I was having.
  However this has been completed for a bit now, but my loan office hasn't recieved payment yet and is likely going to charge me, or apply a late payment to my credit report. I'm trying to get an update on when they'll actually pay the loan off but have not received anything yet and only assume that with each passing day is additional interest accrued, and I'm afraid I will be charged for that as well. I believe the case is closed but I'm hoping we can still get this resolution quickly. Thank you
  

  
  

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my personal vehicle to Power Auto Group in *******, ****** for repairs on 10/30/2023. I received a call the following day from a representative in the service department who advised me on the work that needed to be done and how much it would cost. I then authorized the repairs. My vehicle then remained unmoved and unrepaired until 12/21/2023, at which time I retrieved the vehicle. None of the authorized repairs were performed despite being provided with evidence that all the necessary parts to complete the repairs had been ordered and received. Upon retrieval, I discovered that the interior of the vehicle was saturated with water and mold was growing in several places. This has caused permanent damage in the form of stains and rust.

  Business Response

  Date: 12/22/2023

  Taking into consideration the additional time that ****************** had to wait for his truck due to a delay in receiving parts Power Ford made a goodwill gesture and waived the $175 invoice that was due on the truck.  In addition Power Ford has contacted ****************** and offered to detail his truck at no expense to him.

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 21043035
  
  I am rejecting this response because:

  A detail job would not correct the damage due to it's nature and extent. As of now, it has been determined that a minimum of 7 major components of the interior must be replaced, amounting to $2,770 in parts alone.

  Sincerely,
  
  *********************

  Customer Answer

  Date: 12/22/2023

  I have contacted a repair facility to perform a thorough inspection and repair estimate of the damage to my vehicle caused by Power Auto Group. This inspection will occur between 12/26/2023 and 1/4/2024.

  Customer Answer

  Date: 12/23/2023

  I would like to make it clear that the $175 bill that was waived was done so without my request or knowledge. Also, Power Auto Group made no attempt to acknowledge the damage done to my vehicles interior on the day I retrieved my vehicle (12/21/2023.) An employee drove the vehicle on 12/21/2023 from where it was parked to where I was asked to wait. This should show that Power Auto Group was fully aware of damage. It was only after I submitted my complaint to BBB that Power Auto Group attempted to contact me directly and offered to detail my vehicle free of charge.

  Customer Answer

  Date: 12/27/2023

  A damage inspection has been performed, and the vehicle in question has been determined to be a total loss due to the extensive damage to the interior.

  Customer Answer

  Date: 12/28/2023

  Update:

  Despite several repair facilities determining that the extent of the damages is beyond reasonable repair, insurance has decided to not declare the vehicle a total loss as of now. The estimate to repair the damage is currently $9,996.80. It is anticipated that more damage will be discovered during repairs, which will commence in approximately 3 months from now.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed a 2017 ****** WRX on oct 22 2023, through power pre owned of salem. Vehicle was missing one lug nut off each wheel (key lug nut) pointed that out, they got lug nuts off another ****** on the lot. Drove off the lot and the *** came on, looked back in the photos of the ad for the car and zoomed in on a picture of the interior and saw the *** was on. (Someone cleared it and told no one about it, hoping it will sell before anyone notices). They said an inspection was preformed before putting the car up for sale but failed to note it had a cat-less exhaust. Took it to a shop to get work done and the shop said they cant work on it cause it doesnt have a cat. Went back to the dealer and asked to speak to a manager, was told they didnt do anything wrong and the only solution was they can get us into a more expensive car. Dealership has continuously omitted information and refuses to cancel contract when bank said they were good to go on returning the car (the dealer doesnt wanna loose a sale) before purchasing this vehicle i was interested in their other ****** wrx and was listed for ******. I messaged the dealership to come look at it and they said it was a typo and its actually ****** (this was on oct 22) today is nov 14th and the ad still has the same ****** list price. False representation when we asked to speak to a manager we received a regular sales associate. When we asked for proof of inspection of the car we purchased they keep delaying it, saying their too busy and haven't gotten to it. Sold us a warranty that wasnt applicable to my contract, because it had aftermarket parts on it and denies its illegal.

  Business Response

  Date: 12/01/2023

  We have repurchased Malias vehicle. It is our understanding that she is completely satisfied as this was her desired outcome.

   

  thank you 

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted a cancellation form for a GAP insurance on a previous that was traded-in back in June 2022. The form was filed in March of 2023, it was approved in June 2023, but I wasnt notified. The following months up until November 5th 2023 I have had to resubmit the cancellation three more times AND have been told the check was ready to be picked up, but then told I needed to fill ANOTHER cancellation form and was informed it would be a ***** week AGAIN! I have wasted fuel and multiple hours of my day(s) to resolve this. (2-3 hour waits to talk with a financial worker). I am weighing my options to file this complaint and soon a full on lawsuit. My latest visit I was informed that I also had an extended warranty on the car so I am now trying to get that money back as well. No one should be forced to wait this long to get their money back from this shady corporation. 9 months is way too long and this feels like they dont want to pay me back what Im owed.

  Business Response

  Date: 11/06/2023

  Thank you for bringing this to our attention. We apologize for the inconvenience this has caused. Your refund will be processed within the next 24 hours. Please contact us if we can be of any further assistance. 

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 5th 2023 I spoke with ******* at this car lot! I told him I was driving an hour away to get a vehicle I was interested in. He assured me there was no problem with it and I could come test. I filled out all the paper work to be approved and when I came in. August 6th 2023 I was greeted by another associate . He told me he had no knowledge on the vehicle but would vouch for their lot. There was minor issues like the window didnt roll down on passenger side, the car was dirty, in the inside and out. He promised he would get that handled . Nothing happen. I left the lot with the car and called back almost 2 weeks later the 18th of august. I expressed the buttons on the vehicle windows broken off and that my light was out. Something they were aware of. They told me I had no WARRANTY I got the vehicle as is . Hed call me back with a vehicle to exchange. I didnt hear back from him. I reached out again in SEPTEMBER because of a loud SCREECHING noise ! ****** from fianances was who I spoke with, he is a manager. He told me I had a warranty and contract that would cover the car and also reimburse me for what I spent putting the vehicle in the shop. If I had any issues call him back . I contacted the people about my warranty and couldnt get in touch with them tried to ring him back he did not call me back . I called September 15th I spoke with **** who told me also to contact the *************** I contracted through them with and the company basically after 3 days now it is the 18th I could not get induced because my vehicle needs to be fixed. **** told me he would call me back with a solution within 10 mins and did not Ive called them back no answer. Text them no answer . So at this point Id like to not deal with them

  Business Response

  Date: 09/29/2023

  We were able to repair the needed items on Mrs. ***** vehicle. We are still in contact with her and following up on a couple items. Its our understanding that she is completely satisfied with the what we have been able to do to assist. 
  

  Thank you

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2023 ******************* purchased from *********************** May 10th of 2022.Vehicle started having electrical issues on July 4th.Vehicle was taken to Power Kia in Salem showing check engine lights. We were sent home and told our vehicle was fine and that the check engine lights meant nothing. The next day our vehicle was completely dead, we could not unlock it with the key fob or start the vehicle.The vehicle was then finally taken in by Power kia in salem on 7/13/23.Our vehicle has been at the shop for over a month. There has been hardly any communication and when there was any they laughed at us. Power Kia did not want to provide us a loaner, it took a lot of persistence and demanding for them to give us a loaner almost three weeks later.8/16/23 Power Kia sent a text stating " your vehicle is ready". When I went on 8/17/23 to pick up my vehicle I found my vehicle very dirty with wires coming out of the center console. My vehicle would not turn on. Since 8/17/23 there has been zero communication.

  Business Response

  Date: 09/01/2023

  We have been working with *** ******** to repair this vehicle. We could not initially put customer into loaner right away as we did not have any available do to volume of cars in shop as we informed customer. As soon as loaner was available 7/26/23 customer was put into loaner vehicle. *** had ** repair vehicle but found vehicle still had a draw after repair when customer came to pick up vehicle. ******** case was resumed and as of 8/31/23 *** is sending out a field Technician. We are waiting for scheduled ETA of technician. 

  Customer Answer

  Date: 09/08/2023

  *** corporate has reached out and we are working with them to come to a resolution.