Complaints

This profile includes complaints for NetVendor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NetVendor

  19801 SW 72nd Ave Ste 300 Tualatin, OR 97062

• 

  NetVendor

  1200 NE 99th St Ste 120 Vancouver, WA 98665-8980

• 

  NetVendor

  7589 SW Mohawk St #N Tualatin, OR 97062

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  NetVendor

  15171 Bangy Rd Lake Oswego, OR 97035-3270

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NetVendor is a scam. DO NOT GO DOWN THE NETVENDOR RABBIT HOLE. When you first enroll, you will get calls from property management companies saying they saw you on NetVendor and they want to start work with you. Because the property management companies reach out to you, you pay for the subscriptions to enroll with those companies to be able to start work. The property management companies will even approve an estimate you turned in and have you complete the project. THE CATCH. NetVendor is only for companies that have enough equity to afford insurance policies that range from 1M to 5M, even if the projects you are doing are $1500, you need an unneeded amount of insurance. So as a small business that cannot afford spending 35k to start all the insurance policies needed, you spend all your time chasing the "Compliance". And that process is antagonizing.

  Business Response

  Date: 04/29/2025

  Thank you for taking the time to share your feedback. Were sorry to hear about your experience and appreciate the opportunity to provide some clarification.

  
  NetVendor is a compliance management platform designed to help property management companies (PMCs) ensure that vendors meet their insurance and credentialing requirements. The insurance standards you mentioned are determined by the **** themselves not by NetVendor. Our role is to assist vendors through the compliance process based on those requirements, which are often necessary to protect the properties and residents these companies serve.
  
  We understand that insurance requirements can feel burdensome for smaller businesses, and we genuinely strive to make the compliance process as clear and supportive as possible. Our team is always available to walk vendors through the process, answer questions, and provide guidance to help businesses navigate insurance expectations.
  
  If you would like to discuss your specific experience further, we encourage you to reach out directly to our Vendor Support team at *********************************** We are committed to continuous improvement and would appreciate the chance to learn more about how we can better support vendors like you.

  
  Thank you again for your feedback.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a subscription for access to a business and that business quickly left Netvendor. Netvendor then refused to refund money I paid for a service they never provided, for a business that is not there.

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been making unreasonable, changing, and redundant requests for important information needed to fulfill a business project. Multiple calls and emails have resulted in refusal to accept tendered information, even when it mirrors the requested data. This causes a drain on my time, record-keeping and reputation due to their six-week incompetence. Call me anytime and you will receive a colorful elaboration.

• Initial Complaint

  Date:05/15/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I referred a tenant, and NetVendor refuses to update my mailing address and send me a $1K check. I have been chasing it for 6 months now.

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *NetVendor ID: ****** *7/21/2023- Now *We have paid $375 for this round of subscriptions, $690 overall.*NetVendor is the middle man between property managements ***************** vendors. They are supposed to do background checks, verify **************9's, etc. *I have been trying to get compliant again since 10/31/23 when our auto insurance expired. I gave up on trying to get all 3 of the property management companies we were working with & just decided to focus on Greystar. We have already done work for Greystar & are being told we cannot get paid for what we have done because we are not compliant. We've decided to not do business with anyone who uses NetVendor anymore. My insurance agent submits documents, it takes NetVendor a week to look at it & then it is rejected over the smallest little things. I have spent months trying to call & email relentlessly to find out what the issue is. They do not ever answer the phone & rarely do they call back. They take days & even weeks to respond to emails even though their website clearly states "96% of all emails sent to this email address are answered within 6 hours and 100% are replied to the same day. Rarely, some emails are answered early the next business day, but our aim is to have all emails answered same day." I have attached an email showing this is absolutely NOT TRUE!!! It took them 16 days to return an email. The last time I did receive a call back, I was told that they had made a mistake on their end (they approved the Auto but rejected the Workers Comp even though they were on the same **** ***** COI should be accepted in a few days. Then we get another rejection due to ******************************** requires that "Per Statute" is marked on the certificate." I have looked over the sample COI they have sent & nowhere on it does it say "per statute" (also attached). I truly believe this company is a scam! They have a "strict no refund policy" yet they do not do their job! How is this legal?

• Initial Complaint

  Date:12/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Netvendor is responsible for managing qualifications for vendors who do business with property management companies. My property management company requires me to use netvendor or else I am "non-compliant" and payments for work orders from ************** are halted. That is exactly what happened about three weeks ago. I have been on the phone with netvendor about a dozen times since then including a number of conference calls with my insurance company so that my insurance company would give them the document they seek and the matter is still not resolved. Their customer service reps are feckless at conveying to me and/or my insurance company what exactly is is they want. When the document is sent is takes ***** before it is processed by a different department that does not take or make phone calls, but issues abstruse inscrutable rejection letters. In one of the conference calls I have explicitly granted permission for my insurance company to furnish Netvendor any and all docs requested and have instructed Netvendor to reach out to them directly, AS IS THEIR JOB, but no dice. They NEVER call me or the insurance company to request a document or resolve this issue. In the meantime, I have not gotten paid for three weeks because of Netvendor's negligence. Although ************** is a high value customer of mine I am on the brink of dropping them. I have tried everything I can and there's nothing more I can do. Desired resolution: do your job, what I am paying you to do and what ************** hired you for: reach out to the insurance company, be proactive, get the documents you seek, have the processing team call me if necessary since the customer relations team is just reading from a script and seems to have no comprehension of why docs are being rejected any more than I do. work promptly and diligently to resolve this.

  Business Response

  Date: 12/26/2022

  Hello,

   

  We do not set the requirements at NetVendor, we just enforce the requirements of the *************************** for whom you work. Your auto insurance agent doesn't respond to our third party requests, which is unfortunate because the requests must go through ***** (the NetVendor account owner) and then to the agent. Rejection notices go straight to ***** as well, with clear instructions on how to correct the Certificate of Insurance for your agent when he forwards it. Unfortunately, if the agent ignores the requested corrections, the document will continue to be rejected. I do see, however, that your agent did submit the proper documentation recently, and you are now in full compliance. We appreciate the feedback, and look forward to continuing to work with your business in the future.

• Initial Complaint

  Date:08/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After spending a considerable amount of money to be compliant as per **************************** its been 3 weeks and this company does not update the information after requesting corrections. this causes a delay in work and everyday that goes by that they do not check the documents is costing me lost work and revenue. they request documents but it takes a week for them to update. everytime I call , it goes straight to voicemail. I never had this issue with Compliance depot. they repeat the same request for information even after it has been submitted by the vendors.

  Business Response

  Date: 09/06/2022

  Hi,

  We process all documents sent in to processing from your agent within 24 hours. We are also available via phone between 5am and 5pm Pacific Standard Time (PST). We would be happy to take your call during that time.Unfortunately, the property management company you are trying to get compliant with requires your agent to fill in the description of operations box with specific primary and non-contributory language. Your agent has not done this and therefore the management company wont allow us to upload your certificate of insurance. This is the document rejection your agent and your primary account email received:

  Auto ********************************* requires specific verbiage in the description of operations. They will accept any of the following coverage types 1) Scheduled auto, Hired, and non-owned autos together. 2) Any Auto will be accepted by itself or 3) Non-owned and owned autos can be accepted by the ******************* Please refer to the sample template listing the required verbiage and if needed, discuss with the insured.Resubmit once addressed. Thank you.