Complaints

This profile includes complaints for Giant Food Stores, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Giant Food Stores, LLC has 23 locations, listed below.

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  Giant Food Stores, LLC

  1149 Harrisburg Pike Carlisle, PA 17013-1607

• 

  Giant Food Stores, LLC

  3926 Linden St Bethlehem Square Bethlehem, PA 18020-5846

• 

  Giant Food Stores, LLC

  6800 Richmond Hwy Alexandria, VA 22306-1704

• 

  Giant Food Stores, LLC

  3297 Crain Hwy Waldorf, MD 20603-4848

• 

  Giant Food Stores, LLC

  3935 Perkiomen Ave Reading, PA 19606-2718

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Giant Food Delivery in Camp Springs, MD. Scheduled delivery from 4p to 10p. Then account was updated to deliver by 1am. After 1am, they marked delivered. My groceries were NOT delivered. I want my money BACK NOW.

  Business Response

  Date: 01/22/2024

  We are sincerely sorry for what the customer experienced during the course of their January 19th delivery.  Please be assured a full refund of $78.36 was applied to the customer's  credit card on file on Sunday, January 21, 2024 

• Initial Complaint

  Date:01/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom put her prescription in Tuesday January the 9th and they told her it would be ready the next . I came to get it Friday January the 12th because they usually take a long time to fill it. It wasn't ready. Came again on Sunday January 14th it still wasn't ready We was not waiting on a doctor or nothing just for them to fill it. This is not acceptable. My mom is 75 years old and she needs her Meds on time they need to do something about this.

  Business Response

  Date: 01/16/2024

  We are sorry to hear of the customer's experience in one of our Pharmacy Departments. Our Pharmacy Management Team has reached out to the customer, who was able to retrieve the prescription, and provided suggestions to avoid this situation in the future. 

• Initial Complaint

  Date:01/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was never delivered by Giant. Giant customer service informed me that the delivery team said it was delivered, but it never was. Giant customer service then said that the way to resolve this is to submit a billing error with my credit card company, which I did. However now I'm unable to order any food from Giant because of the billing dispute. Giant customer service told me to wait to hear back from Giant customer service for a resolution, and now it's been over a week. It's as if Giant is forcing me to pay for food that was never delivered just so I can order more food.

  Business Response

  Date: 01/24/2024

  After review, we have reopened the customer's account. We called and left a voicemail message advising the customer's account is now open to resume shopping. We also provided a call back phone number if the customer has any other questions. 

  Customer Answer

  Date: 01/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Customer ID # ******* Credit Card Chargeback Order #********** DATED: 2023-11-07 Amount Due: $14.88    I had placed an order and was missing 2 items. I called and was told they would credit my card back. When they didn't I disputed with my credit card company. Then they suspended my online acct. I called them and they told me I had to add another card to my acct and they would restore it. I did this and immediately they charged my new card. Of course I disputed it again and now they are going to suspend my acct again. I am at the point of giving up. I just want to continue using my online acct as it is convenient and have them refund the 14.88

  Business Response

  Date: 01/16/2024

  We left a voicemail for customer apologizing for the missing items not being credited, advising that we accepted the chargeback and turned her account back on. Will issue a convenience credit as well.  

  Customer Answer

  Date: 01/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:01/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website in general is difficult. to use. My main complaint is they took $83.27 on jan 4th and 95. on jan 5th for one order. I call cust care said they do that sometimes and I will get the 95. back in a few days. I am on soc security and if I didn't check would that have been corrected? Last week I called and overcharcharged 4.00. Is this going to be a problem every time I order with direct?

  Business Response

  Date: 01/12/2024

  An attempt to call the customer was made on 1/10/24 but call was not answered and voicemail was not set up. A 2nd call was made on 1/11/24 and we reached the customer. Customer stated they had already received a call from us about her issues and customer stated the issues have been resolved. We asked if the preauthorization hold of $95 was explained. The customer said yes and she understood.
  
  Customer was also informed how to add the a checking account as a payment method to her account. It was explained that using a checking account as a payment method instead of a debit card would avoid the order preauthorization charges of up to 110% of the order dollar amount and that she would save $1 for each order. Customer understood. Customer stated again the issue had been resolved and had no other questions.  Addtionally, the customer was issued a $10 coupon to her email address on 1/6/24 for her inconvenience in this matter.  

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sep 30, 2023 my order never made it to my home. We are sitting right next to the door. It did not arrive. Giants refuses to tell me if the items even made it to my door. This is the first time and over a hundred order where no one knocked, and I did not get a text message that it's coming soon. The driver apparently left a voice mail saying it arrived. If giants has a photo of it on my porch, how how does hat prove the driver didn't snap a photo, then take the stuff. Whatever proof they have, they won't tell me. I could not / cannot file a police report because they will not tell me what happened in their "investigation". In any event, they said they refunded me $226.83 to my bank card. No such payment was credited to my account. I called about 20 times since then. I get the same answer: they cannot forward my call to accounting, and they said they refunded me, so tough luck to me. Since then, they've lost thousands of dollars in business from me, because I'm afraid I'll pay for nothing.

  Business Response

  Date: 01/16/2024

  We have confirmed our records indicate that we processed a credit on 9/30/23 to their card ending in **** for $226.83 under payment order number *********. We have emailed the customer this information on 1/16/24.
  
  

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found it alarming that management rejected to investigate and test the tell-tale warning signs produced from the contaminated food I purchased December 23, 2023. I was shocked that management sugggested no other groceries could have been compromised by contaminated turkey without properly testing each product to ensure all food was safe to consume. I contacted Customer Service **************** on December 27th, 2023, to inform Giant that the food I purchased was contaminated and that I needed a copy of my receipt since it was thrown in trash with spoiled food. **************** emailed receipt and since I was unsure which groceries were compromised or how to handle, they reassured me there would be no problem receiving a refund. I went to the store on December 28, 2023, to explain my situation and employees were understanding and seemed quick to help. Moments later a manager named ***** approached me who was immediately combative and noticeably frustrated. Other customers, employees, and I were confused by his response since it lacked basic food safety knowledge. Other employees said the information ***** provided was inaccurate and they wanted to do more so they suggested I speak with ****. Spoke with **** the following day who offered to refund the cost of item and $50 gift card. **** and ***** either do not understand the science behind cross contamination which is taught in food and safety or are unwilling to comply putting the publics safety at risk. If a business has decided to put their bottom line above the health and safety of its customer, the customers response should always be 1. Inform 10 people and 2. Spend money with businesses who have priorities in order. Due to the circumstances and at this time, I'm uncomfortable going into store to pickup gift card and receive refund. Please advise alternate solution to resolve.

  Business Response

  Date: 01/10/2024

  We are sorry to hear of the customer's experience in one of our stores. Our store management team has reached out to the customer and resolved the issue.

  Business Response

  Date: 01/10/2024

  We are sorry to hear of the customer's experience in one of our stores. Our store management team has reached out to the customer and resolved the issue.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, I hope you all are very well indeed. I was at your store number 322 on this morning early and the cashier ***** refused to accept the competitors coupon. I have used them last week and today was the first time someone refused to accept the coupon. I walked away and I called the cooperate office as well. Than she started laughing as if it was funny. No manager was available. These people in your store are always complaining about what the customers are doing and spending. Which they need to learn how to conduct them selves like women and stop acting like they own the store. I don't see them as ************ or *********. They are ******, ******, *****! Also, the new lady that has just arrived all three of them are always harassing her. They stay on her back. After 30 years they all need to retire. I have been coming to this store for over 30 years as well. People need to learn how to mind their own business. I would like a $50.00 incentive for all of my troubled disrespect. aggravation, time and energy, and emotional distress.

  Business Response

  Date: 12/26/2023

  We are sorry to hear of the customer's experience in one of our stores. Our Store Management Team has reached out to the customer and set up a date to meet and discuss this further.

  Customer Answer

  Date: 12/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:12/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You have a delivery driver that keeps delivering groceries and using a large hand cart to come through the front doors of our business property. I have warned her several of times to use the loading dock. The lady refuses to use the loading dock. She drives a truck with number ****. License plate: ******* Maryland. Property manager wants her banned from delivering at our location again. If This action does not stop this issue, we will have to proceed with pressing charges and have your employee trespassed on our site. This is unacceptable. We have delivery issues all the time and no one has ever refused to use the loading dock. But this lady has an attitude and have warned her multiple times. Again we would like for this to be handled within the company, and please let us know if we shall proceed with calling the authorities next time she is on site to have her properly trespassed. This is at ***********************************************. Vienna VA *****.

  Business Response

  Date: 12/29/2023

  We are sorry to hear of the experience with one of our delivery drivers. Our Delivery Team has reached out and left a voicemail that this issue will be addressed with the driver .

• Initial Complaint

  Date:12/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a regular customer of Giant, and every time after I make a purchase, I fill out the talktogiant.com questionnaire in order to enter the contest to win $500. Today I took the time to fill out the questionnaire, but when I reached the question about "cashier friendliness", I clicked on "10" to make a positive comment. However, the screen would not accept that answer, nor any other number that I clicked on, and I could not proceed further. This sort of thing has happened several times before, and I notified Giant about the problem, but it continues. I resent having my time wasted due to this recurring issue.

  Business Response

  Date: 01/15/2024

  WE apologize for the delay in responding.The customer was sent an email on 12/18/2023 with instructions on how to proceed with the technical issues with the survey. We didn't receive a reply back from the customer.