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Business Profile

Motorcycle Supplies

Nice Cycle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company in hopes to get a custom motorcycle fairing for a 1996 and 1997 ****** katana and I payed a deposit of around 250$ and then they started production then they sent me videos of it and it is not for the right bike it is the wrong generation of katanas and they havent been responding for while and I went on there site and the phone number does not work and the assistant button does not work

    Business Response

    Date: 11/11/2024

    Hi there. We have produced fairings but customer said they won't fir his bike, so we have issued him a refund as he only paid very small amount (25% of the kit price). Please, find the proof of refund attached (as we accepted the dispute on the same day it was raised). 

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered motorcycle fairings 6/7/2024 and still havent received them. I have a tracking number as of 7/2/24. Product is coming from *****. According to Nice Cycle the items are stuck in customs. I spoke with customs on 7/23 and they have no record of my items stuck in customs. I also called **** whom is supposed to deliver, they are stating that it hasnt been shipped at all. Starting to feel like a scam.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of my transaction of my CBR600rr fairings was Jan 19, 2024. Extremely long shipping time after exactly $809.82 only to receive partial pieces of the order. I paid an extra $100 plus dollars for a black stainless steel bolt kit along with a matching rear seat cowl but did not receive either. The fairings are claimed to come with a bolt set as a part of the order and I did not receive ANY bolts at all, let alone stainless steel ones. The phone number on the website is disconnected, and there is no one to speak with directly about any issues with orders. I have received an email by "****" only after 10 emails about only the shipping time during the wait for the order, but no emails about the missing pieces of the order. Order number is *****.

    Business Response

    Date: 03/18/2024

    Hi there.

    First and foremost, please accept our sincerest apologies for the oversight. We understand that customer received the fairings kit without the seat cowl and bolt kit that were part of the order.
    Upon reviewing your case, we have taken immediate action to rectify this mistake. Please find attached screenshots confirming that we have issued a full refund for both the missing seat cowl and bolt kit.
    In addition to the refund, as a gesture of our apology and commitment to customer satisfaction, we have dispatched a complimentary bolt kit to the customer address address: ********************************************************************************

     

    Sincerely,

    Nicecycle.

  • Initial Complaint

    Date:06/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a new fairing set for my 2012 Zx14R, I specified that the colour must be golden blazed green, and I was assured it would be. The kit showed up with dirt in the paint, runs all over, the clear coat is so soft that it has rub marks everywhere and its the wrong colour. I contacted nice cycles and told him it was wrong, he apologized and said that they usually get the colour correct unless the bike has been dropped and repainted, which is not the case.He said he needed to talk with his production manager and would get back to me however, in the meantime would send me a bike cover for my troubles. He sent me a cheap indoor dust cover and then proceeded to ghost me! He will not respond to any of my emails. I am out over $800.00 plus the $1,600.00 I had to pay for OEM fairing parts.

  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a partial fairing set from this company in April 2022. The fairings arrived damaged and were returned immediately via their shipper choice **** I was not issued a refund nor was I issued a replacement fairing set. I am down three hundred ($300) dollars to this company. They have not responded to the multiple emails I have sent. At this point I believe this is intentional and not an oversight. It's been over a year.

Nice Cycle is NOT a BBB Accredited Business.

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