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Business Profile

Credit Reporting Agencies

Creditsafe USA Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit safe locker business. Is a rip off company. I notice charges on my account had no clue what this business was even about then notice other few attempts to charge 40 dollars for a membership I did not authorize finallly was able to find the number on ****** call the business explain my situation and all the agent kept sayin is that I can’t get a refund and I cannot cancel my membership until I pay for the membership of the months the payments was declined and mind you I didn’t authorize none of it I don’t know how the got my information and they don’t want to help nor understand that I didn’t sign up for this and I never authorized payments so why should I have to pay to CANCEL a membership I never agreed too. And pay for the months that the card was declined. Maybe if I would checked sooner but didn’t realize. They were even charging me since April. Besides the fact they don’t want to help me cancel my membership until I pay the last due but I don’t even know what this company does. SMH horrible customer service be aware they will scam you for your money and make you pay to cancel something you never authorized in the beginning.

Creditsafe USA Inc. is NOT a BBB Accredited Business.

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