Complaints

This profile includes complaints for Giant Food Stores, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Giant Food Stores, LLC has 23 locations, listed below.

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  Giant Food Stores, LLC

  1149 Harrisburg Pike Carlisle, PA 17013-1607

• 

  Giant Food Stores, LLC

  3926 Linden St Bethlehem Square Bethlehem, PA 18020-5846

• 

  Giant Food Stores, LLC

  6800 Richmond Hwy Alexandria, VA 22306-1704

• 

  Giant Food Stores, LLC

  3297 Crain Hwy Waldorf, MD 20603-4848

• 

  Giant Food Stores, LLC

  3935 Perkiomen Ave Reading, PA 19606-2718

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giants canceled my online order on March 22nd, 2023 and informed me that my money was refunded back to my account. When I called my bank they told me Giants never sent a refund to my account. Ive tried to talk to a customer service representative and sent emails.

  Business Response

  Date: 04/05/2023

  We are sorry to hear of the customer's issue with their online order. We have reached out to our Billing Department and confirmed with them that the funds were credited back to the customer's account on 03/28/2023.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giant refuses to give me an invoice or a receipt for my online delivery purchases. It has been over 4 weeks, no record of it online, and they wont' send me one when I contact customer service. They give me the run around. I but $300 of food a week, It comes missing multiple items, but I cannot keep track of what they are charging me for, that is there. And what they are charging me for, that is not there. They could be robbing me o a lot of money. There have been many times when I got a receipt, they charged me, and the food wasn't there. At least I had a way to check. Now I have nothing. They keep saying they are going to send me an invoice for my last order, but don't. When you click on your account, it says, "Sorry, we are having trouble retrieving all of your orders. Please try again later." This has been the message for over a month. How is this legal?

  Business Response

  Date: 04/17/2023

  We are sorry to hear of the customer's experience. Our deliver team reached out to the customer and resolved the issue. 

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 9, 2022, I placed an on-line order with Giant Food to deliver $337.68 worth of groceries. Giant only delivered half that amount. I tried calling multiple times - once waiting an hour on the phone. I sent an email and Giant did refund $87. However, that was insufficient so I had my credit card company cancel my payment. Starting late February, Giant has tried to collect the full $337.68. I have emailed them multiple times to resolve this issue with no response. In one email, I offered $100 to resolve the matter - which is more than fair. I have not received a response.

  Business Response

  Date: 04/11/2023

  We apologize for the delay in responding back. We are sorry to hear of he customer's experience. Our delivery team has reached out to the customer and their issues have been resolved. 

  Customer Answer

  Date: 04/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  

  ---------- Forwarded message ---------
  From: ***** ********* <****************>
  Date: Sat, Apr 22, 2023 at 9:23 PM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau <[email protected]>
  

  
  
  This issue has been resolved.  Thank you for your assistance.

  Still very unhappy I had an issue in the first place and will not use Giant again.

  
  

  Sent from my ******

  
  
  Regards,
  
  
  
  ***** ** *********
  

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 12/2023 Not giving us an invoice receipt with our grocery delivery order. For the eighth time they have not emailed us an invoice receipt or given us one upon delivery. We have no idea what is in our grocery order because of this and there is no way to check it online. We have complained many times to the customer service department and they claim they will address the issue and the same thing keeps happening. It is frustrating and feels very shady with constantly not giving us an invoice order.

  Business Response

  Date: 03/13/2023

  We are sorry to hear that the customer has not been receiving their invoices for their delivery orders, and apologize for any inconvenience this may have caused. Unfortunately, this is a system issue and we have escalated the matter to the application support team for assistance. At this time, we do not have an estimated time for resolution. Again, we are incredibly sorry for the inconvenience this has caused. Here are some alternatives until this issue is resolved. The invoice will be available in 24 hours under the customer's  order history in their account profile. They can  also change their invoice preference from paperless to paper to receive a paper invoice. Or they can contact customer care and we can email the invoice to them. 

  Customer Answer

  Date: 03/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint about my recent experience at your store located on **** ********** ****, Arlington, VA *****. On 02/22/2023, my husband, my daughter and I visited your store and parked my car in the parking lot. I shopped in the store, however, to my surprise, my car had been towed within 25 minutes of me entering the store. I entered the store at 11:09 am and my car (***** ****** *******) was towed at 11:23am, while my daughter was still shopping. I wanted to wait for her in the car but my car was nowhere to be found. I am extremely disappointed and frustrated with this experience. I was not aware of any parking restrictions or time limits in your parking lot, and I had not received any notification that my car was at risk of being towed. As a result, I had to pay $135.00 to retrieve my car from the towing company (******** ******). I strongly believe that this incident was unfair and unjustified. I would appreciate it if you could investigate the matter and reimburse me for the towing fees that I had to pay. There is a ***** **** store less than a mile away with less parking spots but allows its customers 2 hours’ time limit and ****** ****** also with a parking garage with 2 hours allotment, but this Giant store with lots open areas and parking spots has a towing company people onsite and towing their customers cars. I have been a loyal customer of Giant Grocery Store for over 35 years, and I am disappointed by the way that I have been treated. I hope that you take this complaint seriously and take appropriate action to prevent similar incidents from happening to other customers in the future.

  Business Response

  Date: 03/04/2023

  We are sorry of our customer's concern. This parking lot is not owned by Giant Food. The towing company employed by the owner of the parking lot takes pictures of people that park on our lot then walk to another business or the dmv. There also several signs that are posted in the parking lot that warns people that they will be subject to towing if they park their cars on our lot and then leave the property. We are told the towing company has the pictures. Giant Food did not ask for this customer's vehicle to be towed. We would encourage our customer to pursue this with the towing company directly.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giant food *************Wash DC****** Between 2:20pm to 2:55pm I went to the to get Valentine gifts and a Balloon and flowers. And I ask a clerk (female)about a balloon that was behind the counter she said it was sold, I said ok then she replied those balloons they blowing up at the counter are available I said ok. I attempt to get a balloon from there, A young man in 20's or older. Said A' A' A what are doing! So I given it back and I said the young lady said these was available. Then he threatened me, said he know I bet not walk up on him again. And all I was doing is giving the balloon back and asking like a gentleman with respect where can I get a balloon then. he replied around the store. Then he tell the other young lady clerk that I was trying to take his balloon, which I'm not understanding the balloons he and the young lady was blowing up was for the store! Maybe those two in competition to see if who can blow the most balloons up. Then she laughed. Which was inappropriate she should had told him don't speak to customers like that, but she went along and thought it was a joke. I never did get the balloon because disappointed how young man act towards me as customer. I look young but old enough to be the young man father, and maybe he thought I was I young guy and I know how they act with each other and maybe showing off for the young lady that he was blowing up balloons with, I don't know. Again you don't respond to a customer as A A A or threaten customer for no reason. So then I bought flowers and chocolate, Ask for manager He wasn't in today. So went to front clerk talk to clerk Miss ******* and I explain what happen and what this young man did, then I found out his name was ******. I don't if Giant have some type of customer training on how to talk and replied to customer. And if any customer are giving them trouble then they need to report to the manager right away. We all know what happen down at Eastover Giant in Oxon Hill. Now I'm a nice guy next time this young man, may talk to someone who not so nice and don't care about life and take it to the next level, just over a balloon someone wanted.

  Business Response

  Date: 02/28/2023

  We are sorry to hear of our customer's concerns. A member of our store's leadership team has attempted to contact our customer both on February 16 and February 17 and have not been able to connect with our customer. We encourage the customer to please return the phone call so we can discuss this further.

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last time was 2/10/23 direct pick up I caLLed 3x RANG AT LEAST 10 TIMES NO ANSWER THIS IS 3RD TIME ITS HAPPENED. II HAD TO GO INTO THE STORE TO GET ASSISTANCE. I HOPE IT IMPROVES. ALSO WHY CAN'T THEY CALL WHEN A PRODUCT IS MISSING TO GIVE THE CUSTOMER A CHANCE TO REQUEST SOMTHING ELSE. i KNOW **** DOES THIS. I HAVE TO WALK WITH A CANE AND NOT VERY WELL. THANK YOU FOR LISTENING

  Business Response

  Date: 02/14/2023

  We are sorry to hear of our customer's concern with the pick up order. A member of the store's leadership team has reached out directly to our customer to resolve.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered groceries from Giant peapod online (**********************************) on 1/26/23. I noticed on the payment options that my old checking account info was still selected as a payment option. I hadnt used peapod since 2016. I tried to deleted the account info but the system would not allow me. So I added my current debit card as the new payment option and as my preferred. I made several updates to my order prior to receiving my order and with each update I selected my debit card as my preferred payment option. I received my groceries 1/27/23 and 2/2/23 I received an email stating my balance hasnt been paid, it was returned and I would need to pay my order total of ***** and a $30 return fee. The email stated to call an 800 number to resolved the issue or to email receivables. I called the 800 number that day and theres no live person to speak to. It instructed me to leave a detailed message along with my name, address and contact info. In my message I explained that I opted for my debit card to be charged but it wasnt now I have to pay a $30 additional fee. No one ever reached out. I received a charge from my debit card for my order amount of ***** on 2/6/23. I figured my message was received and everything was settled but then I received an email today 2/7/23 stating that my debit card has been charged an additional $30 and it was successful. The email instructed if I had any questions to reach out to the same 800 number and receivables email. I opted to email this time since I still havent received a call back from the first message I left. I would like my $30 back this was an error on their end not mine.

  Business Response

  Date: 02/21/2023

  We are sorry to learn of our customer's concern. Two members of our leadership team have tried to reach out to our customer and had to leave a voicemail. An email has also been sent to apologize and to let our customer know that we have made her whole.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just went to make my family dinner using frozen farm-raised atlantic salmon that I bought from Giant Grocery Store. I was in a rush, but noticed that the color of the salmon was lighter than normal. However, I chalked that up to it being farm raised and not wild caught, and I continued to cook. After I brought it out of the oven though, I noticed that it wasn't salmon at all! It was Chicken!!! Considering each portion was packed individually and the bag was sealed, I am quite concerned about how this mix-up could have happened. This makes me extremely concerned with the quality control of Giant food products. I am not one to complain, but these are two completely different foods! Please let me know how this may have happened and what is being done to prevent it from happening in the future. I have taken pictures of the "salmon" (aka chicken) and the bag for reference if you need them. For your purposes, these are the numbers on the bag:Lot Number: ***** Production Code: ** * ** * **** * 1 Plant Number: *****

  Business Response

  Date: 02/21/2023

  We are so sorry to hear of our customer's experience with our salmon. A team lead in consumer affairs has been in direct contact with our customer to obtain more information in order to identify the correct supplier so that we may get this concern over to them for handling. We have requested the *** code and will be requesting a lot code as well in order to identify the supplier. We are currently working directly with the customer on this matter.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased fresh salmon filet at the seafood counter. I asked the clerk for a pound of filet that did not include the tail section as it does not cook at the same rate as the main part of the fish. The filet was 10.99 a pound. After opening the package to prep the salmon I found that the clerk gave me a tail end. I was so enraged! If I wanted a crappy piece of salmon I could have went to *******. I will not shop at Giant foods anymore. This salmon was purchased on January 21 st at 1:35 pm at the Shrewsbury Giant in PA. You can thank this employee for costing you a long term customer. I hope this 11.00 was worth hundreds of dollars a year. ****** ******

  Business Response

  Date: 02/06/2023

  We are very sorry to learn of our customer's concern. A member of our store's leadership team has called the customer twice and has had to leave voicemails. We asked that the customer return the call so that we can get this resolved.

  Business Response

  Date: 02/08/2023

  We are sorry that our customer has concerns with the salmon fillets purchased. Without speaking to the customer, we are unable to make the customer whole. Again, two detailed voicemails were left for our customer with an apology and a request for a call back so that this situation can be addressed and our customer made whole.