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Business Profile

Dentist

Katsur Dental & Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Katsur Dental & Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Katsur Dental & Orthodontics has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Katsur Dental & Orthodontics

      1597 Washington Pike #A5 Bridgeville, PA 15017

    • Katsur Dental & Orthodontics

      1104 West View Park Dr Pittsburgh, PA 15229

    • Katsur Dental & Orthodontics

      820 Fifth Ave McKeesport, PA 15132

    • Katsur Dental & Orthodontics

      460 Washington Rd Washington, PA 15301

    • Katsur Dental & Orthodontics

      801 N Greengate Rd Ste 310 Greensburg, PA 15601-7460

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son, *** *******, was in braces in 2023 through Katsur Dental. Our insurance covered $1,500. Beginning in August of 2023, my dental insurance changed from *************************** (who covered $1,500 for braces) to ****** (United Concordia to pay $2,000). Katsur never submitted the braces to **************** and we overpaid for braces by about $125. I spoke with ***** ************** at Katsur and she said I had to call United Concordia, but I don't know the dental codes to tell the insurance company. Their customer service number for **************** is ************.

      Business Response

      Date: 12/26/2024

      Both of the insurance companies were billed correctly.  On the original contract the insurance was expected to pay a total of $1500, between both insurance companies we received a total of $1593.72 giving the account an over payment of $93.72.  On 3/24/2024 there was a refund issued to the credit card ending in 6505 for $93.80.

      Customer Answer

      Date: 12/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The dental insurance provided originally by *************************** provided $1,500 in coverage (the figure you based our monthly payments on.) ****** provided an additional $2,000 of coverage (you should know), thereby bringing coverage to $3,500 since the insurance will stack. 

      PLEASE PROVIDE PROOF THAT YOU CONTACTED BOTH INSURANCE COMPANIES AS THE **** IS NOT ADDING UP FOR ME. IT WOULD IMPLY THAT ONE PROVIDER DENIED COVERAGE. IF SO, PLEASE PROVIDE THAT DOCUMENTATION AS WELL. 


      Regards,

      ****** *******

      Business Response

      Date: 01/03/2025

      Account information has been emailed to the patient mom at the email address provided, along with contact information.

      Customer Answer

      Date: 01/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I did not see ****** on any of the documentation that was sent to me. We now go to another provider for my daughter and both insurances worked. I don't understand the problem. It's about a $125 difference overall. That would be helpful with four kids in this economy.

      Regards,

      ****** *******

    • Initial Complaint

      Date:03/27/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saw this provider last year and had panoramic image at that time. Made an appointment, being careful to check with their employee that there would be no charge to me this time. I was assured, "no charge". This appointment, they did another panoramic image (I even asked why). I was told "dentist has to see xray".

      A week later I received a bill for $30 (copay on a panoramic image). My issue is I was vigilant in ensuring I would not be paying anything.

      If they did this just one year ago, why would they need another one this year?

      Business Response

      Date: 03/28/2024

      We have adjusted off the $30.00 for the x-ray on her account.  Her balance is now zero.  

       

      Judy R*****

      National Billing Director

      ************

       

      Customer Answer

      Date: 03/28/2024

      ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** *********

    • Initial Complaint

      Date:12/13/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve been trying to contact the business for about 2 weeks regarding my appointment. No one answers the phone. I had a person who’s friends of the receptionist call and she answered immediately. Coming into the office I decided to call while in the waiting room the phones aren’t even on. When asked the receptionist about this she stated “we are short staffed” Very unprofessional and rude

      Business Response

      Date: 12/26/2022

      First and foremost, we would like to apologize to this patient for any
      inconvenience this may have caused. We will have someone from the customer service department reach out to see how we may be of further assistants.  

    Katsur Dental & Orthodontics is NOT a BBB Accredited Business.

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