Business Profile

Retail Shoes

Adidas North America

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Adidas North America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,466 total complaints in the last 3 years.
545 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of the new adidas drop sets after researching CrossFit shoes. I sized down a size like they stated. I paid for the fastest shipping. They came a day later and I was thrilled. I loved them, they were comfortable and supportive- exactly what I was looking for. After my second work out in them I noticed that they had stretched out. I was struggling in my ******** open work out and it was clear they had become too large and loose for me to safely move in. I called adidas customer service the next day since I hadnt had them very long and really loved them. The woman was very short and acted annoyed with me as she explained the exchange process can take up to ***** days depending on inspection and sending them back out. I was panicked as I have the CrossFit open and am one of the locals going to be featured at the CrossFit games when they are in ****** NY this summer. I explained how I needed the shoes asap since I had given my bio to the crew showing what I was using for my gear. She didnt not care at all. I then frustrated bought another pair of droplets to fill in until I had my shoes back. It showed them arriving Monday so I would have the week to get adjusted in my work out with them. After I heard nothing and didnt receive them on Monday, I called customer service. I was explained the situation to several customer service staff who all did not care at all. The second pair of shoes were out of stock and in back ordered. It would be months before I saw them. I tried to explain that I needed to have my shoes or replacement shoes asap as it was going to affect my performance. But they continued treating me like a burden and putting me on hold for 19 mins at one point and 34 mins at another while I waited for a supervisor who never came. There was no compassion or respect despite that I was now close to $300 into adidas without any shoes for my competition only a couple of days away. I never heard from leadership and am done with adidas forever.
Business Response
Date: 03/06/2025
Thank you for contacting adidas through the Better Business Bureau.

We are sorry to hear about your experience with our customer service team.

A refund has been issued, for order AD939915302.
Please allow 2-3 business days for processing.

For order AD940213429, the funds were reversed on March 4th, 2025,a total of $48.62.

Sincerely,
Consumer Relations
adidas America
Customer Answer
Date: 03/06/2025

Complaint: 23023363

I am rejecting this response because:
The refund they are answering about was generated by me after being put on hold and then after 19 minutes, they hung up on me. I called back and thats when I found out those shoes were on back order and it would be a month before I saw them. The app had them listed as arriving that day with no updates or additional information to the order. They, then informed me that the good news is they received my other pair and would start the inspection on them to see if they would honor an exchange. They didnt give any solutions for me needing to have a pair to workout with in the meantime. For example, this shoe is on back stock, we have the same shoe in a different color but can ship it today with expedited shipping if you can do $32 more, which I would have happily agreed to .The whole reason I had purchased the second pair was to not have to change out shoe brands while being filmed for the CrossFit open. I asked if they could help me find something in stock and quick to get for this Friday. They told me it wasnt their job. After that call, I cancelled the second pair myself on the app. No one else helped or provided any support to me. I did that on my own. I attached a screenshot of it to this message. So a self created refund in 3-5 days from that order of $45 and change but no help on my $180 shoes or in getting me another pair which I willing planned to purchase quickly to help me through my work outs.
Regarding my first pair, I called back in to see what the process would be timeframe wise to try to craft out a plan. The shoes were shown in their reviews as larger than expected and size down one size. I did that and they were still too large. Another rude call center worker said he would cancel my exchange if I was so unhappy. I then got an email that he had cancelled it. The email states to keep my stuff that my exchange had been cancelled. The main problem being they have my shoes. It was confirmed in the previous call. No mention of returning them to me or a refund. I have attached a copy of that email as well.
I do not understand how they have failed a customer who not only bought shoes but then bought another pair to hold over until the exchange could have been done. Why cant they overnight me the shoes I had bought in the correct size like I had done when I originally purchased them? Why cant they notify a customer if an item they purchased is on back order? Why cant they be polite when a customer wants to stick with their product and needs a workable solution that I was willing to pay for? I hope this helps. I want my money refunded or my $180 shoes sent to me in the correct size asap so I can get back to my work out routine and filming.

Sincerely,

********* ******
Business Response
Date: 03/18/2025
Sorry to hear about your experience with our customer service team.

A refund has been issued, for order AD939915302 on March 6th, 2025, a total of $192.60.

Kindly allow up to a full billing cycle or depending on your financial institution to process the credit.

We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

Sincerely,
Consumer Relations
adidas America
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some merchandise online from Adidas. Order number AD935847340 on November 4, 2025 for a total of $124.00. I contacted the Adidas and filed a complaint. I was told I had to wait 3 weeks. After the 3 weeks passed, I contacted Adidas to inquire about my refund. I was told it would processed in the next few days. As of today, March ******, I have yet to receive my refund. I want a full refund of my money.l for $124.00.
Business Response
Date: 03/04/2025
Thank you for contacting adidas through the Better Business Bureau.

We are sorry to hear you have had trouble finding your recently delivered package. Although the carrier has confirmed delivery to the requested address, we understand orders can go missing.

We have refunded you for your missing shipment, please allow 2-3 business days for processing.

Sincerely,
Consumer Relations
adidas America
Initial Complaint
Date:03/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order AD939852206 with Adidas on 2/15/25 and at time of checkout they indicated all merchandise would be delivered by 2/20/25 Adidas tendered one of the packages for this order to Lasership on 2/16/25, but Lasership never showed any processing activity once the package was received at their Secaucus, ** on 2/17/25.When the package failed to deliver by 2/20/25, Lasership falsely updated their tracking history to show the package was delayed to a weather incident Made 4 attempts to resolve the issue with Adidas between 2/21/25 and 2/26/25 and provided them documentation verifying Lasership tracking was being falsified On 2/27/25 Lasership again falsified their packaging tracking by changing the status to delivered with no indication that the package was loaded on a delivery vehicle, dispatched and they falsely stated it was left at my front door which they would not have access to. As of 3/2/25 Adidas has failed to take any action to resolve the problem or replace the merchandise that was lost by the carrier they tendered my package to. They have done nothing more than advise me to wait for delivery and monitor the carrier tracking even after they were provided documentation verifying carrier tracking was being falsified.I can provide documentation on all *************************** noted above
Business Response
Date: 03/07/2025
Thank you for contacting adidas through the Better Business Bureau.

A refund has been processed on March 3rd, 2025.

Kindly allow 3- 5 business days or up to a full billing cycle. Depending on your financial institution.

Sincerely,
Consumer Relations
adidas America
Customer Answer
Date: 03/09/2025

Complaint: 23009125

I am rejecting this response because:
Once again Adidas customer service failed to assist me in resolving this issue as requested. I clearly indicated that I was looking for them to help get the items I ordered delivered or replaced. Instead of taking either of these actions, they processed a refund. That merely covers their legal obligation for failing to deliver products sold online. They have neither acknowledged or compensated me for the time and inconvenience I incurred for over 2 weeks to place the order and deal with multiple falsified communications from their customer service agents and delivery carrier. Canceling the balance of my order means all of my time and effort has been wasted and I am now stuck with the shirt they did deliver but not the skirt and shoes I purchased to go with this shirt. They will probably say resolution of this will be for them to continue to do nothing and for me to take on the additional inconvenience of returning the shirt to them.
Adidas customer service also refuses to honestly acknowledge what happened with this order. See attached email from their US supervisor Johnfrey. He stated that Adidas had processed a refund to resolve a delivery "delay". I did not open this complaint because my package took longer than expected. I opened this complaint because Adidas selected a delivery service that falsified tracking and delivery information, and Adidas customer service agents failed to take appropriate actions to resolve this problem or ensure I received my merchandise despite my multiple requests for their assistance.
Neither their response to the BBB or their email to me resolves my concerns with Adidas' failure to take appropriate actions to address fraudulent online activity. Again, my request is for Adidas is to take the necessary actions to deliver the products I purchase from them on 2/10/25 or compensate me for time and expense I have wasted in trying to place and order with them and get it successfully delivered.
Sincerely,

***** *****
Business Response
Date: 03/19/2025
We are sorry to hear you have had trouble finding your recently delivered package.

Although the carrier has confirmed delivery to the requested address, we understand orders can go missing.

We do not send replacements for lost packages.

We have refunded you for your missing shipment.

Sincerely,
Consumer Relations
adidas America
Customer Answer
Date: 03/22/2025

Complaint: 23009125

I am rejecting this response because:
Adidas continues to refuse to acknowledge and address the fraudulent communication from their agents and the carrier they employed. I have provided detailed documentation showing that my package was lost by Adidas' carrier and that they falsely indicated the package was delivered in an effort to conceal their error. I made multiple attempts to work with Adidas to address this problem and as also shown in the documents I provided; Adidas took no action to resolve the problem, locate my package and have the merchandise they had charged me for actually delivered.
In Adidas' 2nd response to this complaint, they continue to claim the package was delivered and refuse my request for a replacement. They have in no way addressed fraudulent behavior that this BBB complaint is based on.
I would request the BBB leave flag this as an unresolved complaint in your records and reports for Adidas North America

Sincerely,

***** *****
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Worst experience ever I had in my life This is my first time buying expensive shoes from adidas. I encountered significant issues that I believe should not occur with quality footwear. I used it 3 times only....in the third one just see what happened. The images tell for themselves. And I didn not use for running or any "hard" activity. Just for casual and sport dressing to go to shopping mall and market..... i couldnt return it to amazon as it has been more than 30 days since my purchase. I have just attached photos of shoes showing the defect and a receipt for your referance my email: *************************
Business Response
Date: 02/28/2025
Thank you for contacting adidas through the Better Business Bureau.

We are sorry to hear about your experience with our product.

You will be contacted directly.

Sincerely,
Consumer Relations
adidas America

Customer Answer
Date: 02/28/2025

Complaint: 22997994
I am rejecting this response because:
I ordered this shoes on the end of last year on vacation on Christmas, now I am outside ** when tried to return shoes amazon told me I only have 30 days to return.
And i didn't expect higher priced shoes have this defect.
Sincerely,

***** ******
Business Response
Date: 03/10/2025
Hello *****,
Kindly let us know if this issue has been resolve since we are seeing that you were in communication with out customer service team.

Sincerely,
Consumer Relations
adidas America
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of Adidas UltraBoost 5X shoes in September 2024. I subsequently returned the items, and after a three month back and forth (in which Adidas had my product the entire time and lost my tracking number) I received a refund credit via Gift Card. However, Adidas did not include the Sales Tax paid in the refund credit. Adidas confirmed this was an intentional practice. This is illegal in the state of **********, which is where I ordered from.
Business Response
Date: 02/28/2025
Thank you for contacting adidas through the Better Business Bureau.
We are sorry to hear about your experience with our customer service team.
We will responded to u directly with a resolution.

Sincerely,
Consumer Relations
adidas America
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the order AD935973342 on 11/23/24 with ***** tracking number ************ and the tracking shows the return was delivered to the Adidas warehouse on 11/25/24. The status of return is REFUND INITIATED on Monday, 11/25/24, but I haven't received the refund yet for now. I've contacted the Adidas several times but the problem is still unsolved.
Business Response
Date: 03/07/2025
Thank you for contacting adidas through the Better Business Bureau.
We are sorry to hear that you did not received your refund.
We verified with the warehouse and they advised that they never receive back the item ordered.
We will not able to process a refund.
We apologize for the inconvenience this may have caused.

Sincerely,
Consumer Relations
adidas America
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Details Order Number: AD936383352 Date of Transaction: November 15, 2024 Amount Paid: $744.27 Requested Refund Amount: $517.12 Received Refund Amount: $80.50 Remaining Refund Due: $436.62 What the Business Committed to Provide:Adidas was expected to issue a full refund upon receiving the returned items, as per their return policy.Nature of the Dispute:I followed the proper return process and provided ***** tracking proof, confirming that all returned packages were delivered to Adidas' warehouse on:o***** #************ Delivered on December 16, 2024, at 11:50 AM ($223.83)o***** #************ Delivered on December 16, 2024, at 11:50 AM ($293.29)Adidas confirmed my refunds in their emails:oDecember 22, 2024 Refund confirmation for $223.83 oDecember 24, 2024 Refund confirmation for $293.29 However, I only received the following refunds:oDecember 23, 2024 Refund of $27.56 oDecember 24, 2024 Refund of $52.94 Despite this, Adidas falsely claims that the warehouse never received the returns and has failed to issue the refund.I have been waiting for over two months and have not received the full refund.I have contacted Adidas more than 30 times via online chat and phone calls with customer service, but they continue to ask me to wait without providing a solution.Adidas' customer service has provided conflicting responsesone representative stated they never received the return, while another promised a refund within five days, which has yet to be processed.Has the Business Tried to Resolve the Problem?No. Despite multiple follow-ups, Adidas refuses to acknowledge the full return and continues to deny my refund of $436.62.The company has failed to provide a clear resolution, forcing me to escalate this issue further.
Business Response
Date: 03/06/2025
Thank you for contacting adidas through the Better Business Bureau.
We are still working with our warehouse in regards to the return done.
Once we receive the information, we will be able to respond back to you.
We apologize for any inconvenience this may have caused.

Sincerely,
Consumer Relations
adidas America
Customer Answer
Date: 03/08/2025
Complaint: 22988557

I am rejecting this response because:
Dear BBB Representatives Amanda
Thank you for following up on my complaint. Adidas response is completely unacceptable and appears to be a delay tactic to avoid issuing my refund.

1. I have already provided indisputable proof of return - Both packages were delivered to Adidas warehouse on Dec 16, 2024, with ***** Tracking numbers and proof of delivery.

2. Adidas had already confirmed my refund - They acknowledged the refund amounts in emails send on Dec 22 & Dec 24, 2024

3. Adidas keeps make false promises - They emailed me on Feb 17, 2025 & March 4, 2025 stating my refund would be issue in 3-5 business days, yet it still has not been processed

4. This is an intentional delay to avoid paying customers. ********************** is making me go in circles, pretending to check the warehouse despite having full proof that my return was received

Adidas has had over 2 months to process this refund, yet they continue to lie and delay. I request immediate action from BBB to hold Adidas accountable and demand that my remaining refund of $436.62 be processed without further delay.

Please let me know what additional steps I can take to escalate this matter further.

Sincerely,
******** ***
Business Response
Date: 03/21/2025
Hello Yongping,
We are sorry that there was a delay in processing the refund for your order that was returned.
We refunded the remaining balance on 3/12 for $170.89 and 3/21/2025 of $116.92.
Please allow 2-3 business days to have that reflected on your account.
We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

Sincerely,
Consumer Relations
adidas America
Customer Answer
Date: 03/21/2025
Hi ******,
Good day!
Complaint: 22988557
I am rejecting Adidas' response because I have only received a partial refund of $170.89 a few days ago.
As of now, I am still missing $116.92. Even if I were to receive the additional $116.92, the total refund would be $287.81, which is still $265.73 short of the full amount Adidas owes me.
I have provided all necessary proof, including ***** delivery confirmation, yet Adidas continues to delay and avoid paying the full refund.
I request that they immediately process the remaining $265.73 without further delays.
Thank you for your assistance in resolving this matter.

Sincerely,
******** ***
Business Response
Date: 03/31/2025
Hello Yongping,
Your order number AD936383352 has been refunded in full of $542.38 for the items you returned.
You were refunded in different amounts on different dates.
Attach is a screenshot showing the refund done.

Sincerely,
Consumer Relations
adidas America
Customer Answer
Date: 04/04/2025
Subject: Follow-Up on Adidas Refund Settlement Pending Balance of $148.81
Hi ******,
Happy Friday!
I am writing to follow up on the ongoing Adidas refund settlement. I must formally reject the response provided by Adidas, as the information shared with you does not align with the facts I have repeatedly communicated to their representatives.
Unfortunately, due to the case being handled by multiple **************** Representatives (CSRs) based in **********, the process has been disorganized and lacks proper follow-through.
On April 1, 2024, I spoke with Crisela, who thoroughly reviewed all prior communications and recalculated the refund. She confirmed that Adidas still owes me $148.81.Furthermore, she advised that her supervisor, ****, had been informed about this.
Then, on April 2, 2024, Crisela followed up via phone call to confirm that she had officially reported the matter to her upper management. At this point, we are awaiting their formal email confirmation regarding the pending refund.

Summary of Refund Status:
Total Adidas should refund: $517.12
12/23/2024 Received: $27.56
12/24/2024 Received: $52.94
03/12/2025 Received: $170.89
03/21/2025 Received: $116.92
Pending refund: $148.81

Please advise on the next steps or if any further documentation is needed.
I appreciate your assistance in helping resolve this matter.

Sincerely,
******** ***
Business Response
Date: 04/15/2025
Hello ******** ***,
Your order was refunded in full for the return done.
Please reach out to your financial institution for further assistance.

Sincerely,
Consumer Relations
adidas America
Initial Complaint
Date:02/23/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered adidas sneakers Never arrived Was promised Adidas gift card and was never emailed They sent an exchange coupon. I never received to exchange Order AD939876674
Business Response
Date: 02/24/2025
Thank you for contacting adidas through the Better Business Bureau.

We are sorry to hear you have had trouble finding your recently delivered package.

Although the carrier has confirmed delivery to the requested address, we understand orders can go missing.

We have refunded you for your missing shipment, please allow 2-3 business days for processing via a new gift card.

Sincerely,
Consumer Relations
adidas America
Initial Complaint
Date:02/22/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tue, Feb 11, 2025 at 5:31PM I placed an order for a product on the adidas.com ********** order had an Expected Delivery by: Mon, Feb 17, 2025 by FedEx.On Mon, Feb 17, 2025 at 10:15PM, I received an email from Adidas stating a new Expected Delivery by: Fri, Feb 21, 2025 by FedEx.I called Adidas customer service on Fri, Feb 21, 2025 at 1:21 pm and received no help concerning my product order.I called Adidas customer service on Sat, Feb 22, 2025 at 2:16 pm and stated I still have not received my product order and that I want a refund and received no help concerning my product order.**** I have had delayed orders from Adidas 2 times in the past 5 months, delayed by over two weeks, this type of service has become unacceptable. I have never had a delayed package from a company when the shipper is ****.
Business Response
Date: 02/24/2025
Thank you for contacting adidas through the Better Business Bureau.

We are sorry to hear about your experience with our customer service team and to hear there has been a delay with your order.

Your package tracking with ***** (************) has been updated on 23/2/25, we kindly ask for you to allow for it to be delivered as there has been some delays due to back-to-back winter storms, severe weather and flooding.

Sincerely,
Consumer Relations
adidas America
Customer Answer
Date: 02/24/2025

Complaint: 22977587

I am rejecting this response because:
Package was sent to **********, ** on 02/19/25 4:25 AM, then was sent to *********, OR on 02/23/25 4:55 PM.
Package could have been sent to ********* instead of *********, OR, and I would have had the package by Fri 02/21/2025 !!!!!!!!!
NO EXCUSE FOR THIS BULL CRAPT THAT HAS OCCURRED TWICE BEFORE.

Sincerely,

******* *****
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on February 10, attempting to use a promotion code valid per the website details. I spoke with a chat agent the same day who told me to place the order, and once delivered to come back for the price adjustment. There would be a note on my account. I attempted to do so 3 times (twice via chat and was disconnected and one phone call with someone unable to do anything). Provided are the screen shot details and the initial transcript saying this would be adjusted. I'm addition to the rightful refund, additional compensation is needed for wasted time and failures to resolve.
Business Response
Date: 02/26/2025
Thank you for contacting adidas through the Better Business Bureau.
We are sorry to hear about your experience with our customer service team.
We have successfully refunded $75.99 on your order.
We will respond to you directly with a resolution.

Sincerely,
Consumer Relations
adidas America

Customer Answer
Date: 03/05/2025

Complaint: 22967721

I am rejecting this response because: not the appropriate refunds amount

Sincerely,

****** ******
Business Response
Date: 03/24/2025
Hello ******,
Your order was adjusted correctly with 25% off as promised.
The refund provided is the correct amount.

Sincerely,
Consumer Relations
adidas America

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Adidas North America is NOT a BBB Accredited Business.