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Business Profile

Gymnasium

SuperSets Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started a month by month membership with this gym. Went to cancel and owner said I was put under an annual membership and that I would have to pay a cancellation fee. I asked for documentation to which he said he will get back to me on.Owner never showed me any documents after weeks went on. At the time, I was moving houses so I could not show up in person to communicate face to face with the owner. I called and emailed only to be ignored. I then filed a chargeback with my credit card so they would stop charging me.Went on ****** reviews to read that many others are having the same experience I was. The owner is knowingly scamming its members.

  • Initial Complaint

    Date:05/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original membership was with ****** Gym in Whitehall, somehow when they closed, SuperSets obtained my membership even though I never agreed to that or authorized that. I wasn't aware for a long time until I noticed the charges on my account statements. I went in to SuperSets Bethlehem twice to cancel this as I was never a member, and I was told both times that it was canceled. Two months later, it was not. I am still being charged and the actually the monthly price increased from $20 to $28.95! Can provide evidence of charges if needed.

  • Initial Complaint

    Date:12/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined this gym for the summer and cancelled my membership when I went back to College at the end of August. They have continued to charge my bank account (September-December) $28.95. I have gone to the gym 2 times in person to speak to someone about this. Each time a manager was supposed to get back to me. They still have not and I am still getting charged. They owe me $115.80.

SuperSets Gym is NOT a BBB Accredited Business.

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