Complaints

This profile includes complaints for Bogo Tanning, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bogo Tanning, Inc.

  8493 SW Warm Springs St Tualatin, OR 97062-9089

• 

  Bogo Tanning, Inc.

  4959 SW 76th Ave Portland, OR 97225-1844

• 

  Bogo Tanning, Inc.

  358 Warner Milne Rd Oregon City, OR 97045-4016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a microneedling service and their policy is a 3 months minimum service contract. I signed up on 2/25, they charged me right then for the first month, and I got my first micro needling session on the same day.On 3/15, they charged me for the second month and I got my second micro needling a few weeks later. I asked the office staff if the charges will stop after the third time or if I can put in a request to cancel it after the third time? I was instructed that it takes 30 days for them to deactivate my account and I have to request it online, so if I dont want to be charged for the 4th month, then go online and request deactivation prior to 4/15.I put in my deactivation request on 4/9 and got an email confirmation for it. The third charge happened on 4/15 as expected and I scheduled my third appointment for micro needling for 5/20. I called the office on 5/14 to confirm that my account was deactivated and no more charges should occur and the office lady confirmed that my account was deactivated on 5/9.On 5/15, I was charged again! This was not authorized by me as I have deactivated my account already. I called the office again to ask what happened and the lady told me again that it was deactivated so she didnt know why I was charged, but she cant help me with it because she has limited abilities. She told me I could go online and request another deactivation but then it will take another ************************************************************* I can email the corporate to get it resolved. I emailed the corporate but was told they dont see that it is deactivated on their end and I cannot request deactivation until 5/25, which was not stated on the contract. I gave them a 1-star review for this then they sent me an email telling me to remove my one star review and they will refund me. I told them I will update my review after the refund but they said they will not refund me and have canceled my appt unless I remove my 1-star review.

  Business Response

  Date: 05/19/2025

  While we understand that not every experience will be perfect, we feel its important to provide clarity and transparency for anyone reading this.

  At BOGO Tanning & Med Spa, we have operated for over 21 years with the same clearly outlined membership policy one that applies equally and fairly to every client. Its stated in writing on every contract, directly above the signature line, printed on receipts, and detailed on our website for complete visibility.
  ? To recap:
  All memberships require a three-month minimum.
  Clients may request to deactivate their membership only after the third month is completed.
  A 30-day notice is then required for the deactivation to take effect.

  See "Policy" and "Membership Agreement Sign" (policy bold print on contract) here: ***********************************************

  We do not charge enrollment or cancellation fees, which is exactly why the 30-day policy exists to protect the integrity of our no-fee model for all members.
  You acknowledged this exact policy in your own review. Yet, despite that clear understanding, you submitted your deactivation request before your third month was completed, and then expressed frustration when the same fair policy was enforced for you as it is for every other client.
  Whats most concerning is that after extensive communication and goodwill from our end including an offer of a refund in exchange for your agreement to remove the negative review you accepted this but then continued to post harmful and misleading reviews across other platforms. This was not only in bad faith, but demonstrates a level of malice and vindictiveness that goes far beyond a simple misunderstanding.
  Our goal has always been, and remains, to resolve matters respectfully and in alignment with policies that protect all of our clients equally. What we cannot support or accommodate is manipulation, dishonesty, or retaliation after a resolution has already been offered and accepted.
  We are proud of our reputation, built over two decades of serving thousands of happy clients, and we will continue to uphold our standards of fairness, clarity, and professionalism.
  Sincerely,
  BOGO Tanning & ***************************start="2674" data-end="2677">******************************

  In effort to resolve Bogo has issued 5/17/25 the agreed refund final payment and see "all reviews are taken down." (3-5 Business days to deposit into account)

  Customer Answer

  Date: 05/26/2025

   
  Complaint: 23348082
  
  I am rejecting this response because: I only received a partial refund of the 2 months. 
  
  Sincerely,
  
  Destiny Le

  Business Response

  Date: 06/04/2025

  Response to Complaint: 23348082
  At BOGO Tanning & Med Spa, we value every client and strive to handle all situations with fairness, integrity, and respect and that includes this one.
  We have made every effort to explain our transparent membership policies, which have remained consistent and clearly stated for over two decades. The terms including the three-month minimum commitment and 30-day deactivation window are provided at sign-up, printed on receipts, on display at each location, and accessible 24/7 on our website at *************************************************************************.
  This client:
  Received all three months of service,
  Acknowledged the policy,
  Initiated deactivation prior to the end of the third month (contrary to policy), and
  Was still accommodated respectfully by our team.
  In good faith, and despite having fulfilled the contract terms and obligations, we issued a refund on 5/17/25 with the understanding that all public negative reviews would be removed. This was a goodwill gesture, not an obligation. Since then, not only were negative reviews left up, but more were added across multiple platforms which reflects a pattern of manipulation rather than a good faith attempt to resolve a concern.
  To be clear: BOGO Tanning & Med Spa does not operate under threats, extortion, or false claims. We are a small, locally owned business that takes pride in our 21+ years of service and the trust of thousands of satisfied members.
  We believe weve gone above and beyond to resolve this matter. While legal action is not our preferred method of handling disputes, we want to be clear that knowingly posting false or defamatory content online can carry legal consequences.
  In a final attempt to bring closure to this issue, BOGO will offer one additional month of tanning service at no charge. This is a gesture of peace not an admission of wrongdoing and we sincerely hope it will be received in the same spirit.
  Respectfully,
  BOGO Tanning & ***************************start="2195" data-end="2198">******************************

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23348082
  
  I am rejecting this response because:
  1. I did not receive all 3 months of service.

  2. I did not get a full refund including the extra charge and a month of service that I did not receive.

  3. I did not post negative reviews after that day. 
  

  4. I did not agree to take down my review of what I experienced.

  Sincerely,
  
  Destiny Le

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been attempting to get them to stop taking money from my account and close account since October. In January owner assured me hed be replacing money taken out in January and has not. Ive since had another 4.00 taken out. Hes trying to say I had a good deal when I signed up so wants to insure I dont lose it. They closed location nearest me last summer and been trying to get stopped. How do they get away with continuing. My banks telling me I need to change cards again but this still will not stop will just get me dings on my credit. I spoke with **** the owner and hes not returning calls now.

  Business Response

  Date: 03/08/2025

   

  Attention BBB,

  We reached out to the client and was misunderstanding.

  The issue is resolved to clients satisfaction and client continues to be very happy client!

  Resolved and client authorized this complaint to be removed as was misunderstanding.

  Thank you~

  TeamBogo

  Customer Answer

  Date: 03/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with BOGO Tanning for years and have never had an issue until I decided to freeze my account back in August 2024. I was told by one of their employees how to go about freezing the account on the website. They said I needed to do it at least 1-2 weeks prior to next payment 9/15/2024. They were already processing Augusts payment that would take me to 9/14/2024. I went into use my services that I had paid for on 8/30/2024 and was told my account was on freeze. I explained they took out the payment and it was to be frozen on the next payment date of 9/15/24. The employee understood and agreed to this and told me someone from accounting would contact me. No one called me. I did not think of it and on 9/16/2024 I went into my bank account and this company took out the full amount of $69 instead of the freeze amount of $9. I again called the ************ location and they told me my account was taken off freeze on 8/30 when I came in to tan. I asked for this to be corrected and they told me they would fax over my request and someone from headquarters would contact me to get this fixed. I waited 2 days and nothing I called again was told the same thing that someone would call back. By my 4th call they told me **** (the owner) would be contacting me by 5 PM that day and they would contact me by 7 PM to make sure I got the call. Nothing again. Then on my next call now 9 days later they told me to contact ******* at another location and she would handle everything since the owners were out of town since all this started for their kids sports. I called ******* and she said the same thing everyone else said. I emailed the company voicing all my frustrations and wanting the account closed. Tonight I got a call by the owner **** who proceeded to curse on the phone was belittling me as a customer stating any person with common sense would read the contract and continued to curse and said he would not refund and I had to ask to cancel on their website. He was RUDE!

  Business Response

  Date: 09/29/2024

   

  Dear Jenn,
  Thank you for sharing your feedback. We value all of our clients and are committed to providing clear, consistent service and policies for everyone.
  After reviewing your situation, wed like to clarify some key points. During our conversation, you mentioned that you had already secured a membership with another tanning company and were attempting to avoid your final payment with us. It appears that your intent was to circumvent the process to use those funds for your new membership elsewhere. Our team explained that this is not in line with our policy, which is designed to be fair and transparent for all clients.
  At Bogo Tanning & MedSpa, we operate under a clear, consistent deactivation and freeze process, outlined in every membership agreement and available on our website (*****************************************************). This policy ensures that all clients are treated equally, and no exceptions are made based on individual circumstances.
  Regarding your freeze request, you submitted the request through our website on 8/16/2024, which follows our policy that requires clients to read and acknowledge the terms before submission. Our records also show that you utilized services on 9/1/2024, which automatically unfroze your account, per our systems settings. This is why the normal payment was processed on 9/15/2024. No additional freeze request was submitted after your visit on 9/1/2024, and the system correctly processed the payment according to our policy.
  To clarify, here is the summary of our policies:
  A 30-day request form is required for deactivation.
  Once a freeze request is submitted, it will freeze the account unless the account is used during the freeze period, which automatically unfreezes it.
  Final payments are still processed in cases of deactivation, with the remaining balance kept as an in-salon credit if unused.
  Although we are sad to see you go, we must uphold these policies to remain consistent and fair to all clients. We did attempt to resolve the situation by offering a discounted rate, but we cannot agree to waive the final payment, as it goes against our policy.
  We wish you the best with your future tanning services, and if you ever wish to return, your in-salon credit remains available.
  Best regards,
  The Bogo Tanning & MedSpa Team

  In effort to resolve, Bogo Tanning will honor a free month and reduce monthly by 50%.

  
  

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  The owner reached out to me directly in regards to the misunderstanding and wanting to resolve the issue! He has made me a very very happy customer. I look forward to staying with their company!

  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continued charging me $80/month subscription x3 months after their employee said she canceled my subscription at the end of November 2022. At that time, she told me my last date of access would be 12/21/22. When I first notice the continuing charge in February, I tried to contact them using the chat icon on their website (as they had no phone number or email address on their website.). That message went unanswered. The following month I was charged for a 3rd time (March 1), so I went into the store to discuss. The employee there at the time said that her colleague had made a mistake and that they cannot cancel a subscription from the store, but she did see the notes from the employee in question about canceling my account and the expiration of access on 12/21/22. She gave me the email address for customer **************************** is refusing to refund the $240 that they charged me for services I did not approve or utilize, citing their cancellation policy buried in the paperwork I had signed months before. I believe if your paid employee tells you that they canceled your membership and doesn't direct you to a different policy, then your business needs to honor your employee's mistake. But they'd rather keep my $240 than do the right thing.

  Business Response

  Date: 03/23/2023

  Resolved with Client.

  Thank you~

  Customer Answer

  Date: 03/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************