Complaints

This profile includes complaints for Avamere Family of Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Avamere Family of Companies has 2 locations, listed below.

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  Avamere Family of Companies

  25117 SW Parkway Ave Ste B Wilsonville, OR 97070-9697

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  Avamere Family of Companies

  2360 Chambers St Eugene, OR 97405

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in June, 2022, I toured the ********* Avamere Assisted Living Facility. I put down a refundable $1000 deposit to secure an apartment for my mother, ***********************. She was not going to move in until I verified our intent to move in. An employee told me to put down the deposit to make sure we would be on the list to have the room I viewed. Shortly after, my mother became ill and was hospitalized. I consistently contacted the employee to give updates. My mother eventually had surgery and went into the Amamere Rehab of Hillsboro. While she was there, she contracted covid so again she was not able to move into the Assisted Living. I was contacted that the room we had secured needed to be given up, which I agreed to. After getting out of the rehab facility, my mother again became ill and had to hospitalized. I continued to contact Avamere with updates. My mother never came out of the hospital, leading to her death on August 12. Once I knew my mother was on hospice care in the hospital, I contacted Avamere and told them she would not be moving in. I requested a refund of the $1000 deposit. I have dealt with three persons at the Facility, but have still not received any refund. Nor have I been contacted by the ***************** I have made numerous requests to have this money returned so that I can settle *************************** estate. The Financial person, and the general manager of Avamere Hillsboro have been rude via email, and have refused to give me the contact information for the ***************** It has been very difficult to get any kind of resolution. They tell me they have forwarded my request for the refund, and that there is nothing else they can do. I have numerous emails that can be shared if necessary. The contacts at Avamere are *****************************, *******************************, and *********************. I have attached one email to show you the communication.

  Customer Answer

  Date: 10/06/2022

  I am writing to let you know that the complaint I filed has been resolved. The ** for my complaint against Avamere Family of Companies is ********. The company finally sent the refund I had been continuously requesting. Thank you for your consideration and help. *********************