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Business Profile

Apartment Rental Services

Triumph One LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/30/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried numerous times to reach the landlord (Triumph One LLC, David S******) about my deposit and have been ignored each & every time I made an attempt. I paid my deposit in full on 7/12/18. Paid monthly rents for 4 years early and on time, every month. Last resigned a lease on 7/26/21 which would last until July 31, 2022. Emailed on 6/6/2022 that I will not be renewing my lease (due to my mother has terminal illness/cancer and need to move back to take care of her and to see her last months remaining of her life), left my forwarding address, & inquired about what checkout procedures are. I emailed Mr. S****** that I will not be renewing not only on 6/6/22, but also again on 6/21/22 & 6/24/22. I received no response or acknowledgement to this. On 7/13/22 I emailed that I was moved out (even though paid in full until 7/31/22). On 7/14/22, the landlord responded thanking me for letting him know. 7/20/22, my unit was already advertised for rent & before the end of July 2022, another tenant had already been living and moved in my unit I paid in full.

    I sent deposit inquiry emails to Mr. S****** on 8/11/22, 8/18/22, 8/25/22, 9/1/22, 9/8/22, 9/27/22, 10/5/22, 10/19/22, and 10/28/22 in which no response received. I sent a text to the landlord about my deposit inquiry on 8/29/22, 9/6/22, 9/12/22, 9/27/22, 10/6/22, & 10/28/22 in which no response received.

    I also tried calling the landlord on 9/28/22, 9/30/22, & 10/10/22, in which I was able to leave a voicemail on attempts made when the mailbox was not full.

    Per state of Pennsylvania law I was to receive a deposit back within 30 days of vacate of unit or an itemized list of why the full deposit was not returned. I have not received either at all as of today, 10/30/22.

    Space will not allow more. It is unfortunate I need to leave something unfavorable after being told by Mr. S****** I am a good tenant who always pays rent early and on time & even shovels snow on the sidewalks of the unit.

    Business Response

    Date: 11/10/2022

    Hi Jessie, I apologize for the issue with your security deposit.  I had instructed our accounts payable to send security deposit check back to you.  We have had some staffing turnover, and I believe the issue is now resolved.  I will be sure you receive your full security deposit.

    Customer Answer

    Date: 11/14/2022

    ****** ******** ******:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* ****

Triumph One LLC is NOT a BBB Accredited Business.

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