Complaints

This profile includes complaints for Giant Food Stores, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Giant Food Stores, LLC has 23 locations, listed below.

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  Giant Food Stores, LLC

  1149 Harrisburg Pike Carlisle, PA 17013-1607

• 

  Giant Food Stores, LLC

  3926 Linden St Bethlehem Square Bethlehem, PA 18020-5846

• 

  Giant Food Stores, LLC

  6800 Richmond Hwy Alexandria, VA 22306-1704

• 

  Giant Food Stores, LLC

  3297 Crain Hwy Waldorf, MD 20603-4848

• 

  Giant Food Stores, LLC

  3935 Perkiomen Ave Reading, PA 19606-2718

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  first i do want to say, i did mail all the info to you on august 20, 2022. called and no one has responded either way ok, on april 25, 2022 i purchased a $100.00 ***** card from giant. a ***** card is a gift card that you can pick from several places to use it. you must register the card and designate where you want to use it. I chose $100.00 to be used at ******* by called ***** card and giving them my ***** card number and anything else that was required to register it. about a month later, i tried to use it and was told it had a 0 balance. i called ***** card and the zero balance was verified. I then called the ***** card number on the back of the card and there were no options to speak to a live person. I then called outback and was told tey were not responsible and couldnt co anything for me and the place I purchased it was who I should be talking to. I then called giant store and spoke to a manager named ****. He was very pleasant and told me he would try to resolve the matter. Every few weeks I would try to reach him and he told me he was still working on it. Right now it is is at least 12 weeks since he has called me and he hasnt produced any results for me. The reason I am writing to you is someone has to be responsible for this: ***** card. outback or Giant. thanks, ***** ****** ********** ****************** I have documents: but am unable to upload them. I can email them or fax them to you if someone would call me..

  Business Response

  Date: 10/24/2022

  We are sorry to learn of our customer's concern with a gift card. A member of our store's leadership team has been in contact with our customer directly to assist in this matter, if possible. 

  Customer Answer

  Date: 10/24/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************
  They did call said the mgr was on vacation.  They said they were going to call ********* who sells them the cards. I also gave then the number for ***** cards. No one ever answers that number tho.  They have not followed up since then
  

  Business Response

  Date: 10/24/2022

  We appreciate our customer's follow up.  When there is a gift card concern with our vendor, research can take a few days, and we appreciate our customer's patience.   The vendor has indicated to our store team member that it would be 3-5 business days before we received an answer. We apologized for the delay and we let our customer know that we would follow up as soon as we had an answer.   

• Initial Complaint

  Date:10/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, let me first say I been a long time customer with giant, I have recently moved to York with my mom and started using the delivery option due to my mom health and needs 24/7. Almost every purchase I made so far I had to call customer services because either the food was spoiled, they gave me milk that expired in 2 days or my items are completely damaged and the liquid damaged my rugs. With all that I still continue to order from giant because I don’t know any other food stores that delivered. I also dealt with rude giants delivery drivers that also causes damaged to my food and they don’t even speak to you or make eye contact, they just drop my food in front of my door than drive off. There are a lot of health issues at your warehouse, One food particular I was eating a hot pocket and had fungus growing in side with a strange smell . I called customer support and they didn’t seem to care to much but to give me credit on my account, overall I could have been sick from that. I wanted to submit some pictures of how I received some of my food and also a picture of the hot pocket that had fungus growing in it. I hope y’all fix these issue and also check expiration dates at the warehouse before giving it to the next customer.

  Business Response

  Date: 10/17/2022

  We are sorry to learn of our customer's concern. We have spoken to our customer directly to apologize and make the customer whole.

  Customer Answer

  Date: 10/17/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************
  
  No one spoken to me, I continue to call customer services and they apologize and once again my food is still being damaged. I just placed an order again and received it on Saturday, the pie  was completely cut opened and someone thumb print was in the middle of the pie, the crazy thing is they covered it with a pack of hotdog buns. I really wish y'all would look into this warehouse cause every damaged item I received, I have to pay a delivery fee just to get a replacement.
  

  Business Response

  Date: 10/19/2022

  We are sorry that the customer remains dissatisfied. A member of our ecommerce team has attempted to reach out to her two more times - leaving a voicemail the first time on 10/17. We attempted to reach out again yesterday (10/18) and were unable to reach our customer or leave a voicemail as the mailbox was full. We encourage our customer to return the call to ************** and press the option for online ordering.

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/26/2022 Store #**** $8.99 ******* ******* Alaskan Cod In spite of label saying it is just cod with no additives, based on shrinkage and texture sodium tripolyphosphate has definitely been added.Unsuccessfully tried contacting the company by phone ...phone not answered ...no email listed on the website

  Business Response

  Date: 10/13/2022

  We appreciate our customer bringing this to our attention. We have reached out to our supplier who has been in direct contact with our customer to answer any questions and to resolve this concern.

  Customer Answer

  Date: 10/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had at LEAST 15 interactions with the customer service department of Giant food stores, due to false claims of coupons and savings that they do not actually apply for their customers. It is a terrible app and customer service is never helpful. To be lied to as a customer is a farse.

  Business Response

  Date: 09/08/2022

  We apologize for the delay in responding back to the customer's concern. We have reached out to the customer to obtain more information on the issues they are experiencing so that we can further research and resolve any issues on our end.

• Initial Complaint

  Date:08/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered groceries, Food never came. Recieved an email the following day stating my order will be refunded, they will add the groceries back to my cart and a 15 dollar promo would be emailed to me. its now six days later and i have not received any of that. when i call the company, they give me nothing but rudeness and lies. so they have left me without food or money to buy food for almost a week. ebt takes only a few hours to come back into the account, that is well known. but the agent on the phone tried telling me it takes 3-5 business days. i called ebt and they said she was wrong. so shes not only misinforming people, but shes an accomplice to the theft made by peapod/giant.

  Business Response

  Date: 09/08/2022

  We apologize for the delay in responding back to this concern. The customer has been contacted regarding the complaint. The customer did receive the refund to their card. The customer also disconnected the call before the agent was able to explain the credits that were pending for their account. 

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Giant today to purchase groceries as I have many times before. At checkout I wrote a check, when the check was run it was declined and or stated needed a Manager's Override. This stems back to a issue that occured with their 3rd party company ********* that they use. I had filed a prior complaint with *********, that complaint number was ******** to which I received a letter stating the issue was a code issue, meaning that Code 3 (*********'s code) and that modifications were done to ensure this would not occur again. Well today that same issue arose. I explained that to the manager who refused to override the issue, even though I explained i had written multiple checks with no issues over the last month and a half, the last time however a manager's override was needed and the manager on duty did that. Check went through without a issue and cleared my account, no problem. Well now they are refusing to do that and pushing it back on *********, but yet ********* is saying that the manager should have over rode the issue. So I want a phone call and a written apology from Giant's management. This problem is not my fault and I was embarrassed today and had to walk out with no grocerys. Giant is blaming *********, ********* is saying it is something that Giant can override and I am stuck in the middle unable to do anything and looking like a idiot. If Giant is going to use a 3rd party company like this, then they should also have the option to override issues that the 3rd party company is not doing anything properly to change. This is beyond unacceptable. I have reached out to the contact in the letter I received from ********* and stated this occurred again and if it is not resolved I will be getting a attorney involved. I am attaching a copy of the letter to this complaint.

  Business Response

  Date: 08/16/2022

  We are so sorry to learn of our customer's concern with writing checks at our stores. I have reached out finance department who worked directly with ********* and the customer's account has been reset to preferred status and will have no further issues writing checks in our stores. A letter has been sent out to our customer as well Again, we sincerely apologize.

  Customer Answer

  Date: 08/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife had a prescription for *********** at Giant Foods Pharmacy, 1280 East West Highway, Silver Spring MD. I went to pick up the prescription along with a **** *** coupon priced at $39.87. When I got the prescription it turned out to be for another product called **********, which was substituted for the product ordered. The pharmacy said this invalidated the **** ** coupon and the price was $58.85. This is usually known as Bait and Switch. Giant decided to switch the prescription --this after my wife was told that the prescription was not available in the store and had to be ordered, delaying its delivery by four days. In any case, we were not advised by Giant that the product had been switched or the price would be almost $20 higher.

  Business Response

  Date: 08/03/2022

  We are sorry to learn of our customer's experience. We have attempted to reach out to our customer and have left messages for returns calls and have also sent an email without a return call or reply. The prescription in question was not written for the said medication which is why **** ** coupon would not work. The customer was informed of this in our messages.