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Business Profile

Collections Agencies

Allied Interstate LLC

This business has applied for BBB accreditation.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is crooked and has extremely deceitful practices! They are reporting new collections info from 2018/2019 from ** ******* ********* ******** on my credit report as new debt and reported 4 new collections accounts on my credit report on 1/09/24 totaling over $10k dollars that I have no knowledge of why or what its for. I had health insurance on the dates that they are saying I owe them money for. I cannot go back and show proof of my health insurance validity due to my mother DIEING IN 2019!! How much lower could you go by going after a woman thats 25 years old and forcing them to go through their dead mothers accounts and personal info in hopes to find some sort of proof of my insurance I had under my mother. Not to mention the fact I have disputed this info 3 separate times for invalid info and not being able to verify it, and they re insert and bring my score down 109 points in the middle of me attempting to buy a home for the first time. I will be filing a report with the CFPB and an attorney for HIPAA violations and trying to collect a debt that was covered by my amputee/disabled mothers federally funded insurance I was under at the time going through college. You guys have harrassed me enough and are affecting my ability to buy a home and are negatively impacting my life by doing so. I want this info removed from credit report and not placed back onto it or I will be taking legal action against you. This is flat wrong.

    Business Response

    Date: 01/22/2024

    Dear **********************,

    Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.We were unable to locate a file based on the information you provided. Please provide additional information, such as the Original Creditors account number or the ********************** LLC reference number, which may help us locate the file and assist with your request.

    Should you need further assistance, please contact our Consumer Advocacy Group at **************************************************************.

    Sincerely,
    ***********************************
    Compliance Department
    ************

  • Initial Complaint

    Date:01/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are harassing me calling all times day/night different phone numbers. I talked to their rep. yesterday 1/5/24. This is about a bill of an adult family member who doesn't live here! I told her to take me off the list and this person doesn't live here! Didn't matter still being harassed! Stop calls!

    Business Response

    Date: 01/23/2024

    Dear **********************,

    Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.Our client placed a matter with us and, through our location efforts, your phone number was identified as a possible contact for the person we are trying to reach.

    On January 4, 2024, you contacted our office and informed our agent we were calling a wrong number. Our agent removed your phone number from our systems at that time, preventing further contact from Allied Interstate LLC.

    On January 6, 2024 we received your letter to the Consumer Financial Protection Bureau (“CFPB”). We reviewed our records and to ensure your number has been removed from our systems and no further calls have been made to you by Allied Interstate LLC.

    We apologize for any inconvenience you experienced with this matter. Should you need further assistance, please contact our Consumer Advocacy Group directly at ************.

    Sincerely,
    ***********************************
    Compliance Department
    ************

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recieved a letter from Allied Interstate LLC stating they are a debt collector. I owed ****** storage (account # ********* $298. The reference number is ***********. I called them on 10/11/23 to tell them I have NEVER done business with ****** Storage. I was told the claim would be put on hold and that ****** storage has 30 days to respond to provide proof. I called 1 month later (over 30 day) on 11/13/23 928 AM PST, and called to get this bill stopped and terminated by both ****** Storage and Allied Interstate. Allied has violated my rights as 30 days passed, and case should be closed. I have never done business with either entity, and I feel that they are collecting personal information is their debt colletions and creating fraudulant charges. Pleaes have an appology and termination of this debt collection letter sent to me asap.

    Business Response

    Date: 12/08/2023

    Dear ******************,

    Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. Public Storage placed your account in our office for collections on September 29, 2023.

    On October 11, 2023,you contacted our Consumer Advocacy Group and advised of your dispute, noting you had never done business with Public Storage. Our agent advised you that she was placing the account on hold and requesting validation of the charges. Our agent advised if you had not received the documentation within 30 days, to contact our office to check the status of the account.

    On November 13, 2023,you again contacted our office and advising you had not received the documentation within 30 days and, according to the law, the matter goes away. Our agent advised we were awaiting the documentation from our client and the account was still in a hold status. At that time, you restated your dispute and advised you would be filing a complaint to resolve the matter. Our agent ceased collections at that time and the account closed and returned to Public Storage that same day.

    On November 17, 2023,we received your letter to the State of ********** Department of Financial Protection and Innovation. Upon receipt of your letter, we notified Public Storage of the matter and obtained the attached documentation related to the account. In addition, we reviewed the calls that took place and determined our agents provided you with the correct information in accordance to our dispute process.

    Should you wish to further dispute the account as fraudulent, you may do so by contacting Public Storage directly at ************.

    Sincerely,
    ***********************************
    Compliance Department
    ************

    Customer Answer

    Date: 12/13/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    1.  This is IDENTITY FRAUD.  I did NOT open this account.  There is is no written proof I did it (Signature).  The phone number associated is not my phone number and is disconnected.

    2.  A police case has been filed at San Marino, CA police Department regarding this matter.  Case # **-****

    3.  This will be reported to the Attorney General Office of ********** regarding fraud/Identity theft.

    4.  I need a letter from both the collection agency and Public storage that bill is zero and account closed in writing.

    5.  Allied-Interstate is engaging in fraudulent collections.

    Regards,

    ************

    Customer Answer

    Date: 12/14/2023

    The contact for Public Storage does not answer or return calls.  

    Business Response

    Date: 01/26/2024

    Dear ******************,

    Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an additional opportunity to respond.

    As requested, please find the attached letter verifying the account has been closed in our office on November 13, 2023, and returned to Public Storage.

    Should you wish to further dispute the account as fraudulent, please contact Public Storage directly at ************.

    Sincerely,
    ***********************************
    Compliance Department
    ************

This business has applied for BBB accreditation.

pending BBB accredited business seal

Allied Interstate LLC has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.

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